I'm not KP, but this is beyond me!

I was in Nandos (which is a semi-fast food place), you have to go to the counter to order, and it appears to be a 'quick' place, not sure what I could compare it to in the US, perhaps Starbucks, except there menu is chicken, so the cooking times are longer than toasted pannini, and once you have ordered, there is waiter service. So, we waited about 25 mins. for the order, nothing appeared. I called a waiter over, he asked, "is everything okay?", I politely responded, "how long is the food going to take?" He responds, quite agitated, "How long ago did you order it?", bear in mind, this is the same person who took my order, I responded "I'm not sure," and progress to take out the recipt to check the time on it, at this stage, I see another waiter walking over with the food, so I say " It's okay, the food is there", this seems to mean nothing to the initial waiter, he continues to tell me in a rude tone "It normaly takes 15 minutes". My girlfriend looks in shock at me due to the waiter's rudeness. So, I say to the waiter "What sort of behaviour is this?", he then mumbles something under his breath, which I cannot understand, and walks off. I'm happy to sit in Le Gravoche for 4 hours, but not Nandos. I have a right to ask where my food is. I cook, I know how long it takes to cook. The place was not busy. I really felt like punching the guy in the face, but I managed to keep that much stability!

Is this a newspaper?

Perhaps, http://www.nandos.co.uk/

That's true, but then again, there is a difference between bad/incompetent service, and a spotty, fat, and ugly teenager trying to insult a 32 year old man, in a nice suit, talking to the teenager politly from the start.

A completely different expectation!

Using the fact that he was a spotty teen, was simply me twisting the situation, to give me some sort of non-existant advantage, not a relation to my true view of spotty, fat, teens.

No, I didn't. The reason I didn't is because there were other waiters around at the time (who were serving us the food), and I'm sure they would have realised what was going on. If any of them really cared about the company, they would have reported it, because after all behaviour like this is hardly buying them repeat customers. Also, I don't always believe in 'tit for tat', if I'd of reported him, he would of possibly been fired. He could have just been 'angry' for a range of 'teenage' reasons, which people like me, as they put it "don't understand". When I asked him "What kind of behaviour is this" it clearly had an effect on the lad, he did not know where to look, and could not muster up the courage to answer me clearly. I think its lesson enough that, regardless of whether you are serving or not, you should respect people.