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Cad and the Dandy Alterations Issues

post #1 of 3
Thread Starter 

I've posted this already as a reply to a thread of Cad and the Dandy reviews, but wanted to share my experience/warning for the members more generally.  I took a suit to be altered by them earlier this month and wanted to share my very poor experience.  I have never had a suit cut by them so I can't say whether this reflects their quality in that arena, but for alterations I would certainly avoid them.

 

I am starting my first job as a trainee solicitor in a couple of weeks so am trying to assemble a reasonable business wardrobe on a shoestring budget.  Following advice from others on this forum and elsewhere I decided to do this by buying a few relatively cheap suits and having them well tailored by experts.  After carrying out some research on London alterations tailors, Cad and the Dandy seemed to be among the best places to use.  I was also attracted as I thought that if I was impressed with their work on one suit then I could bring my other three for them to alter, and then graduate to their MTM/bespoke offerings in a year or two.

 

On the initial fitting I arrived and asked the person who was carrying out the fitting for his advice, telling him that I would have whatever alterations he suggested.  He did pin the trousers fairly well but when it came to the jacket just told me that it fit perfectly other than sleeve length.  This may have been true and the jacket did fit well but bearing in mind that it was a fairly cheap Ted Baker OTR suit I was surprised to hear a Savile Row tailor tell me that it fit perfectly.  This reflected a general feeling that the staff were not really interested in my business because it was not bringing in any real money.  Although they did everything well I left with the general impression of disinterest because it was a cheap suit and I was only having alterations.

 

I was asked to pay up front which I know is their policy and I was fine with; the cost was £120 for leg shortening and tapering, brace buttons adding and jacket sleeve length shortening from the cuff.  Given that this is, I think, fairly expensive, I was expecting good quality service and work.

 

I was told that the work would take up to two weeks which was longer than I expected but was not problem, and was told that they would phone me when the alterations were complete so that I could book an appointment to pick them up.  After two weeks hearing nothing, I phoned the store and was told that they had been finished earlier in the week.  I booked an appointment to pick them up the following morning at 9am, and arrived to find the shop closed.  At about 9.05 I knocked and was let in by one of the staff who turned to me with a blank face and asked 'why are you here?'.  When I told them that I was coming to pick up the suit, I had perhaps expected a further fitting to check that the alterations were as expected, especially given that when I arrived there were no other customers.  However I was simply given the suit in the bag and shown to the door, which again left me with a feeling of disinterest.  This may have been my overly-high expectations, but again it didn't really reflect what I had expected from a Savile Row tailor.

 

When I got home and tried the suit on, the brace buttons had not actually been sewn in at all.  I am no expert, but the rest of the work seemed fairly poor quality as well.  The tapering of the legs means that the trousers now pull slightly at the thigh where the stitching seems to be uneven.  The rest of the work was fine (although I'm not sure how wrong one could go with taking up trousers and sleeves), but with very rough stitching which I could have done neater at home myself.  When I phoned to complain about the lack of brace buttons, I was told that I should bring the suit in and they would be added while I waited, but as I had wanted the suit to take on holiday I didn't have the time to do so.  I asked for a refund instead, but was only refunded £10.00 of the £30.00 I had paid for the buttons to be sewn in.  For that price I had wondered whether they might remove the belt loops as well, but they didn't do this or even sew the buttons in at all.

 

I will be calling to demand the other £20 and complain about the general quality of the work, but I just wanted to share my experience at this stage.  As I have said, I have no experience of the quality of their actual tailoring which may be very good, but I would avoid them like the plague for alterations!

post #2 of 3
Hi JFcooper,

This is certainly not the level of service to be expected from us.

Please once back and available to come in please can you contact me directly so that I can take care of this personally.

Kind regards

James Sleater

james@cadandthedandy.co.uk
07595024724
post #3 of 3
Well, not my experience of the Row, but the response is.

Sure they'll be a happy ending.
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