I asked them about shipping to the US and they said orders under $200 wouldn't get hit with customs. Not sure if that's fact, but I had two orders of about $160 each and so far I haven't gotten hit with any fees.
Their inventory system doesn't seem to be the best, but the customer service seems good
I purchased something from them recently, about 2 months ago, and had no issues with customs. They also deducted VAT from my order when I put it in the comment section pretty much immediately after ordering.
They did end up mixing up my order (contents inside belonged to someone else) but they were very prompt about resolving the issue and organizeda swap. I know that they also read these forums, so they take feedback and criticism very importantly, so I just wanted to say overall it seems like they're doing a good job.