So I just received my 18Montrose order (ordered on 28 Jan).
- I got 3 out of the 5 items I ordered. They charged my PayPal on shipment, so I had an idea I wouldn't be getting the full order (they only charged for the 3 items).
- Order was packed well.
- Got charged VAT (I'm in Hong Kong). No replies from them re: VAT refund.
The on-sale pricing was excellent and I was happy with what I got - I wasn't in a rush to get them. They seem like a place that is almost entirely focused on their B&M operation and deal with online orders in their spare time - the items I got all had pen markdowns of pricing on them, so it's likely from their floor stock.
I would order if I saw good on-sale pricing again and wasn't in a rush to get whatever I was ordering, but I wouldn't order from them at full price - definitely isn't a Mr Porter-type slick operation.
For whatever reason, they are pretty active on social media, answers phone calls, but never answers emails... Reviews of their in-store experience seems to be good from what I can see.