How Good is BB's So-called "Unconditional Guarantee"? - Page 3

CYstyle: what's the official BB return policy? What I'm wondering is whether it is anything like LL Bean's famously generous lifetime return policy, or whether I'd be shamed out of the store.

+100

My experience is that it is pretty bombproof - I got sized wrong in a pair of Peals (told they would stretch - they didn't) at one store and swung by 346 when I was in NYC and explained what happened; they swapped them out with an apology for the poor service the first time around.

What does one do if one were to purchase a pair of shoes at Nordstroms, only to find them too uncomfortable after a few hours wear? Nordstroms has a return policy much like BB, where one can return anything one wants at any time, for any reason.

I think in this scenario you can take it back to Nordstrom. They'll send it to Nordstrom Rack for a discount. I had a pair of Park Avenues that I bought at full price with full markup because I was in a hurry, and the salesperson sized me wrong. I brought it back after a month (only worn twice) with no receipt, and they took care of me. In that scenario I didn't feel bad since they made good money off me and I didn't trash the shoes, plus it was partly their salesperson's fault. I was joking in my last post about asking for BBBF, by the way.

Returned some shirts that I was measured incorrectly because it was assumed they would shrink in the collar, whereas the non irons did not shrink the usual settling amount in the collar. Also, some MTM shirts that were not made as specified. BB was good on the returns without any quibbling. Good customer service.

You make it sound as if he abused it.


-100 IF when he purchased the coat he was given the impression it would last longer than it did.

That's the key issue here. Is it unreasonable to expect a BB peacoat to last this long? Do they state or imply it will hold up better than this? If so, he can walk in with his head held high.

It lasted 10 years....and now he wants to return it. The key issue is common sense.......or maybe not so common.....

Regards.

I wouldn't promise 10+ years on any garment, especially with so many factors that come into play, and also it sounds like most of it is just wear and tear, not any defect of sorts.

For me any fit related issues, I would see no problem exchanging or refunding as it is an error on the fitter/salesperson. Similarly for alteration problems, defects etc.

Where would you even find a sku for a 10 year old garment?

I mean unless the salesperson promised that the jacket was bullet proof treated with some super chemicals that will make the jacket invulnerable, whether it be a knife puncture, acid bath, dragged in the treads of a tank, and would look brand new lifetimes from now. but i guess if someone believed that, then returning a jacket is the least of their worries

Uh huh.

Obviously, from the post alone, I would be inclined to believe the same, but I'm not this guy, and I have no idea what the salesperson said. That's why I specified.

If someone goes in with exploitation in mind, I have no sympathy, but one the fence, and literally sold on some kind of LL Bean/Land's End promise of endurance, it's not that unreasonable to feel some entitlement.

Umm return a 3 yr old shirt for fraying collar and cuffs? isn't that just normal wear and tear? I would have a hard time returning items for that.

I had a MTO suit made (not MTM), and after BB altered to fit, I wore it a few times. Then I decided that I'd like the pants slimmed down a bit, so I took it back. I expected to pay something for the alteration, but there was no charge.

I have no idea how many times I can go back and have them alter for free, but so far so good.

This was at the Riverside Square location in NJ BTW.

anyone have any experience with BB destroying a suit during alteration? i just had a black fleece suit taken in in the waist, and the genius tailor only took in the waist on one side. so now the vent is open on that side. if they take in the other side to match the jacket will be too tight. i'm hoping they make me whole on this deal that they botched.

Tailors there are morons. I take anything I buy there elsewhere for the tailoring.

agreed. however, ...

a) they make alterations for free
b) they send out the black fleece stuff to a store that carries black fleece to make sure the alterations are done properly (or so i'm told)
c) i would assume with their guarantee, they will make right if they f-up the work