Yet another PayPal Case

Hi. I don't whether i've put this in the correct place, but I thought i'd vent a little.

I was watching this Corneliani suit.

Anyway, I missed the auction and I decided to contact the Seller.

We brokered a deal and she agreed to sell me the suit.

Anyway, before our agreement I asked her to describe ANY flaws on the suit (I understand that the suit was used). She replied (and these are her words).

"Hi Clint the suit cannot be classed as new as it has been worn, but there are absolutely no marks or stains rips or pull on the suit so it is in perfect condition. "

When I received the suit (last Friday), this is what I found.

1. There is extra "shine" on the trousers and jacket which would suggest excessive dry cleaning, or ironing.
2. On the trousers, there is a button missing on the back (finding replacements for single buttons are very difficult to do).
3. The stitching on the sleeve lining is coming away.
4. There is a hole between the first and second button on the front of the jacket. This is clearly visible when the jacket is unbuttoned.
5. There is a very minute hole on the rear flap of the jacket.
6. There are some minute pulls (with the fabric coming away) on the trousers on right leg, near the shin.
7. On both shoulders of the jacket, there are several black "spikes" protruding. I have no idea what they are and i've NEVER seen them on a jacket before.

I emailed her with my concerns on Sat, Sun and then attempted to make a claim via PayPal. I was flatly refused.

I'm seriously considering ending my 5 year relationship with PayPal. I've submitted a complaint to them, but i'm not holding my breath.

I don't know whether i'm naive or stupid (or both). However, i'm really mad. My question is "should I?"

Thanks

Clint

Thanks for your comments. I'm sorry if I didn't make myself clearer (I was soooo mad ). It was PayPal who rejected my claim.

Thanks

Clint

Unfortunately, I had some funds left in my PayPal account, which I used to pay for the suit.

I think that i'm up sh*t creek without a paddle on this one.

I'm starting to get really fed up with this eBay/PayPal thing.

However, J's given me a little more hope insofar as getting stuff repaired.

I guess i'm upset because the seller still maintains that the suit is in Excellent condition (notice the change) and that there is nothing wrong with it.

I have sold a lot of stuff on eBay recently (and on here) and all I do is have a good look at the item. If possible, I run the iron over it. That way i'm forced to look at every aspect of the item.

However, the killer for me on this is that the first thing you notice is the hole in the jacket. IT'S RIGHT AT THE FRONT!!!

I'm getting emotional again!! I'd better calm down.

Clint

I fell out with AmEx a number of years ago and vowed never to use them again. However, after reading some of these replies, I may just go back on my vow.

I'm pleased that you feel that you've got things covered. I wished that I could say the same .

Now that's something that I didn't know. Thanks for the information.

Clint

You're right. It may appear not to be based in actual fact, but the way my claim was rejected suggested this very point.

Below is the reply I got within 10 mins of submitting my claim:


And that's all she wrote!!!

I'm really considering termination my account with them. I can't believe they took money for a transaction and then absolve themselves of any responsibilty despite they boast "protection".

Chocolate Condom springs to mind!!!