Originally Posted by lsquare
Of course, I think you should hold him to a lower standard for orders processed through the online-store. He's not measuring you in person and can't allow you to examine the products on-site. How can you know for sure that you'll get what you like? From what he told me, online orders don't even make up the bulk of his business. You can take my words for what it's worth to you. Seeing how disappointed and frustrated some people are, I would rather just go to HK and get things done there.
Well, I think the standards should be the same if the price is the same (and actually, there should be an online discount since no measurement/consultation is required, and I presume Ricky's time is more precious than that of the shirt makers). If the fit is not right, I would blame myself unless the shirt is clearly not made according to the measurements provided.
For everything else, things like wrong collars, wrong fabrics and overall reliability, I'd blame Jantzen. Would you accept the wrong collar on an in-store order? Surely not. Yet, these things seem to happen for online orders even though there is no room for misunderstandings as everything is done in writing.
I'm not trying to put Jantzen down or anything, I just don't think that coming in person is an option for most people here, and recommending this in this thread just reinforces the old 'they always screw you on the take-out' mentality.