Originally Posted by VLSI
Hell, I didn't even get a tote bag.
This probably belongs in "nominate best post thread" but I'll just leave it here:
Warning: Spoiler! (Click to show)
- Outright telling someone not to give you their business because you aren't sure if the clothes will fit you is bold, if not poor strategy for a mom and pop type of operation.
- Sizing questions are, unfortunately, part of the territory when you make your living selling clothing. It doesn't matter how readily available the answers to these questions are. New potential customers will (you hope) continue to bubble up. With that will come questions that have probably been answered before. I'm sure it's frustrating, but again, that's stuff pretty much every small clothing retailer deals with. And nice guy or not, Mauro doesn't exactly have a sterling track record with consistent sizing, so he should probably be a little more patient with these types of questions.
- The tote holder program is a fine concept, but Mauro has kind of conditioned his customer base to expect discounts and sales. The levels of discounts is not rocket science, but it does muddy the waters a bit. Don't want people asking inane questions about stacking codes? Don't price your entire inventory in a way that accounts for a discount or steep sales. When you give a small subsection of buyers (e.g. tote holders) a discount concurrent with a discount code for everyone else, you have to anticipate that at least a couple of people are going to wonder if they can stack these discounts. I don't agree with the mentality, but again, that's the double-edged sword of conditioning your customers to expect never to pay retail on your stock.