Originally Posted by chobochobo
See my reply in the HK tailors price thread.
If I read them correctly (and someone has mentioned this before) the internet/online service was really set up for pre-existing customers who were leaving HK at the time of the handover. They have their measurements on record and are happy to proceed with those with minor adjustments etc. They seem a bit anxious about many 'fresh' internet customers, citing odd measurements. They mentioned that they were concerned about the customer satisfaction in these cases.
They are moving to new premises 19th September. I went last week to place an order for an Australian forumite and they were ready to be picked up after 72 hours, though I didn't get to the shop until a few days later. My own shirt order was fine.
I'm not sure how the new premises (much much much bigger) will translate to more reliable/quicker/better online services if it's just a bigger shop front and not the actual manufacturing.
I suspect the new store will make online service worse - larger premises will generate more in-store orders that Ricky will process with greater priority than his online backlog.
There really is no excuse for how he is treating people who have been loyal online customers. Endorsements of his online service are what led me to visit his shop when I was in HK instead of the vast number of alternatives. One channel benefits from the other, and losing your reputation in one channel hurts the other.
If he doesn't want to service online customers, he should shut down his website and send emails to all people with unfilled orders giving them the option of backing out.