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Andover Shop: Dingy den of scumbags - Page 6

post #76 of 139
Quote:
Originally Posted by mafoofan View Post
I can't say I agree. Can you imagine paying for a bespoke suit whose precise details and features you have no control over? There was no way I was going to pay $10K+ for a mystery ring.

Reasonable or not, the reaction was unnecessary.
It seems like you have problems with a rather high percentage of the luxury goods retailers you try to do business with outside of Naples.

I have no idea how any of these events actually transpired but I will point out generally that it's very much possible to ask questions that you'd genuinely like to know the answer to and to come off condescending in doing so.

For as much as people complain about lousy customer service (and I think that a simple majority of the salespeople I've met have been pretty bad at their jobs) there are probably more bad customers who don't realize that they're bad customers.
post #77 of 139
You probably would have got the ring he sketched there had you moved forward with it.
He just said that becuase he didn't wan to work with you and didn't want to flat out say it.
post #78 of 139
First of all, I'm new to the forum but have been a watch collector for a while now. When I visit a high-end shop to check out the new Girard Perregaux or Vacheron Constantin line ups, most places offer a loupe when I asked--and not many customers ask for one. What's so unreasonable about asking to measure a pocket square? I am a weight weenie (cyclists/racers know what I'm talking about) and I have personally weighed items in the store with my grams scale and no one seems to mind. Maybe next time, bring your own ruler or whatever instruments you may need to get the right fit.
Quote:
Originally Posted by Tarmac View Post
I don't agree with how you were treated. But I agree that asking for a tape measure is weird. But it's one of those things which clerks should ridicule profusely AFTER the customer has left the store. Not while you are still there. So their behavior is unacceptable.
post #79 of 139
What is so weird about asking for a tape measure? Everything in the store is fitted, why not worry about a pocket square? I find a 14x14" to bulge a little too much for my taste in my close fitting jackets. I probably would have just asked the salesman if he knew how large it was. Also, I don't think you can just put the pocket square in a jacket because they are usually tacked closed. Should he have then asked for a seam ripper? I mean c'mon, the guys at the store were complete dicks and I HAVE to go now to see what kind of eccentrics own the place!
post #80 of 139
Quote:
Originally Posted by drink8648 View Post
Felt as though I should chime in here. First, the OP is not the first customer to measure a pocket square in our store. I very much dislike small squares myself and if a vendor offers them smaller than 14" I will not buy them. Customers will measure ties, shirt tails, sleeve length, coat length etc. As far as I'm concerned, they can measure anything they want to, who cares. The customer is the customer! He/She is the one who rings the organ. I do everything in my power to make sure there is music playing all day long.
This whole incident surprises me because just last week I had dinner with Charlie Davidson (Owner of the Andover Shop for 50+ years) and we spoke about the things we do that make us specialty stores. Going the extra mile was key. Must have been a bad day for the old boy. We have them too!

Best regards,

Gary

I know where I'm going to shop if I'm ever in the Boston area.
post #81 of 139
Quote:
Originally Posted by Cantabrigian View Post
It seems like you have problems with a rather high percentage of the luxury goods retailers you try to do business with outside of Naples.

I have no idea how any of these events actually transpired but I will point out generally that it's very much possible to ask questions that you'd genuinely like to know the answer to and to come off condescending in doing so.

For as much as people complain about lousy customer service (and I think that a simple majority of the salespeople I've met have been pretty bad at their jobs) there are probably more bad customers who don't realize that they're bad customers.

Possible. But you may be underestimating my exposure to luxury goods retailers and adequate or better service is less likely to be discussed in the first place. I think that your other points are true: there are lots of bad retailers, and possibly just as many bad customers. I don't think I'm rude or impolite, but regardless, I think we should rightfully expect more from retailers than from customers. After all, they are the ones paid to provide service.

Quote:
Originally Posted by SoCal2NYC View Post
You probably would have got the ring he sketched there had you moved forward with it.
He just said that becuase he didn't wan to work with you and didn't want to flat out say it.

Why are you so sure he probably would have done the ring the way he sketched it? That's saying a lot considering that you don't know the man (do you?) and you don't seem to understand the problem: the preliminary sketch included alternative design features that he hadn't decided yet and I wanted to have some control.

At any rate, I don't really have a problem with him denying me a sketch to take home--it's not smart policy when dealing with a simple ring design with no distinctly propietary features, but it's his right to be overprotective. I was merely pointing out that it was not reasonable to be outraged that I would ask.

Also, it should be noted that most of the other jewelers I went to, all high-end, offered sketches and computer renderings.
post #82 of 139
Quote:
Originally Posted by Teacher View Post
I know where I'm going to shop if I'm ever in the Boston area.

