Originally Posted by gj555
They billed me December 18
I got an email before Chinese New Year indicating that fabric was our of stock
I got a follow-up email indicating other fabric out of stock
I gave them 3 additional choices
They indicated shirt would be made asap after chinese new year.
Never received anything after two follow up attempts to contact them
Today, April 1, 2011 I disputed the charge with my bank.
I placed my order on March 2, got the confirmation email almost right away. My Amex was promtly charged, but I never received anything, nor have I ever heard back from Ricky. Disputed my charge on April 11 as well and got a "good will" adjustment for the amount charged. I don't know what that means, except that I don't have to pay the charge. But if Amex didn't claw back its money from Jantzen, then the latter got away with an outright fraud. If Amex did get its money back, what's the point for Jantzen to frustrate its customers in this way?