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SPIER & MACKAY - Official Affiliate Thread - Page 381

post #5701 of 6228
Thread Starter 
Quote:
Originally Posted by Xcaa View Post
 

Well my next step is going to be reviews on their facebook page and google page. File complaint on business bureau review. 

 

Then I will drive to their horrible Brampton location and not leave until i get my money back.

 

 

Or they can just answer, show some respect to customer, deliver my shirts / or refund and all of this goes away.

 

I'll have a look into this myself first thing.

 

We're in Mississauga, not Brampton. And I wouldn't call it horrible, it's a warehouse but it serves it's function.

post #5702 of 6228
Hey guys,

I made this account after having similar issues with this company. There may be many success stories, but I made an order, and there was no follow up after months. I am sick of going to voicemail, and not getting a proper response from spiers CS.

I also don't appreciate how all these problems are solved with free stuff, I just want my order on time. It shouldn't have gotten to that point.

Some may think that is good customer service, but it just sounds like a sloppy company.
post #5703 of 6228
Thread Starter 
Quote:
Originally Posted by Kokoya1 View Post

Hey guys,

I made this account after having similar issues with this company. There may be many success stories, but I made an order, and there was no follow up after months. I am sick of going to voicemail, and not getting a proper response from spiers CS.

I also don't appreciate how all these problems are solved with free stuff, I just want my order on time. It shouldn't have gotten to that point.

Some may think that is good customer service, but it just sounds like a sloppy company.

 

What's your order#

post #5704 of 6228
Quote:
Originally Posted by Xcaa View Post

Well my next step is going to be reviews on their facebook page and google page. File complaint on business bureau review. 

Then I will drive to their horrible Brampton location and not leave until i get my money back.


Or they can just answer, show some respect to customer, deliver my shirts / or refund and all of this goes away.

I understand your frustrated, but really. Grow up
post #5705 of 6228
Quote:
Originally Posted by Kokoya1 View Post

Hey guys,

I made this account after having similar issues with this company. There may be many success stories, but I made an order, and there was no follow up after months. I am sick of going to voicemail, and not getting a proper response from spiers CS.

I also don't appreciate how all these problems are solved with free stuff, I just want my order on time. It shouldn't have gotten to that point.

Some may think that is good customer service, but it just sounds like a sloppy company.

Did you call during regular business hours? I've only called in twice to ask for some information regarding a purchase, and received prompt polite service. 

post #5706 of 6228
Quote:
Originally Posted by Kokoya1 View Post


I also don't appreciate how all these problems are solved with free stuff, I just want my order on time. It shouldn't have gotten to that point.

Wait, what? Free stuff? I should complain more.

As an aside, it's interesting to see so many first time posters pop up. Either Rick's service has gone to dogs or we're being trolled. peepwall[1].gif
post #5707 of 6228
I'm sure Rick will have you guys all sorted out - although sometimes not timely, I have always received fair and respectful service. That being said, I think CS needs some improving on and I think this has been acknowledged.
post #5708 of 6228
Quote:
Originally Posted by Ebichuman View Post

^ this is unfortunate but Rick's got a long track of good CS. I have dealt with him for a few years with no issues. I hope this gets resolved expediently.

Me too. 4 years.
post #5709 of 6228
Quote:
Originally Posted by 7_rocket View Post


I understand your frustrated, but really. Grow up

Grow up? really ...

 

Excuse me, I am the one who has been patient. Phone calls and emails placed in the past 4 weeks should have been answered. Until I decided to come here and make a big deal about it, I was completely ignored.

 

So the people who clearly need to grow up is them (spier, and you). I understand that they might be successful and all that. Copy pasting a response for saying that they are late or whatever BS excuse doesn't take ANY time.

 

But hey, I need to grow up, but I am the one with common sense. Clearly not you 7_rocket.

 

And yes first time posters have to come here because AGAIN (some people can't read) we don't get any answer back from email or phone. 

 

 

 

Thank you mister Spier & Mackay, looking forward to our exchange via email or phone.

post #5710 of 6228
Quote:
Originally Posted by Xcaa View Post

Grow up? really ...

