Well in general, I tend to see a lot of "customers suck" threads, and while I can see how working sales can be frustrating at times, I tend to roll my eyes when I see them. I've never been to Louis, and I'm sure the staff there is likely far superior to that of your average high end department store/boutique. I'm also responding to that post alone, since I've never met John, though he does seem reasonable in his other comments. That said, I don't care much for shopping at department stores, and I almost never go to boutiques because I'd prefer not to deal with salespeople. Like you, I just want to look around alone, pick up what I need, and get out. Of course, like you, I also have a pretty strict general policy against paying retail, if only because it's so easy to wait and pick something up on sale, the web, or a discount store. Most of the time when I go into a high-end store/boutique during the normal season, I just want to look and be left alone. Of course, what I usually get is salespeople hovering around me and acting like I've wasted their time horribly by just browsing around unassisted and then leaving. When I have ask for help every so often, I find I get treated like I'm a clueless kid who has no business shopping at nice places. Honestly, I feel most comfortable in the crowd at sales, when the salesmen are busy with other customers and I don't have some evil eye on me hinting that I'm persona non grata. Now this doesn't happen all the time, but it does happen enough that I pretty much avoid boutiques and the more service oriented sections (i.e. suits, shoes) of high end department stores. I've also heard enough good things about LB from the board to think they're above this. Still, every time I see a hint of disdain for customers, even when a lot of it is justified, it tends to annoy me.