Originally Posted by coachvu
Randomly, Ricky e-mailed me yesterday saying he got my order and was on top of everything. I wonder if he had just been swamped for a while with the move and is now catching up with internet orders. Either way, unless this new shirt is perfect, this is my last order.
Interesting that he called-still think he has no interest in Internet business. Not sure what percentage of his total it represents, but certainly for a tiny increase in price he could bring someone on to receive the orders and keep them on track. Clearly he's leaving money on the table here, but maybe its money that he doesn't want or need.
I am starting to think that he is trying to cultivate some Turnbull and Asser mystique with the horrific customer service. From what I've read here customers pay many times more money to T&A for even worse customer service.