Originally Posted by ApplesHK
This highlights a problem with Jantzen and it's a problem I broached with Ricky. His staff let him down.
There are 4 staff members at Jantzen. Ricky and his off sider Mr Black do most of the suit fittings.
Alex is a younger fellow always in a suit and Samson is the young jeans wearing guy.
My first impression of Jantzen was with Samson. I went to have a few shirts made. Samson showed me a pile of books and walked back to his computer. Samson then did the measuring. This first measurement is crucial and unluckily for me, he botched the measurement. Months later they were still producing shirts too small and each needed to be returned. I asked Ricky to throw away the measurements and start again, but he assured me they were now OK. They weren't.
I was in HK last month, and had an identical experience. Service was shambolic, and while I can't fault the quality a bit more care on Samson's part during wouldn't have gone amiss.
Currently debating whether to risk a 2nd order - can anyone recommend a fabric?