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Official Sales Alert thread - Page 1714

post #25696 of 35827
Thread Starter 
Quote:
Originally Posted by patepossu View Post

You should notice that advices given by Federal Trade Commission do not apply around the globe. If you really want to go the 'asshat route' and demand something like a return envelope (meaning they would have to pay 3xshipping for a non-fulfilled purchase) the whole case will most likely end up real pain in the ass both for you and the shop you bought it. Just send it back with your bank details/paypal and you'll be better of.

For anything shipped to a US address, the FTC standards apply. Yes, it sucks for the seller, but there is no reason that the buyer should have to bear any expenses or inconvenience because of the incompetence of the seller. You make a mistake, and you eat the cost. It's a pretty easy to understand concept. That said, if the buyer's demands are unreasonable, the seller is unlikely to sell anything additional to you. They can get their merchandise back, refund your money, and then tell you that you are no longer welcome as a customer, ever again.

The best case scenario would be for the seller to arrange for UPS pickup, and immediately send out the new, right, merchandise.
post #25697 of 35827
Thread Starter 
Please don't call out my hall monitors, btw. If he is flagging your posts needlessly, you can complain to me.

And fwiw, I agree with him, at least in part. I think that you should return the items. However, I would definitely not do it at my own expense, and definitely not without either an immediate refund or an immediate exchange that takes place before you ship out.
post #25698 of 35827
Sorry Fok, I'll be nice. I usually end up holding my tongue. I'm familiar with the FTC regulations he was quoting because I went through a similar struggle of my own recently. Dell sent me some computers that I didn't order (not even the wrong thing, straight up didn't order). Just got "done" fighting with them and ended up rolling over on the issue because they were threatening collections and it wasn't worth a legal battle or lasting damage to my credit. Even though I was legally in the right and they scammed me essentially, the fight just isn't always worth it.
post #25699 of 35827
Quote:
Originally Posted by YOLO EMSHI View Post

fuck why does LN-CC have to gradually mark down their items? The shoes I bought were then marked down another 100 pounds a couple of hours after i checked out

Something is suspect about LN-CC. I was watching those AnnD kicks and all of a sudden they were out of stock. They did had a FSR and no price reduction. 

post #25700 of 35827
Quote:
Originally Posted by LA Guy View Post

For anything shipped to a US address, the FTC standards apply.

I stand corrected. I'm quite sure that in European context the regulations of country of origin are applied in international retail business.

Quote:
Originally Posted by LA Guy View Post

Yes, it sucks for the seller, but there is no reason that the buyer should have to bear any expenses or inconvenience because of the incompetence of the seller. You make a mistake, and you eat the cost. It's a pretty easy to understand concept.

Agree, but in most cases it's just better not to make too big of a number and just file cases like this under "mistakes happen" and get over with it. I don't think returning the wrong item and waiting for a refund can be considered as unbearable inconvenience, more like a standard procedure. Only a few shops can or are willing to offer such excellent service as mrporter.
Edited by patepossu - 1/17/13 at 7:05pm
post #25701 of 35827
Quote:
Originally Posted by LA Guy View Post

Please don't call out my hall monitors, btw. If he is flagging your posts needlessly, you can complain to me.

And fwiw, I agree with him, at least in part. I think that you should return the items. However, I would definitely not do it at my own expense, and definitely not without either an immediate refund or an immediate exchange that takes place before you ship out.

Many thanks, LA GUY for the additional information.

 

Just so it's clear, as I posted earlier, I'm happy to send the items back, as I expressed in an earlier post.

 

And, while I do not wish to upset an Admin, I was hardly "calling out" a hall monitor. Repeatedly calling someone a "moron" is, sorta by definition, jerk behavior. 

 

I was simply qualifying it as such... ;-)

post #25702 of 35827
Jesus Christ whatever happened to just doing the right thing and returning something that doesn't belong to you?
post #25703 of 35827
Quote:
Originally Posted by YOLO EMSHI View Post

wow really? I never bought anything from that collab but the photos looked pretty good. lol you didn't buy them to have to find this out did you? I remember them being expensive as fuck

Thankfully no, I saw them in store at J+O, studied them for a few minutes, walked away very saddened and confused.
Quote:
Originally Posted by YOLO EMSHI View Post

fuck why does LN-CC have to gradually mark down their items? The shoes I bought were then marked down another 100 pounds a couple of hours after i checked out

Ask for price adjustment asap.

Quote:
Originally Posted by shadesofbeige View Post

Sorry to derail the thread, but do you happen to know if this pair had those same issues? I'm considering buying them. 

Yes, those are the same, there were lace ups, those short boots and some taller boots in the collar all in black and that brown.
Edited by canstyleace - 1/17/13 at 5:04pm
post #25704 of 35827
Agree - just do the right thing. Karma's a bitch.
post #25705 of 35827
I would send it back, but having to a) wait to be reimbursed for the return shipping and b) deal with sending an international package would permanently sour me on the retailer.
post #25706 of 35827
Yeah that's the thing, I know what I have to do its just a little annoying. And I know that for dot-mi, it was just an honest mistake but they probably can't do anything in the form of compensation except getting the correct item to me ASAP (although that may be 2-3 weeks in this case). I would expect more from somewhere like mporter, but a small boutique like dot-mi probably can't afford much more than an apology.

It was depressing though when I opened up my package to see a horribly ugly sweater inside instead of my sns melange fisherman lol.
post #25707 of 35827

This thread is starting to suck. Roden Gray is dropping prices, and common projects are discounted more. use getgray for an extra 10%.
 

post #25708 of 35827
Thread Starter 
Quote:
Originally Posted by ipractice View Post

Yeah that's the thing, I know what I have to do its just a little annoying. And I know that for dot-mi, it was just an honest mistake but they probably can't do anything in the form of compensation except getting the correct item to me ASAP (although that may be 2-3 weeks in this case). I would expect more from somewhere like mporter, but a small boutique like dot-mi probably can't afford much more than an apology.

It was depressing though when I opened up my package to see a horribly ugly sweater inside instead of my sns melange fisherman lol.

Honestly, in terms of negative publicity vs. positive publicity, it's completely worth it to eat a hundred bucks of shipping, especially in the day of the internet. And you can get a package from Italy in under a week, easily, and not even using the most expensive options. Fedex International Economy will easily do it. I am wearing a Barena sweater/jacket I got from Farfetch that I ordered last Tuesday. It got here this Tuesday.
post #25709 of 35827

unionmade cancelled my order for a pair of green Unis gio's. i ordered within an hour of the sale launch. how could their stock already be wrong?! oh well. mf'ers. 

post #25710 of 35827
It's probably because they sold it in store before your order made it to the shipping step.
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