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Louis Vuitton After-sales services

post #1 of 10
Thread Starter 
I have an old briefcase in Epi that is in need of some cleaning. Does Louis Vuitton offer any service of this sort? Have any of you tried?
post #2 of 10
Go back to the shop and ask...
Their customer service is very good...
post #3 of 10
Thread Starter 
I'll ask tomorrow. What I mean is, had anyone here tried. In case they charge an exorbant amount of moolah, I want to know if they do a good job.
post #4 of 10
Is it a problem with the leather itself or the structure?
They will do the job but it will cost you an arm and a leg.....
post #5 of 10
Quote:
Originally Posted by Naturlaut II View Post
What I mean is, had anyone here tried. In case they charge an exorbant amount of moolah, I want to know if they do a good job.

Yes, yes and yes.
post #6 of 10
I tried it yesterday at the South Coast Plaza LV store in Bloomingdales. I have a LV wallet that I brought about 8 years ago. I left the wallet in the original box and when I finally opened the box last week, I found the leather in the wallet has deteriorated. I took the wallet to the store and was told that I have to pay $100 for LV to fix it. Needless to say, I wasn't very happy with that response.
post #7 of 10
I have an Epi Keepall and they suggest you use a damp cloth to clean the skin.
post #8 of 10
Unlike their latest products Vuittons customer service still is very good. We had all sorts of bits and pieces replaced on items and they were always very helpful and efficient - though the service might be costly.
post #9 of 10
I had excellent experience with their service department. I have a couple of key ring hoder things, and the zipper fell off. I took it upstairs and they replaced the zipper free of charge.
post #10 of 10
In Australia, at any rate, if you have the receipt or they know you, yes after service cleaning/monogramming, etc will be free. Should be same rest of the world I would've thought.
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