thank you for your feedback first of all. Most of the the things you have pointed out have a specific technical reason, that are not entirely intuitive until someone really understand how made to measure works. For example, you were mentioning:
like leg width, slim-normal-wide - are subjective and give me just enough pause to not pull the trigger (is their "wide" my "normal"? etc.)
The problem is that it depends strongly on the overall build of a customer, that comes from the measurements taken after the suit is customized. We should communicate this better (at least give an expected size range).
I'm particular about my sleeve length, I've settled on a 35.75 as being perfect for me but it's probably a bit longer than normal. I suspect a shirt made from the measurements I provided would probably ship with a 35 or 35.25 sleeve that I wouldn't care for
That would be an easy fix, simply add your preferences in the notes during checkout and we will take care of this. Online MTM requires an additional communicative effort compared to other e-commerce, both from the seller and from the customer.
I was curious on what your take was and to pass along at least my perspective on your process, I suspect I'm not alone. Had Lanieri been the first service I'd ever tried, it would be a different story (and I would probably be complaining to other MTM companies "why don't you use body measurements like Lanieri?")
Rest assure that for us every feedback is precious, actually if you have more of them, to help us improve our communication, don't hesitate to go ahead, I'm all ears. For example, first thing on monday I will improve the leg width part, providing more details on the expected size.
We have studied a lot what other MTM companies are asking in terms of body measurements, and I think we have adapted to what it seems now an "industry standard". On top of this body measurements will be then checked using our algorithm, if we spot any inconsistency the customer will be emailed asking to double check specifically what seems odd.
We have been testing garment measuring as well in the past, but in our experience is not the way to go, as it is basically impossible to replicate a garment made with a different "blueprint" with a few measurements. Just to give you a sense on how critical this can be, to make a proper job with garment measurements we will need the precise size and position of the armhole on the jacket, and to provide that a customer will have to destroy his own jacket! On top of this, fabric stiffness or looseness play a very important role on the overall feeling of the fit, impossible to predict even with the actual fabric available to be tested!
Happy to discuss this furthermore!
Have a nice weekend everyone, ciao