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Thomas pink anecdote

post #1 of 8
Thread Starter 
First of all, I would have never owned a pair of Thomas Pink cufflinks in the first place, except that they were originally purchased on store credit following a post-Xmas return. I find the shirts way too baggy, and $165 for the slim cuts is simply ridiculous. I'd rather buy a Barba off Ebay and get it tailored to fit perfectly. To continue my rant against shopping at Pink and most LVMH affiliated stores, here's a little story about product quality and customer service. Last week I was digging out a pair of silk knots from my cufflink box and noticed a stray black square. The "enamel" from one of my Pink cufflinks had fallen out. I realize that Pink probably doesn't make the best jewelry in the world, but c'mon, at $95-135 a pair, I would hope that their products wouldn't totally fall apart after light use. I called the Madison Ave. store and the manager invited me to stop by and she would accept a full return on the cufflinks--apparently the particular model I purchased was "defective". I ended up spending another $20 on an "upgrade" to a unique sterling silver pair. In the future, I suggest just walking an avenue to the west and spending the extra $50 for something in a "little blue box". Kudos for good customer service, minus one for a poor product.
post #2 of 8
Two questions; What is this LVMH conglomerate I keep hearing about, and what would one find in a blue box?
post #3 of 8
Quote:
Two questions; What is this LVMH conglomerate I keep hearing about, and what would one find in a blue box?
1) Thomas Pink is owned by LVMH (Louis Vuitton Moet Hennessey) 2) Tiffany & Co. jewelry. Namely cufflinks.
post #4 of 8
I had a similar experience with a pair of Thomas Pink cufflinks I owned, in which one of those tiny enamel squares fell out (actually a couple of them did). Nevertheless, Pink returned the links with no questions asked, and I got another pair, albeit slightly different. The pair I originally had was no longer in production. On a side note, a friend of mine also had his own customer service experience with Pink, and it wasn't the best. He was looking for a particular shirt in a size that the San Francisco store (which we were in) didn't have. The employee said they could get it from another store, but that he (my friend) would have to call the store. How rediculous is that?
post #5 of 8
The Alfred Dunhill store at 711 Fifth Avenue has pretty nice cufflinks. They have refurbished their stores, and the red walls that I like so much are now gone. They also started leaving the two doors of their store open, although the security guard still stands by them. My guess is that they need more people going in.
post #6 of 8
Female friends have mentioned while passing that, with the doors closed and security guard towering behind them, the store is very unwelcoming.
post #7 of 8
Quote:
Female friends have mentioned while passing that, with the doors closed and security guard towering behind them, the store is very unwelcoming.
It appears to be a compromise between projecting an image of inaccessible exclusivity (which will appeal to some people and draw these people in) and attracting more people (those intimidated by closed doors and security guards) into the store. But quite frankly, maybe all of this is just stupid. Most people can afford even the most expensive item sold by Dunhill. It is, after all, not Harry Winston.
post #8 of 8
I also enjoy Dunhill's cufflinks and accessories (as well as having a few drinks and a cigar in the club upstairs). Note to those who dislike LVMH on "principal" -- Dunhill is owned by Richemont (cartier, hackett,van cleef, vacheron, montblanc), who along with Pinault Printemps Redoute (Gucci, YSL, Bedat, Sergio Rossi, Balenciaga, Alexander Mcqueen), Prada Group (carshoe, jil sander, helmut lang, church's, fendi), and LVMH (too many to list), probably own 75%+ of high-quality fashion brands.
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