Unfortunately, I have not had much luck with their CS. I rarely, if ever, get a response. They would rectify their errors, but not after multiple emails. I know I should just call them but my work rarely permits me the opportunity to call during their opening hours.
They do have some interesting stuff.
I placed an order during the post Holiday sale. It was pretty sizable, but Pendleton blankets and such. Instead I got shirt made for Unionmade in a XXL. So I emailed them, or called, can't remember, and they emailed me a UPS label to mail it back to them. The catch is that I never got my package or a credit back to card. So I emailed about two months later, a nice email, and explained what happened and asked for a credit. I got a reply in less than 24 hours saying they'd refunded me along with a code that gives me 20% a full price purchase. I'll be using that on a few pair of Aldens one of these days.