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Yeah, well, I had the bright idea to return and repurchase some things because the price dropped considerably. I should have taken their automated message of “sorry, we’re not answering the phones right now” when I called about a price adjustment as a sign that it wasn’t a good idea.
I mean, I feel bad for you. But yeah, sending something back to a company in administration and winding down was probably not your wisest decision of all time.
They're in Administration and during this period they're still trading as normal and you should be able to get a refund as long as the goods are returned. You have a tracking number so I don't see getting a refund being a problem. Bear in mind they've laid half their staff off so refunds may take longer to process. The Administrators are be trying to sell the company however I think it is unlikely they will find a buyer so the eventual outcome is the company will be wound up.
This is good advice.
Amazingly, Matches accepted the package and refunded me. @ike_hiking_boots was right. It was a bit of a risk on $1.3K of goods, though.
Nicks Handmade Boots - BuilderPro® - ThurmanNW - $589
The BuilderPro® ThurmanNW is designed for those who demand ruggedness without compromising on comfort.
