Just a note on customer service:
I'm waiting for my second MTM commission, a flannel PoW suit. With the 20% credit offer, I figured I'd pay for my third right now (wool/mohair fresco) and just delay its production until getting the PoW suit and seeing what, if any, adjustments needed to be made. I had no problem with this: the first MTM jacket from them had been so close to spot on that I was confident I'd want the third after seeing the second.
I messaged Rick my request. He declined, saying he'll honor the 20% and that I should pay later, after receiving the 2nd suit.
Very representative of Rick and S&M's customer service in general.
On a side note (since you are not located anywhere near Toronto) - when you order a MTM suit, do you choose a fabric that's used by S&M for their RTW suits? Or you special request a particular fabric via email and they see what they can find in their available swatch books? If I remember correctly, your first suit was commissioned in brown linen. Was it the one S&M offered their RTW suits in?