Originally Posted by Totakeke
Just an update on these bunch of jokers. I called them myself to try to verify what is going on on Tuesday, they said they'll check on it and call me back on Wednesday, which they never did. And then I called back on Thursday, "Amantha" said her manager "Jerome" was away for the day and unfortunately can't give me any details on what is going on and "promised" to give me a response (I asked for an email) before today and of course nothing happened again. I wrote emails to the original person "Brittany" that sent me those emails and I don't get a response either for a few days either.
Now I'm calling back again and no one is picking up my calls.
They still haven't refunded me my money either.
They refunded my money now, which makes me lose 20usd in the process along with many emails and phone call charges, and still they haven't resolved my issue. The manager is absolutely trash. He has problems calling my phone (after he tried sooo many times), and I only get his email replies when I ask him wtf is going on (everytime else it disappears into my spam folder or something [bullshit]). And only today he says he's going to check the store if they still have stock after 2 weeks ago saying that he would send me a replacement.
I wish I could be civil, but this guy is obviously just fucking with me. Anyone has any idea to escalate this up further the chain at farfetch? Their website doesn't have much contact information.