Ongoing Bespoke Projects

classicalthunde said:

Question for the crowd - how would you approach the following thinly veiled hypothetical scenario:

You’ve ordered a couple of bespoke jackets from a tailor at a trunk show. They had proper fittings and you were happy with the results.

You order next time around, provide your own fabric for the commission, ask for the same basic thing with regard to style details and a) it’s done straight to finish (no based/forward fitting, just 1 round of post completion adjustments) without any communication on that change, and b) the lapels are significantly bigger (from 4” to 4.5”) than you’re prior order.

Also important to note, there’s no proper full length mirror at the trunk show just a bathroom sink mirror and mirror on the floor for lower leg/break-line) so you don’t get a full sense of these changes and don’t register these concerns at thr minor fitting and don’t actually realize it until you receive it.

You receive the items and you’re not happy with the result, and potentially considering walking away from future orders.

Do you:
A) say nothing, take your lumps and walk away
B) say something, but still walk away
C) ask them what they can do to make it right
D) ask for a full do over

Fully realizing most people take a swing and a miss on their sartorial journey…curious how the people here would handle the next steps.

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bdavro23 said:

I'm not sure it's reasonable to expect them to address issues that they arent aware of. If you dont give them the opportunity to address your concerns, I'm not sure its a fair stance to be upset with them. You can obviously move on, but the most consistent marker of a good business I have found is their commitment to resolving issues when things go wrong.

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