My experience with Chan is, on the whole, positive. I've ordered 3 suits and a number of shirts from them. I just ordered some additional shirts and will probably order another suit on their next tour.
As to the shirts, my first shirt fit perfectly and so has every subsequent shirt. Prices range from $101 to $127 and don't seem to have risen in the past year and a half. Fabrics are limited but fine.
As to the suits, my experience is a bit more mixed. The first I ordered was a plain navy VBC. It arrived both a bit baggier and with more padding than I wanted. I wore it to the next tour visit, told Patrick what I wanted changed and posted it back to HK.
At the same time, I ordered a second suit, a charcoal grey herringbone H&S Target 120. I was very clear with Patrick about what I wanted. The now altered first suit and the new second suit arrived a few months later. The first suit was now much better though not quite perfect. I had final alterations done locally and the suit is fine. The second suit, the charcoal herringbone, came back as requested except with still with too much padding in the shoulders. This seemed very odd as the first suit, which was altered at the time the second was being made, came back with minimal padding as I had requested. Again, I met with Patrick at the next tour and then sent this second suit back. It was returned to me with the excess padding removed and the silhouette very close to the ideal I had in mind when ordering.
On this same visit, I ordered my third suit, a mid-grey nailhead, again H&S 120. Again, I was very clear about silhouette and fit. This suit arrived together with my altered second suit. The pants were too long (on each of the suits, the pants have been made for a full break which is more than I want). I had them shortened locally. Otherwise, the suit was perfect.
None of the suits I've ordered have been short, tight or padded (when finished). In each case, I chose a fairly middle of the road silhouette, fairly full pleated pants, lean jacket with substantial but not extreme waist suppression and minimal shoulder padding. Each now fits and looks as I envisioned though not without additional alterations, either by Chan or locally as explained above. In this regard, the ordering process with Chan has not been perfect. But I think they represent a good, if not stellar, value. I do not find them to be inflexible but they do need to be pushed on eliminating padding and shortening pants lengths. Their prices are not cheap. My first suit was around $1100 for a 9 oz. VBC 110. The second was around $1650 for the H&S Target fabric. The third rose to $2000 with the addition of a vest. From what I remember of the books I saw on my first visit, I don't believe prices have climbed beyond what might be expected by the increased cost of British fabrics.
I am wearing my second Chan suit today. In my opinion, it is very nice, far better than I could ever do with off the rack clothes, even after substantial alteration by talented tailor. I've also been able to make choices of fabric, style and details that I couldn't with any rtw or even mtm. I do wish Chan had not eliminated CMT, as I had thought of ordering some Minnis fabric, but the selection of fabrics available on the tour is more than adequate ranging from VBCs through H&S Target and Crispaire through Harrison's and Scabal.