Excuse me, I am the one who has been patient. Phone calls and emails placed in the past 4 weeks should have been answered. Until I decided to come here and make a big deal about it, I was completely ignored.

So the people who clearly need to grow up is them (spier, and you). I understand that they might be successful and all that. Copy pasting a response for saying that they are late or whatever BS excuse doesn't take ANY time.

But hey, I need to grow up, but I am the one with common sense. Clearly not you 7_rocket.

And yes first time posters have to come here because AGAIN (some people can't read) we don't get any answer back from email or phone. 



Thank you mister Spier & Mackay, looking forward to our exchange via email or phone.

LOL
post #5711 of 6228
Thread Starter 
Quote:
Originally Posted by Xcaa View Post
 

Grow up? really ...

 

Excuse me, I am the one who has been patient. Phone calls and emails placed in the past 4 weeks should have been answered. Until I decided to come here and make a big deal about it, I was completely ignored.

 

So the people who clearly need to grow up is them (spier, and you). I understand that they might be successful and all that. Copy pasting a response for saying that they are late or whatever BS excuse doesn't take ANY time.

 

But hey, I need to grow up, but I am the one with common sense. Clearly not you 7_rocket.

 

And yes first time posters have to come here because AGAIN (some people can't read) we don't get any answer back from email or phone. 

 

 

 

Thank you mister Spier & Mackay, looking forward to our exchange via email or phone.

 

You are correct in that you should have received some acknowledgement to your emails. There really is no excuse for that. I was not aware of this situation and it will get resolved ASAP. It has been an ongoing challenge and dealing with staff turnover. I've already scheduled a meeting with my team in the morning to address these sort of issues. Thank you for bringing this to my attention.

post #5712 of 6228
I don't blame the customers for being annoyed about their orders. That said, Spier isn't a fly-by-night operation where your order will disappear. Rick's a trustworthy guy who stands by his product.

And here's a selfie with my new Spier shirt:



Need to bring the sleeves up by a quarter inch, but otherwise feels great.
post #5713 of 6228
Hey guys,

Please do not get hostile with new posters (me included), please understand that we are only replying here because it seems to be the most direct way to get in touch with the nessecary people.

Understand that this isn't merely just about customer service, it is also about money and time. A lot of people have enough going on with their lives and don't want to deal with extra problems. And people are paying their hard earned money for a product in a somewhat respectable time frame.

Please come at this at a level head, and live it in our shoes. I'm sure some of you guys have also gone through this situation and are okay with waiting the extra time, or another remake. But it's still frustrating to some to have all this middle limbo time.

Like spier and Mackay said up above, he "wasn't aware of the situation". Ultimately, I believe this is the stemming issue. I know this is a smaller company, so I was just hoping there would be a little more attention to details to the guys that aren't styleforumers.( No offense, styleforum is cool)

Ultimately, this company will continue to go on, but we (the "problem" people), just hope there is a better solution than having to bring it up on a forum thread.
post #5714 of 6228
It's a frustrating situation. But I think the ire was directed at the poster that mocked Spier's Mississauga location.

In general, expressing complaints in a more thoughtful way will get you greater understanding and empathy than if you fly off the handle.
post #5715 of 6228
As always Rick will take care of anyone with an issue. I think we understand, as regulars in the thread, some of the challenges he has faced with the growth in popularity of the brand over the last few years. We are privy to a lot of information Rick shares with us in regards to those types of things that the regular customer would not be. I think it's good to have more people bring to light any issues so those can be addressed. Rick certainly cannot do everything himself but he does manage this thread so bringing things up here, or even PMing Rick directly in some cases, is a positive until the issue of staffing is sorted. I personally have experienced only wonderful customer service via email, phone, and here in the thread but can certainly understand the frustration with waiting on custom items with no updates or replies to emails. I hope the issues with staffing get sorted quickly.



That all being said, I swear Rick, if the new oxfords aren't up tomorrow...
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I will just keep waiting because I'm an addict.
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