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Jantzen, Reliable at last? - Page 126

post #1876 of 2007
Quote:
Originally Posted by Ace Rimmer View Post
^^ Lucky you! I'm still waiting on my May 3 order.

Still waiting for my end-of-April order...
post #1877 of 2007
Ordered: 042410
Re-submitted: 052210 (fabric out of stock)
Received: 061410

Pretty happy with the shirts

Already put in another order.
post #1878 of 2007
Guys, looks like this is a good time of year to order from Jantzen.
After reading Lonneker's post I submitted an online order last night. This morning I got a confirmation email from Ricky saying that he would send the shirts asap.
This must be a record - an email from the man himself in a few hours!
post #1879 of 2007
Quote:
Originally Posted by dv_indian View Post
Guys, looks like this is a good time of year to order from Jantzen.
After reading Lonneker's post I submitted an online order last night. This morning I got a confirmation email from Ricky saying that he would send the shirts asap.
This must be a record - an email from the man himself in a few hours!

I think he's just going through his email today or something, I got one, too.
post #1880 of 2007
My confirmation email took two days
post #1881 of 2007
Quote:
Originally Posted by Lonneker View Post
My confirmation email took two days

I had given up on Jantzen and then seeing your post gave me hope. Thanks for alerting us to this historic window of opportunity
post #1882 of 2007
backlash. Everytime someone posts something like this, an equal number of people will bound to be disappointed with lost orders, non delivery and other problems as the order start to pile up once again...
post #1883 of 2007
Quote:
Originally Posted by upnorth View Post
backlash. Everytime someone posts something like this, an equal number of people will bound to be disappointed with lost orders, non delivery and other problems as the order start to pile up once again...

Fair enough. Just wanted to share my recent excitement here. It's like others have said before: you put in your order, forget about it and then one day, hopefully, you will be pleasantly surprised by the mailman.
post #1884 of 2007
After two months and (multiple!) email exchanges with Ricky since then, he finally discovered the fabric I ordered is out of stock

BTW, to those of you who have gotten their shirts without updating the wiki: Shame on you!
Last update was in March...
post #1885 of 2007
Quote:
Originally Posted by Redwoood View Post
After two months and (multiple!) email exchanges with Ricky since then, he finally discovered the fabric I ordered is out of stock

BTW, to those of you who have gotten their shirts without updating the wiki: Shame on you!
Last update was in March...

I don't think anyone orders from them anymore; I know I don't.
post #1886 of 2007
They suck real bad. Called them after waiting for over 2 months and Ricky or whoever had the audacity to tell me a 2 months wait was ok since other customers have been waiting for 6 months. Are you kidding me???
post #1887 of 2007
Quote:
Originally Posted by kulata View Post
They suck real bad. Called them after waiting for over 2 months and Ricky or whoever had the audacity to tell me a 2 months wait was ok since other customers have been waiting for 6 months. Are you kidding me???

post #1888 of 2007
Quote:
Originally Posted by ApplesHK View Post
This highlights a problem with Jantzen and it's a problem I broached with Ricky. His staff let him down.
There are 4 staff members at Jantzen. Ricky and his off sider Mr Black do most of the suit fittings.
Alex is a younger fellow always in a suit and Samson is the young jeans wearing guy.
My first impression of Jantzen was with Samson. I went to have a few shirts made. Samson showed me a pile of books and walked back to his computer. Samson then did the measuring. This first measurement is crucial and unluckily for me, he botched the measurement. Months later they were still producing shirts too small and each needed to be returned. I asked Ricky to throw away the measurements and start again, but he assured me they were now OK. They weren't.

I was in HK last month, and had an identical experience. Service was shambolic, and while I can't fault the quality a bit more care on Samson's part during wouldn't have gone amiss.

Currently debating whether to risk a 2nd order - can anyone recommend a fabric?
post #1889 of 2007
Ordered: 062110
Received: 070910

post #1890 of 2007
Finally ... but the order was missing one shirt (of five). Sigh.

Order placed: 5/3/10
Out of stock notification: 5/26/10
Confirmed: 6/29/10
Card Charged: 7/11/10
Received: 7/17/10
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