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Linjer Leather Goods -- official affiliate thread - Page 110

post #1636 of 1945
Quote:
Originally Posted by chenm0416 View Post

Has anyone else received confirmation? @Linjer
As far as I understand it, they don't start shipping till tomorrow. I backed a weekender and crossbody purse and did receive my shipping address confirmation email.
post #1637 of 1945
Thread Starter 

UPDATE:

 

We received our latest batch of inventory last week and are now officially in stock for most of our men's products.

This includes our tan and chestnut weekenders made in our signature milled leather.

 

JUMP TO LINJER HERE

 

Weekender in chestnut. Photo credit: @thenordicfit

post #1638 of 1945

Just checking have the items shipped?  Should I expect a shipping confirmation?

post #1639 of 1945
They sent a message to Kickstarter backers they're not shipping till next week.
post #1640 of 1945
Quote:
Originally Posted by Churchill W View Post

They sent a message to Kickstarter backers they're not shipping till next week.

Hm okay, I don't see it, last email I have on Feb 6 says Feb 11 to 18. 

post #1641 of 1945
Quote:
Originally Posted by dalevy View Post

Hm okay, I don't see it, last email I have on Feb 6 says Feb 11 to 18. 

Received the email on 17 February at 09:32 ET.
post #1642 of 1945
Any updates on shipping?
post #1643 of 1945
Same question here
post #1644 of 1945

Anyone other than me, starting to get worried ? 

 

This lack of communication is making me nervous. Usually they have been active here, social media, emails. But haven`t heard anything the last week, which I think is unlike them. Especially considering it is a critical point in time. 

post #1645 of 1945
I'm giving the benefit of the doubt as they're obviously incredibly busy. They've said they hope to have all orders despatched in a week from the 22ND. Give them a few more days before calling the pinkertons
post #1646 of 1945
Thread Starter 
Quote:
Originally Posted by Churchill W View Post


Received the email on 17 February at 09:32 ET.

 

Quote:
Originally Posted by NonChalant321 View Post

Any updates on shipping?

 

Quote:
Originally Posted by Sede Vacante View Post
 

Anyone other than me, starting to get worried ? 

 

This lack of communication is making me nervous. Usually they have been active here, social media, emails. But haven`t heard anything the last week, which I think is unlike them. Especially considering it is a critical point in time. 

Hey guys,

 

We're really swamped right now. We have 3,500+ parcels going out the door, 5,000+ bags and it's still just Jenn and I.

 

Couriers have been picking up parcels throughout the week, not all parcels could fit on the truck this Thursday & Friday, but they'll swing by Monday morning and Tuesday morning to pick up the rest. Tracking numbers go out in the next days once we've been able to consolidate all the details across 9 different couriers / 50+ different countries outbound.

 

Cheers,


Roman

 

Quote:
Originally Posted by OzzyJones View Post

I'm giving the benefit of the doubt as they're obviously incredibly busy. They've said they hope to have all orders despatched in a week from the 22ND. Give them a few more days before calling the pinkertons

:) 

post #1647 of 1945

Still have yet to receive any shipping information...

post #1648 of 1945

I received my weekender. I think you guys need to be patient. I have backed kickstarter projects that have been delayed over 6 months. In my opinion, one month delay isn't a big deal.

 

Linjer is not run by a large corporation with lots of employees under it. I'm sure they are stressed out first dealing with leather quality issues and then logistic issues. I agree that they need to work on their communications but we should give them breathing room.

post #1649 of 1945
Quote:
Originally Posted by Sede Vacante View Post
 

Anyone other than me, starting to get worried ? 

 

This lack of communication is making me nervous. Usually they have been active here, social media, emails. But haven`t heard anything the last week, which I think is unlike them. Especially considering it is a critical point in time. 

I wouldn't worry about it too much.  When you are this oversubscribed, and it appears that they are doing all the fulfillment themselves (which seems insane - I send out hundreds of packages, and I hire people to do fulfillment, but more power to them.)

 

i will say that I've been incredibly impressed with their self-accountabilty.  I ordered a tote in bright navy for my wife, and it was one of the items that had to be redone or substituted.  Delayed.  No biggie.  But I get a phone call from Italy explaining the situation, telling me my options, and then, a day or so later, got a credit towards my next purchase.  i gotta say that that is above and beyond and that I've never seen customer service this good outside of Zappos and MrPorter, both of which have very large customer service departments, and are predicated not on low prices, but on customer service.  That a company whose value proposition is price, would give this level of customer service is quite impressive.

post #1650 of 1945
Thread Starter 

Hi there,

 

I'm so sorry for the radio silence. Usually I'm more on top of this thread, just been slammed the past week.

 

We had 5,000+ bags come in and we tried to outbound a majority of them the same week.

 

Our 3rd party fulfillment partner completely failed us this time and naturally that's no excuse, but just want to be transparent about the situation. 

 

The situation we have right now is going to pass, we're confident we'll put this behind us and we've gathered some important lessons. Firstly, we need to hire people :) The team is a bit too small with just Jenn and myself. 

 

If anyone is looking for a summer internship with Linjer, please email me at roman@linjer.co - we'll be announcing detailed job descriptions next month once we're done clearing the backlog and get back on our feet. The location of the internship has yet to be determined, most likely it's going to be either Florence or NYC. 

 

Cheers,

 

Roman

PS: My Whatsapp is: +1 415 350 7948 - feel free to call me anytime, in Florence right now, so please factor in the time difference when reaching out.

 

Quote:

Originally Posted by chenm0416 View Post
 

Still have yet to receive any shipping information...

 

Please drop me a line at roman@linjer.co or ping me via Whatsapp, I'll make sure to take care of you

 

 

Quote:
Originally Posted by seferphier View Post
 

I received my weekender. I think you guys need to be patient. I have backed kickstarter projects that have been delayed over 6 months. In my opinion, one month delay isn't a big deal.

 

Linjer is not run by a large corporation with lots of employees under it. I'm sure they are stressed out first dealing with leather quality issues and then logistic issues. I agree that they need to work on their communications but we should give them breathing room.

Agree, communication is key. We'll do better next time I'm sure. Hope you're enjoying your weekender. 

 

Quote:
Originally Posted by LA Guy View Post

 

i will say that I've been incredibly impressed with their self-accountabilty.  I ordered a tote in bright navy for my wife, and it was one of the items that had to be redone or substituted.  Delayed.  No biggie.  But I get a phone call from Italy explaining the situation, telling me my options, and then, a day or so later, got a credit towards my next purchase.  i gotta say that that is above and beyond and that I've never seen customer service this good outside of Zappos and MrPorter, both of which have very large customer service departments, and are predicated not on low prices, but on customer service.  That a company whose value proposition is price, would give this level of customer service is quite impressive.

:worship: thank you Fok, for making Linjer happen through this thread and more importantly for being an awesome backer.

 

Regarding the totes, in short we think we could have sent them out without a majority of our customers noticing (they were 85-90% of our internal quality standards).

 

It was a bit of a strange situation for us, suddenly we found ourselves in a situation we think a lot of brands have been in. The shortcut would have been to just close our eyes and "press send", but that decision went against the very reason we started Linjer in the first place.

 

We were fed up with a marketplace filled with brands taking constant shortcuts and compromising on quality because of short term gains. 

 

It was a tough call (financially and emotionally) but we've been very lucky with our backers. They've been patient, understanding and most importantly very supportive throughout this "roadbump" for Linjer. 

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