Well my next step is going to be reviews on their facebook page and google page. File complaint on business bureau review.
Then I will drive to their horrible Brampton location and not leave until i get my money back.
Or they can just answer, show some respect to customer, deliver my shirts / or refund and all of this goes away.
I'll have a look into this myself first thing.
We're in Mississauga, not Brampton. And I wouldn't call it horrible, it's a warehouse but it serves it's function.