I've had a terrible experience with Beckett Simonon recently and just want my story to be publicly available so that, hopefully, people are informed of what they are getting into when considering doing business with this company. I cannot be any more serious when I say that this is the worst company I have ever dealt with. There doesn't seem to be much discussion of them on Styleforum, and as a long-time lurker here who has benefited so much from the existence of this site, I feel compelled to make this post for the benefit of everyone here, who may in the future consider doing business with Beckett Simonon. Sorry that my first post has to be such a negative one.
In July I preordered their new Potenza weekender bag and paid in full for the bag, being told by an employee that the bag would ship in the beginning of August. A few weeks pass, and no bag is shipped, and no emails come from the company. I send them an email asking for an update on the bag, and my email goes ignored to for a week and a half, until I receive what I assume is a generic email saying that there have been a number of delays and the bags will ship the following week.
Two weeks later, still no bag, no more emails explaining the situation, and no answers to any of the emails I sent. I am fed up with waiting and send an email asking them to cancel my order and give me a refund. No response. The next day, I email them again requesting a refund. Instead of a response, I get a shipping confirmation that my bag is now in the mail! Still no human interaction. I send them another email saying that I don't want the bag, that should have been clear by my previous emails, and that I want a free return label per their website, which advertises free shipping and returns, so that I can turn the bag around the second it gets here.
I still am waiting for a response.
I have yet to interact with a human being from this company since my original purchase. To add insult to injury, they do not even list a phone number or an alternative way for their customers to get in touch with them besides email, which they seem all too happy to ignore when things aren't going well.
Having now looked them up online and on twitter, it seems my experience is not unique. I hope that my experience will help people in the future decide whether or not they want to risk getting involved with these people. Their customer service is callous and incredibly incompetent to the point of non-existence. There are so many other menswear companies who will actually listen to their customers. Those companies earn the money you give them.
Don't buy from these guys.