Seriously...want to come with me? I'll wear Thom Browne. I wonder if they'd even let me in.
post #83 of 139
Quote:
Originally Posted by Teacher View Post
I know where I'm going to shop if I'm ever in the Boston area.

the andover shop story reminds me of durgin park, for those familiar with that fine boston eating establishment

re Gary's place, there are more reasons than the present issue to visit there. Gary is a true pro, who will answer any question about the merchandise and tell you if he doesn't know the answer too (which is rare). He personally selects and thus believes in the products he sells. (Think of how often the sales people even at the finest places are either unknowledgeable or effectively forced to sell whatever someone else selected). Lastly, he provides a certain exclusivity (via a carefully edited selection of suppliers) without having totally outrageous prices.
post #84 of 139
I was kicked out of a clothing store once.

It was some store on Oak Street in Chicago (not George Greene). I asked them if they carried shirts with a 14.5 neck (which they didn't) but was told that they could get them MTM. I had a look through their selection of fabric and didn't see anything too interesting so I thanked him and went to look at their ties. It was at this point that he accused me of "spying" for Despos and asked me to leave. I attempted to explain to him that I was actually shopping for my self and, when this failed, told him it was unfortunate he felt that way - as he had a decent shop - and left.

Even if I were spying, I'm not quite sure what I would be looking for as we make everything bespoke.
post #85 of 139
Quote:
Originally Posted by JamesT View Post
.... It was at this point that he accused me of "spying" for Despos and asked me to leave. I attempted to explain to him that I was actually shopping for my self and, when this failed, told him it was unfortunate he felt that way - as he had a decent shop - and left.

.

AHA! Now I know what you're doing when you're not answering the phone! Spying!!
post #86 of 139
So did he recognize you as someone that works with Despos or was it just a paranoid (yet accurate) accusation?
post #87 of 139
Quote:
Originally Posted by JamesT View Post
I was kicked out of a clothing store once.

It was some store on Oak Street in Chicago (not George Greene). I asked them if they carried shirts with a 14.5 neck (which they didn't) but was told that they could get them MTM. I had a look through their selection of fabric and didn't see anything too interesting so I thanked him and went to look at their ties. It was at this point that he accused me of "spying" for Despos and asked me to leave. I attempted to explain to him that I was actually shopping for my self and, when this failed, told him it was unfortunate he felt that way - as he had a decent shop - and left.

Even if I were spying, I'm not quite sure what I would be looking for as we make everything bespoke.

Does Despos employ spies?

Would that be a form of industrial spying?

I believe Kabbaz has CIA links
post #88 of 139
Quote:
Originally Posted by hossoso View Post
So did he recognize you as someone that works with Despos or was it just a paranoid (yet accurate) accusation?

He said he had seen me on Oak St before and asked if I worked there. I said yes and he replied by saying he liked our clothes. I assumed this was just polite conversation and not some sort of interrogation.

He also said he would have hired me if I wasn't working for Chris
post #89 of 139
Quote:
Originally Posted by horton View Post
the andover shop story reminds me of durgin park, for those familiar with that fine boston eating establishment.

That's a funny analogy.

I used to have martinis all the time with a gentleman who is now a part time salesman at the Andover Shop.

He's mature, and part racconteur and part scoundrel.

I rather like the idea of a store that hates people randomly. It's bad business. It's poor manners. But, why should one size fit all? Is the customer always right? No, unless you're Lands End (or is that Sears, or is that Kmart?)

I pray: "Dear Lord, give me a store that thinks that customers are wrong."

I wish there was a Youtube of the whole incident. I'm laughing just thinking about it.

Obviously, those codgers hated the OP. And I congratulate him for celebrating this with a post with such an amusing title.

There could be a sizable market for a Streetwear and Denim x SF t-shirt that reads:

"Yeah, I stormed out of the Andover Shop, that dingy den of scumbags."

[Disclaimer: even though I have lived within two miles of the Andover Shop all my life since freshman year in college, I have not bought a single item from them. Now that I've read this, I simply must buy something there. I pledge to measure pocket squares upon entry...and then immediately duck as the fists fly.]

- B

P.S. Please tell me this is crossposted on the AAAC Trad forum, which itself is kind of a dingy den, but in a lovable way.
post #90 of 139
Quote:
Originally Posted by rnoldh View Post
Does Despos employ spies?

Would that be a form of industrial spying?

I believe Kabbaz has CIA links

Well, he was close, I was actually spying for Kabbaz (hence the questions about his sizes and his mtm fabrics)

Quote:
Originally Posted by yachtie View Post
AHA! Now I know what you're doing when you're not answering the phone! Spying!!

Actually, all the times I go outside to smoke I'm really just trying to see into the Barney's windows so I can steal their "designer looks".
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