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Brooks Brothers Return/Exchange Policy

post #1 of 27
Thread Starter 
I recently purchased two Brooksease suits with size 44 jackets. I've been lifting a lot recently (bulking phase) and anticipate being at a 46 when I have interviews in 1 1/2 months. The 34 trousers are fine, I'm watching my diet carefully.

The problem is that I've had the jackets altered (sleeves shortened, quite a bit of waist suppression). I've heard about BB's excellent return policy, but was wondering if they might let me exchange the two jackets for 46's. I do still have the receipts, and it was a recent purchase (made during the June sale). Has anyone been successful with a similar exchange at BB in the past? Thank you!
post #2 of 27
I think that once you've had them altered you're pretty much done. But hey, it doesn't hurt to ask.
post #3 of 27
I've had excellent experiences with returns at Brooks, but asking them to take something back just because it no longer fits -- especially after you had it altered -- seems a bit much.
post #4 of 27
Quote:
Originally Posted by DocHolliday View Post
I've had excellent experiences with returns at Brooks, but asking them to take something back just because it no longer fits -- especially after you had it altered -- seems a bit much.

yeah, i agree. especially since the "mistake" was on your part - your workout regimen is the reason why they don't fit.
post #5 of 27
They might, but I'm not sure that's the most moral thing to do.
post #6 of 27
Thread Starter 
Well I'm going to have to give it a shot regardless-I won't mention that it's been altered unless they ask. We'll see how it plays out.
post #7 of 27
Quote:
Originally Posted by fashionnoob View Post
Well I'm going to have to give it a shot regardless-I won't mention that it's been altered unless they ask.

Weak. At least be honest with them.
post #8 of 27
Quote:
Originally Posted by zjpj83 View Post
They might, but I'm not sure that's the most moral thing to do.
Never let morality come into play when doing business with huge clothing corporations. They sure don't!
post #9 of 27
Quote:
Originally Posted by offline100 View Post
Never let morality come into play when doing business with huge clothing corporations. They sure don't!

No such thing as personal integrity, eh?
post #10 of 27
Quote:
Originally Posted by DocHolliday View Post
No such thing as personal integrity, eh?
When I was a student and had no idea of the proper fit of a suit, a BB salesman sold me an extraordinarily mal-fitting suit and another odd jacket, totalling over $1000. The "moral" thing to do in this situation would have been to tell me to go elsewhere, but obviously that salesman wanted to make a sale. I have other examples, but the BB one just seemed most relevant here. As such, I define personal integrity as not letting myself get ripped off. I wish I lived in a world where salesmen in big stores had the integrity to give objectively helpful advice. But since the world's not really like that, I'm not going to handicap myself by playing by different rules than they do.
post #11 of 27
Thread Starter 
Quote:
Originally Posted by DocHolliday View Post
Weak. At least be honest with them.

If asked whether or not the jacket has been altered, I will say that it has. That is honesty. I'm not going to simply volunteer that info-I'd might as well not even make the effort to exchange them if I were going to do that.
post #12 of 27
Quote:
Originally Posted by offline100 View Post
When I was a student and had no idea of the proper fit of a suit, a BB salesman sold me an extraordinarily mal-fitting suit and another odd jacket, totalling over $1000. The "moral" thing to do in this situation would have been to tell me to go elsewhere, but obviously that salesman wanted to make a sale.

I have other examples, but the BB one just seemed most relevant here.

As such, I define personal integrity as not letting myself get ripped off. I wish I lived in a world where salesmen in big stores had the integrity to give objectively helpful advice. But since the world's not really like that, I'm not going to handicap myself by playing by different rules than they do.

Not to go all preacher man on you, but people do bad things every day. I don't think we win by becoming like them.
post #13 of 27
Quote:
Originally Posted by offline100 View Post
Never let morality come into play when doing business with huge clothing corporations. They sure don't!

I wholeheartedly disagree... unless its an evsicerated Kiton you are returning on the grounds of false advertising regarding handstitching.
post #14 of 27
Quote:
Originally Posted by fashionnoob View Post
If asked whether or not the jacket has been altered, I will say that it has. That is honesty. I'm not going to simply volunteer that info-I'd might as well not even make the effort to exchange them if I were going to do that.

Better silent deception than spoken? Doesn't make much difference in my book. You bought it, you altered it, you wore it, you keep it. Or at least have the gumption to admit what you're doing.
post #15 of 27
Quote:
Originally Posted by DocHolliday View Post
Not to go all preacher man on you, but people do bad things every day. I don't think we win by becoming like them.
Totally a good point. I personally live by that rule with regard to social relations, family, etc. but feel I have to suspend it from time to time in purely material matters like money transactions, in order not to be exploited.
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