Jantzen, Reliable at last? - Page 130

Just avoid Jantzen. Crappy turnaround has been getting worse recently, and fabrics are worse than ever.

Just for the record; have to disagree. But patience may be helpful.

Eh, let's look at the facts. Cons - - fabrics are terrifically crappy - high shine that fads quickly, fake spray on silicone finish to mimic the shine you get with better quality cottons, oxford weaves are craptastic, all fabrics shrink, and shrink is variable so even with the exact same measurements you end up with shirts that are sized slightly differently after 5 washes If you think they are 'good', stop yourself right there, because they are not, and you need to get more experience with proper fabrics from proper mills - have tried most of the 'recommended' ones on the Jantzen wiki and they are all crap. - terrible website photos of fabrics - you often have no real idea of the colour or scale of the pattern/weave - website lies re: fabric makeup - 2x2 ply are NOT actually 2x2 ply - prone to making mistakes - of my 20 shirts, 7 have mistakes of some sort - if they make a mistake, it's on you - no they will not fix mistakes - worst MOP buttons I have ever seen - zero iridescence, look exactly like plastic ones, just more expensive - turnarounds are getting longer - when I started 2 years ago it was a month, now it's 2-3 months. - customer service is non-existent. No Ricky it's not OK to send me an email 2.5 months after I place my order saying "Order received, thanks!". Pros - - cheap - not even a real 'pro', but quality of stitching, etc is about on par with BB OTR shirts ...so all up, with Jantzen, you get what you pay for. Or more accurately, you don't get what you don't pay for.

I agree with some of your criticisms, particularly the bad fabric representations on the website. Is there another online MTM service you'd recommend that isn't twice as expensive? I'd like to compare with another source but can't afford to spend much on my shirts.

I've been happy with Cottonwork so far. Fabrics are much better, website is much better, they follow instructions to the letter, workmanship is at least as good, buttons are nicer, they make it up to you when they make mistakes, and best of all, this is what I got today: Dear XXXXX, We wanted to get in touch to give you an update on the status of your order. Your shirt has been completed and will be dispatched for shipment shortly. We understand that there has been production delay on your order over our general 7 business day standard. As a token of our apologies, we would be upgrading your order to Priority Air and do our best to ensure you will expect delivery within our overall 3 to 4 weeks delivery standard. Thank you for your understanding. Please feel free to let us know if you require further assistance and we look forward to serving you again. Best regards, CW And on the other hand... my partner got a "Thanks for your order, will post ASAP" email from Ricky at Jantzen 3 weeks ago for an order placed 3 months prior to that. Her CC was charged a month ago. You tell me if it's worth the additional $10-$15 per shirt. The only people sticking with Jantzen are those too poor to afford any better, or those who don't know any better.

^+1. Jantzen is so 2007

Jantzen has a lot of fit and style options that other online MTM shops don't offer, and they are cheaper. Construction is pretty good. Probably not worth the trouble, though, I agree.

Thanks, somehow I had missed the Cottonwork thread! I didn't realize there were other comparably priced online-MTM options now. Will probably give them a try, although I've had pretty good experiences with Jantzen overall.

Not sure that I agree with you on fabrics, but that could be because I am such a smalltimer compared to you, but certainly don't agree with you on buttons, making up mistakes and turnaround. But you're right: patience is certainly a virtue with Jantzen.

Still, that quality at that price point is hard to beat.


While I am continuing my Jantzen relationship (for now), I'll take that as a compliment.

I agree wholeheartedly with apropos' assessment. Jantzen is a joke. Not once did I get something that closely resembled what I asked for. They make fabric substitutions on a whim and even send more shirts than requested.

OK, update time - my partner received her shirts today. Shirts arrived 4.5 months after her order and 5 weeks after Ricky's "Thank you will ship ASAP" email, 6 shirts came instead of 5, but that doesn't matter since every single shirt has the style wrong. 2 "extra fine cotton" fabrics are unacceptable. MOP buttons are as usual no better than glossy plastic ones. She's moving to CW for her next order. You look at the world we live in where so many companies putting out a good product go out of business, or get bought over (followed shortly by a sharp rise in prices and a commensurate drop in quality) and you wonder how a POS company like Jantzen survives.

Let me get this straight: you got 6 shirts instead of the 5 you ordered (and presumably paid for) and you're still complaining??

Is this real life?

What's your point? Wouldn't you rather get 5 shirts that meet your order specifications than 6 that don't?

I was half joking of course, but seriously, he knew/had already voiced his complaints about the fabric/delays/buttons, so not sure why he made his lady go through this process and complain about it here again.