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Shoe repair damage

post #1 of 10
Thread Starter 
I recently took in a pair of Lloyds to get resoled and reheeled after several years of faithful use. I went in to the Lloyds store to ask for their recommendation and was given the details of a cobbler in the Melbourne CBD who I was assured did an excellent job.

I picked up the shoes today and while the soles and heels look good I have noticed three large scratches that were not there previously.

My first inclination was to take the shoes back and beat him with them until the soles and heals are worn out again. My girlfriend tells me this is not a suitable solution.

What would you adivise I do? What compensation would be suitable?

While we are at it as I am building a bigger and better collection of shoes who in Melbourne can be trusted with high end shoe repairs?
post #2 of 10
Quote:
Originally Posted by appolyon View Post
My first inclination was to take the shoes back and beat him with them until the soles and heals are worn out again. My girlfriend tells me this is not a suitable solution.

Why not? Sounds fair to me, kick his ass Sea bass!
post #3 of 10
Thread Starter 
would any body else like to venture an opinion?
post #4 of 10
Be honest with him, perhaps he will compensate you for the work you had done.
post #5 of 10
How bad are the scratches? They can't be polished out?
post #6 of 10
Thread Starter 
The scratches are massive ... about 2 inches each ... and they are deep ... obviously made by an implement he was using while repairing them.

The only way these scratches could have been made otherwise would be if I had used the shoes to climb over a barbed wire fence or for rock climbing!
post #7 of 10
Quote:
Originally Posted by appolyon View Post
My first inclination was to take the shoes back and beat him with them until the soles and heals are worn out again. My girlfriend tells me this is not a suitable solution.

While Nikita Kruschev may have approved, the local constabulary will probably not. Sorry.

Quote:
Originally Posted by appolyon View Post
The scratches are massive ... about 2 inches each ... and they are deep ... obviously made by an implement he was using while repairing them.

The only way these scratches could have been made otherwise would be if I had used the shoes to climb over a barbed wire fence or for rock climbing!

Follow Doc's advice and calmly talk to the person. If he says he is not aware that he may have done anything wrong (and he may not be lying...it could have been an unnoticed accident), point out the fresh sharp edges of the cuts and the lack of dirt, dust, or polish in the scratches (DON'T polish them in the meantime!). If he is reasonable, he should compensate you somehow. If he is not, the only recourse you probably have is to not patronize him again.
post #8 of 10
Quote:
Originally Posted by appolyon View Post
The scratches are massive ... about 2 inches each ... and they are deep ... obviously made by an implement he was using while repairing them.

The only way these scratches could have been made otherwise would be if I had used the shoes to climb over a barbed wire fence or for rock climbing!

If the below solutions do not work there is the Victorian equivalent of the NSW Civil Claims Tribunal. It is a breach of the Fair Trading Act/Trade Practices Act if he does not remedy/compensate you for the damaged item IMHO.
post #9 of 10
If the heels and soles are still unworn there will be only one obvious coclusion; the damage was caused by the cobbler himself. If the shoes have been worn since the resoling then your argument is not as stong, in the owners mind.

At any rate, be rational and level headed and ask for what you want, to be made whole.
post #10 of 10
Thread Starter 
just to put an end to this story ...

...what at first appeared to be some serious scratching ... upon closer inspection was actually glue that had run-off!

luckily when I took the shoes back I was quite civil and we ended up having a bit of a chat about shoes and shoe making etc etc after he took the shoes out back and removed the excess glue

Do I feel terribly embarrassed you may ask? yes

My gf called me a drama queen ...

Thanks for everyones advice!

GT
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