I sent them back at my own expense, and they are refusing to refund, saying that the issue was accidental damage. I have over half a dozen pairs of Butteros...
Going to issue a chargeback for the first time in forever.
Can I ask what happened? They tried to refuse a return on the damaged and untagged merchandise they sent me
I was buying a pair of pants from them for the first time. I called them as I was unsure of my sizing and they recommended order 2 different sizes, which I did. I ordered them through their website and nowhere on the product page did it sale it was a sale item. Only after I returned the items did they tell me that they were considered sale and they would only issue me a store credit!! Why in the world would I buy two sizes of the same pant if I had any inkling that I could not return them. Only when you want to the "sale section" of their site did it get noted there but nothing on either the fit page or the item itself did it denote a sale item. They were absolutely horrible to deal with throughout the process and would never give them another dime