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Jantzen, Reliable at last? - Page 127

post #1891 of 2007
Quote:
Originally Posted by Ace Rimmer View Post
Finally ... but the order was missing one shirt (of five). Sigh.

Order placed: 5/3/10
Out of stock notification: 5/26/10
Confirmed: 6/29/10
Card Charged: 7/11/10
Received: 7/17/10

Except for the missing shirt, happy?
post #1892 of 2007
Quote:
Originally Posted by brittain View Post
ordered in early feb, finally arrived while I was on vacation the second week of May- a wait of 3 months. Came with the wrong collar. I'm done.
I contacted Ricky about the collar being wrong (sent me a shirt with a white contrast collar, which I didnt order) and Ricky eventually replied he would send me a new one. The package finally arrived and all he sent was a new collar. I guess Im supposed to go to a local tailor and have them sew the new collar onto the shirt. I was expecting an entire shirt, not just the collar. Am I wrong, or is this just another reason to be glad I gave up on Ricky long ago? edit- forgot to add I also noticed a $110 charge on my amex from Jantzen in mid July. I havent placed an order since February. I emailed ricky to make sure they hadnt mistakenly charged me and still no answer.
post #1893 of 2007
Quote:
Originally Posted by brittain View Post
I contacted Ricky about the collar being wrong (sent me a shirt with a white contrast collar, which I didnt order) and Ricky eventually replied he would send me a new one. The package finally arrived and all he sent was a new collar. I guess Im supposed to go to a local tailor and have them sew the new collar onto the shirt. I was expecting an entire shirt, not just the collar. Am I wrong, or is this just another reason to be glad I gave up on Ricky long ago?

edit- forgot to add I also noticed a $110 charge on my amex from Jantzen in mid July. I havent placed an order since February. I emailed ricky to make sure they hadnt mistakenly charged me and still no answer.

that is horrible, probably cost as much to replace the collar as it would to order a new shirt.
post #1894 of 2007
Sewing a collar on is surprisingly easy. I'm not saying any seamstress can do it, but it's not hard or complicated like the old ladies with their 500 pins make it look. It probably takes more time to get the old collar off without ruining the neckline.

Mike Maldonado would make a new collar and sew it on for $20. If he's still doing it (not sure if he is or not), I'm sure he'd attach it for you. Can't hurt to ask. collarreplacement.com
post #1895 of 2007
Quote:
Originally Posted by Lonneker View Post
Except for the missing shirt, happy?

To be honest I didn't really look that hard at them before I dropped them (almost immediately after receipt) at the dry cleaner for pressing. From what I recall, they looked good.

I have had incidents with Jantzen shirts where the stitching (especially along the front placket) was about as straight as a lush weaving his way home from the local pub at 3AM. This batch looked fairly decent. Will try to post more thoughts on the wiki when I get them back at the end of the week.
post #1896 of 2007
Quote:
Originally Posted by Ace Rimmer View Post
To be honest I didn't really look that hard at them before I dropped them (almost immediately after receipt) at the dry cleaner for pressing. From what I recall, they looked good.

I have had incidents with Jantzen shirts where the stitching (especially along the front placket) was about as straight as a lush weaving his way home from the local pub at 3AM. This batch looked fairly decent. Will try to post more thoughts on the wiki when I get them back at the end of the week.

Understood and many thanks.
post #1897 of 2007
Ordered: March 3rd OOS: April 16th OOS: June 28th Confirmation: July 7th Received: July 21st Took a very very long time, but I was in no rush. 4 shirts arrived how I wanted, fabrics good, and I am satisfied.
post #1898 of 2007
Ordered: 6/15
Confirmed: 7/22
Billed: 7/22
Received: ???

Unfortunately, they billed me $138 and change which sounds like 3 shirts. I ordered 5.
post #1899 of 2007
Better than billing you for 5 shirts when you've only ordered 3. You are already on the fortunate side so count your blessings.

Many others have not even had theirs confirmed.
post #1900 of 2007
I'm surprised by what people are still willing to accept - 4 months delivery time for shirts in a different fabric than originally ordered and maybe missing part of the order... and still "satisfied" ?

I guess people used to justify this by mentioning the price like a mantra but now that there are similarly priced alternatives that are better and more reliable, why do people still give Ricky business?
post #1901 of 2007
Quote:
Originally Posted by upnorth View Post
Better than billing you for 5 shirts when you've only ordered 3. You are already on the fortunate side so count your blessings.

Many others have not even had theirs confirmed.

Someone seems bitter.
post #1902 of 2007
Quote:
Originally Posted by gdl203 View Post
I'm surprised by what people are still willing to accept - 4 months delivery time for shirts in a different fabric than originally ordered and maybe missing part of the order... and still "satisfied" ?

I guess people used to justify this by mentioning the price like a mantra but now that there are similarly priced alternatives that are better and more reliable, why do people still give Ricky business?

Agree big time. I recently started with Modern Tailor and will never go back to Jantzen. It's not worth the hassle, not knowing what the fabric looks like until you receive the shirt, and their lack of e-mail communication.
post #1903 of 2007
I also wonder why anyone still uses this clown. Through my 8 shirt trial, not once did I get what I asked for. I would consider if I were in Hong Kong, but I would never do another online order again. The customer service is just awful.
post #1904 of 2007
Quote:
Originally Posted by Raoul Duke View Post
I also wonder why anyone still uses this clown. Through my 8 shirt trial, not once did I get what I asked for. I would consider if I were in Hong Kong, but I would never do another online order again. The customer service is just awful.

...and he has clealry indicated to people who visitied the HK location that the website is not his primary focus. So why give him business that he doesn't want or care for??
post #1905 of 2007
Quote:
Originally Posted by J Darnielle View Post
Someone seems bitter.

Oh please, I've stopped buying from Jantzen a long time ago. I do pick up a few in person when I'm in HK. It's great to get them in 3 days but online, no thanks mate.
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