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Lanieri Online MTM suits Made in Italy - Official Affiliate Thread - Page 15

post #211 of 232
Thread Starter 

Gentlemen,

 

tomorrow we will start our summer sales! Don't miss the occasion to order your made to measure Italian suit with up to 30% discount!

 

 

Ciao!

Riccardo

post #212 of 232

I am very skeptical about your MTM services after my first order with you was cancled due to fabrics becoming "out of stock" after I placed my order.

 

I have now recently placed a new order for a blazer and I see that again the fabric is out of stock on your site a few days after I placed my order! Does this now mean my order will not be fulfilled? I also contacted your support via email and its been over 24 hours without any responses from your team.

 

Additinally, just to clarify publicly with a view to maintain an open and honest dialogue with your potential clients, I would like to know if your money back guarantee (refund policy) is indeed still valid for all orders placed via your website?

 

In step 3 below, under what circumstances is a refund not approved?

 

For the record, the the refund process is as follows:

 

=====================

What to do to ask for a refund:

 
  1. Download our refund request form and send it to customercare@lanieri.com. Remember to attach three pictures (front, back and side) so we can see how your garment looks and what's the fit issues.
  2. Your request will be processed by our customer service. They will promptly inform you if it will be approved or not.
  3. Once your request is approved, you just have to pack your garment into the original box, including the refund request form and the original invoice (or order confirmation email). In this case, shipping costs will be charged to you.
    We kindly ask you to use shipping services that Allows tracking and delivery confirmation.

    For international returns, please declare the contents as "returned clothing" with a declared value of 1 USD to avoid being Assessed any customs duties. Please note that you'll be responsible for any return shipping charges.

    Returns can be sent to:
    Natural Gentleman srl

    Via B. Sella 19
    13825 Valle Mosso (BI)
    –ITALY-
 

Refund policy

 
  • Your refund request has to be sent within 30 days of shipping date.
  • We will accept only unworn and undamaged original item. We reserve the right to refuse to refund you if the garment has been damaged. We will not accept modified garments.
  • Any package received that does not meet the aforementioned requirements will be sent back to the customer without refund.
  • Refunds will be made with the same payment method. Purchases made by credit card will be refunded to the same card used. Coupon or discount code will be refunded with new coupon or discount code.
  • If items are purchased as part of a promotion, all items must be returned in order to receive a full refund. Any items that are not returned will be charged at full retail price.
  • You will be refunded within 7 working days of receiving your request with the same payment method you’ve used before (credit card on the website, PayPal). If you've paid by bank transfer or POS, please, write down your bank account details on the request.

===============

 

Thank you,

Dean

post #213 of 232
Thread Starter 

Dear Dean,

 

thank you for your feedback first of all.

 

If I got your client ID right from your communication with us, your first order was placed last February, during sales, unfortunately when we experienced some fabric shortage due to the high demand. After that we have implemented a more sophisticated system to keep track of our inventory, to avoid these very annoying problems. That's why the fabric for the blazer you have ordered is now out of stock: we had the last few meters for your order!

We fully understand that from a customer point of view - that has probably spent a good amount of time to select the best fabric - could be really annoying to be told that the fabric is out of stock!

 

Also, I've checked with our customer care and they had replied to your request a couple of hours ago, sorry for the delay!

 

As for your questions on our refund policy, it's indeed valid for all orders - including obviously online orders!

The instances where a refund is not accepted are basically the first two bullet points (within 30 days and in unworn condition).

We ask for pictures to better understand what's wrong and to see if there's any easy fix to the problem, as we had some tailoring unsavvy customers that simply did not know that you can alter a suit or a shirt at a local tailor.

 

Please let me know if you have other questions!

 

Best regards from Italy

Riccardo

post #214 of 232

Thank you for your response and I look forward to receiving the products.

post #215 of 232
Thread Starter 

Gentlemen!

 

Last 48 hrs to enjoy of our summer sales! On the 1st of September we will introduce our Autumn/ Winter collection with a big news :-)

 

 

Ciao!

Riccardo

post #216 of 232
Thread Starter 

Gentlemen,

 

our new Autumn/Winter collection is finally online!

 

 

And the big news is... we also introduced coats! As usual made in Italy and using the finest Italian fabrics from Lanificio Piacenza, Loro Piana, Tallia di Delfino and Reda, with composition ranging from wool, cashmere, angora, llama and cashgora.

 

 

We have also improved the usability of the fabric selection page, with more picture and a preview of the final garments (full 3D configurator coming soon!).

 

 

 

Ciao!

Riccardo

post #217 of 232

Those options aren't all that bad....  That's duty landed pricing, correct?

 

 

edit: sincere apologies, I thought I was in a different thread.  Coats look great!


Edited by CanadaCal - 9/2/16 at 9:19am
post #218 of 232
Thread Starter 
Quote:
Originally Posted by CanadaCal View Post
 

Those options aren't all that bad....  That's duty landed pricing, correct?

 

 

 

That's correct, custom duty and shipping fees inluded!

post #219 of 232

Can you offer knee length overcoats? Those ones look quite short 

post #220 of 232
Thread Starter 
Quote:
Originally Posted by Procrastination View Post
 

Can you offer knee length overcoats? Those ones look quite short 

 

sure, no problem! Simply enter the desired coat length in the note section upon placing your order and it will be done! 

post #221 of 232
are the suits made ENTIRELY in Italy or abroad? is there any part of the process made outside Italy, in countries like the usual Romania etc?
thanks in advance
post #222 of 232
Thread Starter 
Quote:
Originally Posted by lorcar View Post

are the suits made ENTIRELY in Italy or abroad? is there any part of the process made outside Italy, in countries like the usual Romania etc?
thanks in advance

 

Hi Lorcar,

 

yes, the suits are 100% made in Italy with Italian fabrics by Italian companies.

 

I had to add "by Italian companies" because there are Chinese companies manufacturing garments in Italy using Chinese immigrants, that usually don't comply to any work or tax regulations, and are able to offer "made in Italy" garments at a fraction of the cost. Yes, the garments are actually made in Italy, but it's the same if they were manufactured in China.

 

Best

Riccardo 

post #223 of 232

Those coats look very lovely. I'm very tempted to try! Are there currently any active promo codes for SF members or the like?

post #224 of 232
Thread Starter 
Quote:
Originally Posted by klp2332 View Post
 

Those coats look very lovely. I'm very tempted to try! Are there currently any active promo codes for SF members or the like?

 

Yes! look at my signature :-)

post #225 of 232
I'm planning on buying my first lanieri suit this month but I have a couple of questions:
- Are the suit jackets half canvassed?
-Are the shoulder structured?

Thank you!
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