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Yet another PayPal Case - Page 2

post #16 of 19
11/20/07 at 7:20pm
Quote:
Originally Posted by A Harris View Post
This is wierd, as paypal does allow claims for 'significantly not as described'. I wonder what is different in this case?

They allow this only for items purchased via eBay. Of course, eBay owns Paypal; offering this protection for eBay buyers is a way of getting people to use the service by making it apopear to be safer than other alternatives (liek Google checkout).


Quote:
Originally Posted by sjmin209 View Post
This is the problem with using Paypal for anything other than an eBay transaction. If you buy something outside of eBay, you have no protection as long as the seller can demonstrate that you've received the package, regardless of the condition it was in.

Quote:
Originally Posted by lawyerdad View Post
This is an exaggeration, but using it as a working assumption certainly would be prudent.

I'm not a lawyer (nor do I play one on TV), but I don't think it is an exaggeration. It might be slightly misworded--perhaps a more accurate statement would be "If you buy womething outside of eBay, Paypal offers you no protection..." If you use a credit card, you may have still be able to file a chargeback claim, but as long as the seller can demonstrate that the package arrived, Paypal will decide in his or her favor.
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post #17 of 19
11/20/07 at 7:21pm
Quote:
Originally Posted by A Harris View Post
This is wierd, as paypal does allow claims for 'significantly not as described'. I wonder what is different in this case?
In my experience, on a few attempted claims, paypal has rejected my claims for significantly misdescribed items. Each time I had to go through AMEX.
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post #18 of 19
11/20/07 at 7:26pm
Thread Starter 
Quote:
Originally Posted by slycedbred View Post
Nothing is different...I did a transaction outside of eBay and they immediately canceled my claim even though me and the seller came to an agreement and was trying to give me my refund! From waht I've read all they protect is damaged goods while shipping, not the state of the item.
I believe this is the whole issue. When I made the initial dispute, I chose the "significantly not as described" option. PayPal allowed me to write to the Seller and read her responses. However, the moment I escalated the dispute to a claim, Paypal refused my claim. I'm still really quite upset about the whole thing. It's not the money (of course, I could have used it to buy some lovely stuff on this site), but it's the implication that a buyer could be sold crap and if they use Paypal, you're on your own. I can ALMOST understand why a buyer would say that am item's lost when it really isn't (please note ALMOST). I've learnt something valuable today and I'm really considering whether to use eBay also. I guess that most people on this site can tell stories about eBay and PayPal and I hope that i'm not wasting people's brand width with my ramblings. But I do appreciate the love shown here. Thanks all Clint
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post #19 of 19
11/20/07 at 7:33pm
Quote:
Originally Posted by sjmin209 View Post
They allow this only for items purchased via eBay. Of course, eBay owns Paypal; offering this protection for eBay buyers is a way of getting people to use the service by making it apopear to be safer than other alternatives (liek Google checkout).






I'm not a lawyer (nor do I play one on TV), but I don't think it is an exaggeration. It might be slightly misworded--perhaps a more accurate statement would be "If you buy womething outside of eBay, Paypal offers you no protection..." If you use a credit card, you may have still be able to file a chargeback claim, but as long as the seller can demonstrate that the package arrived, Paypal will decide in his or her favor.
I have had that experience with paypal even when I purchased on ebay
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