Ok so either their website is lying, or I got the distinct impression he thought I wasn't good enough and couldn't afford anything in his posh shoe shop. I know I look like a student with a backpack but I was dressed in casual-smart wearing my Crockett & Jones Pembrokes. As it happens I'm also looking to get a new pair of shoes, and if I had felt welcome I might have been tempted to browse and buy from them, but I think I'll be going back to buying from C&J's own retail stores in London where I've only had friendly eager to help service.
Of course this is only my experience, and you may have a different experience, perhaps if you look older guy in a business suit and tie. And if you are looking for Saphir - don't bother, apparently they don't sell them.