Shoe repair damage

I recently took in a pair of Lloyds to get resoled and reheeled after several years of faithful use. I went in to the Lloyds store to ask for their recommendation and was given the details of a cobbler in the Melbourne CBD who I was assured did an excellent job.

I picked up the shoes today and while the soles and heels look good I have noticed three large scratches that were not there previously.

My first inclination was to take the shoes back and beat him with them until the soles and heals are worn out again. My girlfriend tells me this is not a suitable solution.

What would you adivise I do? What compensation would be suitable?

While we are at it as I am building a bigger and better collection of shoes who in Melbourne can be trusted with high end shoe repairs?

would any body else like to venture an opinion?

The scratches are massive ... about 2 inches each ... and they are deep ... obviously made by an implement he was using while repairing them.

The only way these scratches could have been made otherwise would be if I had used the shoes to climb over a barbed wire fence or for rock climbing!

just to put an end to this story ...

...what at first appeared to be some serious scratching ... upon closer inspection was actually glue that had run-off!

luckily when I took the shoes back I was quite civil and we ended up having a bit of a chat about shoes and shoe making etc etc after he took the shoes out back and removed the excess glue

Do I feel terribly embarrassed you may ask? yes

My gf called me a drama queen ...

Thanks for everyones advice!

GT