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Official Sales Alert thread - Page 1713

post #25681 of 36747
Same thing just happened to me with dot-mi when I ordered an sns piece. All the labels on the outside were correct, but the contents inside belonged to someone else.

They want me to ship the item back to Italy, wait for the person who recieved my item to ship it back, and once they've recieved both returned items they will ship the correct items. Feel like this could take weeks, but I don't really have any options in this situation.
post #25682 of 36747

I really don't think you're obliged to send it back. Ask them to send you a pre-paid shipping envelope. And cancel your order with your credit card company if you suspect they're gonna give you trouble.

post #25683 of 36747
Quote:
Originally Posted by doinitok View Post

I really don't think you're obliged to send it back.

Have fun with that. I already told you what to do.
post #25684 of 36747
Quote:
Originally Posted by doinitok View Post

I really don't think you're obliged to send it back. Ask them to send you a pre-paid shipping envelope. And cancel your order with your credit card company if you suspect they're gonna give you trouble.

You are obligated to send it back, especially if you get the charge disputed. If the shop doesn't offer to pay/reimburse return shipping, then you should be rightfully angry and have a legit claim. It sucks they made the mistake, but they're owning up to it... stop trying to take advantage of the situation. If you can't wait so long for the right merchandise to get to you, you should always be able to cancel the order and get a refund including all shipping costs (after having returned the wrong merchandise).
post #25685 of 36747
Funny, Unionmade sent me the wrong color SNS sweater, but I like the one they sent, so I am keeping it.
post #25686 of 36747
Quote:
Originally Posted by VLSI View Post


Have fun with that. I already told you what to do.

I ignored hall monitors before (in high school) and it never really worked against me.

post #25687 of 36747
Quote:
Originally Posted by Feji View Post


You are obligated to send it back... It sucks they made the mistake, but they're owning up to it... stop trying to take advantage of the situation. 

According to what? The FTC disagrees with you.

 

But legalities aside, I am more than happy to do the honest thing and send it back. So long as they send me a pre-paid envelope. USPS can't track/delivery confirm international mail. And I live in a rural area, so I'm not driving 30 mins+ to ship it UPS/FED EX.

post #25688 of 36747
Quote:
Originally Posted by doinitok View Post

According to what? The FTC disagrees with you.

But legalities aside, I am more than happy to do the honest thing and send it back. So long as they send me a pre-paid envelope. USPS can't track/delivery confirm international mail. And I live in a rural area, so I'm not driving 30 mins+ to ship it UPS/FED EX.

No, they don't. You're a moron.

USPS can track international packages. Also, you're a moron.
post #25689 of 36747
Quote:
Originally Posted by canstyleace View Post


Say what?
You must not be talking about the latest one (I believe it was FW10) because the leather used in that collab shoe was some serious plasticky piece of shait,,,,, I've seen better leather on the made in portugal/romania offerings @Aldo.....

 

 

 

Sorry to derail the thread, but do you happen to know if this pair had those same issues? I'm considering buying them. 

 

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post #25690 of 36747
Thread Starter 
Quote:
Originally Posted by doinitok View Post

According to the Federal Trade Commission, I'm not obliged to return it:

"If you receive merchandise you didn’t order, 

federal law says you can consider it a gift. You 
can’t be forced to pay for the item or return it."
 
from....
http://www.ftc.gov/bcp/edu/pubs/consumer/general/gen06.pdf
 
VLSI, do you have a source that says otherwise?
 
And surely I'm not obliged to return it on my own dime, simply because they promise to pay me back. 

The above is meant to protect consumers against the "negative option."

Because this was an honest error, you do have limited legal obligation. However, they are in the wrong, and they must shoulder all responsibility and expenses. You also get to dictate the terms, but they have to be reasonable:

Here, read this: http://www.consumer.ftc.gov/articles/0181-unordered-merchandise
Quote:
Q. What should I do if the unordered merchandise I received was the result of an honest shipping error?
A. Write the seller and offer to return the merchandise, provided the seller pays for postage and handling. Give the seller a specific and reasonable amount of time (say 30 days) to pick up the merchandise or arrange to have it returned at no expense to you. Tell the seller that you reserve the right to keep the merchandise or dispose of it after the specified time has passed.

Of course, the merchant is a moron. Clearly, the right thing for them to do is to ship you out the new merchandise using expedited shipping, and also send a return envelope. In many cases, the better retailers (like Mr. Porter) will actually issue you an additional credit for your inconvenience. After all, you paid for goods with a reasonable expectation that it will arrive in X amount of time. Mr. Porter and all really seasoned web stores know that if they make a mistake, the best policy is to eat it. I bought a Jeanshop briefcase from them. and they fucked up the shipping. Then I ordered something else, and they fucked it up even more. So, they sent both via UPS next day shipping (about a $100 expense, with the weight of the goods and size of the box) and then credited me an additional $100 for my inconvenience. Yes, their selection can be pretty dull, and their styling, even more so, but they know their customer service.
post #25691 of 36747

Thank you, LA GUY.

 

Now that's the sort of wisdom I expect from the Style Forum big wigs!

 

Seriously, much appreciated.

 

And, BTW, you got some low-level hall monitor running around here kind of acting like a jerk.

 

Cheers.

post #25692 of 36747
Quote:
Originally Posted by doinitok View Post

Thank you, LA GUY.

 

Now that's the sort of wisdom I expect from the Style Forum big wigs!

 

Seriously, much appreciated.

 

And, BTW, you got some low-level hall monitor running around here kind of acting like a jerk.

 

Cheers.

Idk about being a jerk... He was right though, since they said they would reimburse you, you should send it back...

post #25693 of 36747
You should notice that advices given by Federal Trade Commission do not apply around the globe. If you really want to go the 'asshat route' and demand something like a return envelope (meaning they would have to pay 3xshipping for a non-fulfilled purchase) the whole case will most likely end up real pain in the ass both for you and the shop you bought it. Just send it back with your bank details/paypal and you'll be better of.
post #25694 of 36747
I told you what to do in my first post. I knew exactly what FTC statement you were referring to, but it doesn't apply as you thought as spelled out by laguy.
post #25695 of 36747
Thread Starter 
Quote:
Originally Posted by patepossu View Post

You should notice that advices given by Federal Trade Commission do not apply around the globe. If you really want to go the 'asshat route' and demand something like a return envelope (meaning they would have to pay 3xshipping for a non-fulfilled purchase) the whole case will most likely end up real pain in the ass both for you and the shop you bought it. Just send it back with your bank details/paypal and you'll be better of.

For anything shipped to a US address, the FTC standards apply. Yes, it sucks for the seller, but there is no reason that the buyer should have to bear any expenses or inconvenience because of the incompetence of the seller. You make a mistake, and you eat the cost. It's a pretty easy to understand concept. That said, if the buyer's demands are unreasonable, the seller is unlikely to sell anything additional to you. They can get their merchandise back, refund your money, and then tell you that you are no longer welcome as a customer, ever again.

The best case scenario would be for the seller to arrange for UPS pickup, and immediately send out the new, right, merchandise.
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