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Exchanging Louis Vuitton shoes that have been worn outside once for 1 hour

post #1 of 10
Thread Starter 

Hi all,

 

I signed up to ask about this and would appreciate any answers.

 

Yesterday I bought myself a couple of items from Louis Vuitton, including a very nice pair of leather shoes. In the store they fit snugly and caused no pain. I went out today in them for an hour and they became progressively more painful to walk in. The length is perfect, the sole of my feet matches up with the sole of the shoe but it's become apparent that the arching bit of around the top of the shoe is pressing too tightly on my foot.

 

I would therefore hope to exchange the shoes for the same pair but one size bigger. I bought them yesterday from a LV store. However, they have been worn outside and whilst the top and inside of the shoes are in pristine condition (and the box etc of course), there is very minor wear signs on the sole of the shoe that are apparent on close observation. Basically from 1 hour's walking on concrete.

 

Would I stand any chance of being able to exchange these? I have bought two similarly expensive items from LV in the past (handbag and sunglasses) so I don't make a habit of this. Also I'm not after a refund just an exchange. But sadly I appreciate that the shoes have been worn.

 

My only other option is to pay to have the shoes stretched by a professional.

 

Interested to hear your thoughts? I am contacting them tomorrow morning.

post #2 of 10
Once shoes have been worn outside they cannot be returned. That is why you should try them on carpet first if there are any doubts about fit. That said, if they fit reasonably well when you tried them on, and if they are leather, it should be fairly easy to have them stretched by a cobbler. You'll probably gain a half size.
post #3 of 10

I'm pretty sure that you won't be able to return them. Otherwise, I agree with EBugatti: If the shoes are made of leather, take them to a cobbler and get them stretched.

post #4 of 10
Go back the store as soon as you can......explain what happened and see what they say. If you wait too long they might not honor your request......you never know what you can get just by asking.

Please let us know the outcome......good luck!
post #5 of 10

This may be a silly question, but if they're lace ups... were the laces too tight?

post #6 of 10
Thread Starter 

They are loafer shoes.

 

Thank you everyone :)

post #7 of 10

  Quote:

Originally Posted by iamaman View Post
 

They are loafer shoes.

 

Thank you everyone :)

 

You're welcome! :) 

post #8 of 10
LV Shoes will split and crack after several wear. No point stretching them when the majority are made of cheap shiny plastic. Return them for a full refund and run a mile.
post #9 of 10
Loafers, even worse.
post #10 of 10
I would go back, explain the fit issue and hope for the best. You have nothing to loose and everything to gain.
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