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SPIER & MACKAY - Official Affiliate Thread - Page 357

post #5341 of 6215
Quote:
Originally Posted by Claghorn View Post

Just a note on customer service:

I'm waiting for my second MTM commission, a flannel PoW suit. With the 20% credit offer, I figured I'd pay for my third right now (wool/mohair fresco) and just delay its production until getting the PoW suit and seeing what, if any, adjustments needed to be made. I had no problem with this: the first MTM jacket from them had been so close to spot on that I was confident I'd want the third after seeing the second.

I messaged Rick my request. He declined, saying he'll honor the 20% and that I should pay later, after receiving the 2nd suit.


Very representative of Rick and S&M's customer service in general. 

 

On a side note (since you are not located anywhere near Toronto) - when you order a MTM suit, do you choose a fabric that's used by S&M for their RTW suits? Or you special request a particular fabric via email and they see what they can find in their available swatch books? If I remember correctly, your first suit was commissioned in brown linen. Was it the one S&M offered their RTW suits in?

post #5342 of 6215
Hey Rick,

Will you make a suit if we provide the fabric? If so, what's the price?
post #5343 of 6215

Just ordered three new shirts: light blue gresham stripe, navy blue gresham stripe, and green tottenham bengal stripe.  All wide spread collars.  I already own the purple tottenham bengal stripe.  All I need now is a burgundy stripe and I'm all set on bengals.  I'd love to see some wider butcher striped shirts.   

 

Something like this, but cotton. (Click to show)
tumblr_nsx3kwkXak1spx5p5o2_540_1024x1024.jpeg?v=1439295734

Any color will do, but royal or light blue would be outstanding.  

post #5344 of 6215
@shawnbc

I bought the brown linen suit RTW (the fit was alright, but I generally wear it open...not that anyone in real life would notice). I then commissioned a camel flannel jacket and they did a stupendous job based just on pictures of the brown suit. Fit pictures are floating around this thread somewhere. They also sent me some swatches, after which I commissioned the gray flannel PoW. They unfortunately couldn't send fresco swatches, but I was familiar enough with the various blue frescos that it wasn't a huge issue.

Anyway, that was my process. It's one I recommend, though only if the base pattern fits you well (this is true for all online MTM).

I think, however, that SM goes a bit beyond modifying a base pattern. From what I understand, they've created my own pattern based on the original pattern. Thus I can do a lot that one normally can't do with MTM (like different lapel shapes and styles).
post #5345 of 6215
I'd like something like this. But the checks being smaller, in OTR. Any plans for something like this?

https://propercloth.com/dress-shirts/red-and-blue-large-gingham-3518.html
post #5346 of 6215
Quote:
Originally Posted by Claghorn View Post

Just a note on customer service:

I'm waiting for my second MTM commission, a flannel PoW suit. With the 20% credit offer, I figured I'd pay for my third right now (wool/mohair fresco) and just delay its production until getting the PoW suit and seeing what, if any, adjustments needed to be made. I had no problem with this: the first MTM jacket from them had been so close to spot on that I was confident I'd want the third after seeing the second.

I messaged Rick my request. He declined, saying he'll honor the 20% and that I should pay later, after receiving the 2nd suit.

 

I've had a similar experience.

I was waiting for a new MTM shirt to come in. There was a limited time discount offer and I was willing to pay at that time to take advantage of the offer (and delay the production).
Rick declined and I paid later after receiving the shirt (and he honored the discount as promised).

post #5347 of 6215
Thread Starter 

Hello Gentlemen,

 

Sorry for the short notice, but we just pulled this together last week. We're going to be having our Grand Opening for our Downtown Toronto shop this Thursday (Sept. 22/16) from 5-9 pm. Yes, yes we know, we've been open for a few months now, but we never had the opportunity to kick it off properly.

 

We'll be having some food, drinks a sneak peak at the new items coming from the JV Zegna factory and small gift bags. All our staff will be attending, so you can meet the team and we are open to answer any questions and engage in some great conversation.

 

If you're interested in attending, please RSVP to events@spierandmackay.com. As it is a private event, we do require you to be added to our guest list prior to the event. You can bring up to two guests.

 

Come for a drink, say Hi, see some fantastic MTM and OTR pieces from our new factory - the quality is spectacular and check out the new shop!

 

Cheers,

Rick

post #5348 of 6215
Congrats guys! Wish I could be there!
post #5349 of 6215
Update: Fault is mine, bank had a hold on card.

Hey Rick,

I'm having an incredibly hard time ordering online (or by any means, really).

Whenever I attempt to place an order I'm greeted by the following:




Just to make sure I'm not crazy, I've done the following:
-Tried Chrome and Firefox
-Tried 3 different credit cards
-Verified my address
-Tried different PCs

At this point I have to assume there is something wrong with your shopping card back-end?

More annoyingly, my cart will time out and wipe after a short while. So whenever I try this again I have to re-create all my MTM shirts (since you can't add pre-saved designed directly to your cart), re-save them, add all my other items, etc.

I tried calling your telephone number a few times during Eastern Time business hours, but was greeted by a friendly auto-response saying nobody was available.

I also tried emailing support, where I did get a friendly response. Unfortunately responses here take 24-48hrs, so troubleshooting this problem is going to take a while...

Is there something I am missing, or anything else I can do? I am desperately trying to seing you money, but it's turning out to be very difficult.

Michael
Edited by mikethewhite - 9/19/16 at 5:07pm
post #5350 of 6215
Thread Starter 
Quote:
Originally Posted by mikethewhite View Post
 

Hey Rick,

 

I'm having an incredibly hard time ordering online (or by any means, really).

 

Whenever I attempt to place an order I'm greeted by the following:

 

 

Just to make sure I'm not crazy, I've done the following:

-Tried Chrome and Firefox

-Tried 3 different credit cards

-Verified my address

-Tried different PCs

 

At this point I have to assume there is something wrong with your shopping card back-end?

 

More annoyingly, my cart will time out and wipe after a short while. So whenever I try this again I have to re-create all my MTM shirts (since you can't add pre-saved designed directly to your cart), re-save them, add all my other items, etc.

 

I tried calling your telephone number a few times during Eastern Time business hours, but was greeted by a friendly auto-response saying nobody was available.

 

I also tried emailing support, where I did get a friendly response. Unfortunately responses here take 24-48hrs, so troubleshooting this problem is going to take a while...

 

Is there something I am missing, or anything else I can do? I am desperately trying to seing you money, but it's turning out to be very difficult.

 

Michael

 

We've been getting orders regularly all day, including MTM shirts. You can PM me your order details and we can create an order manually and send you a payment request via paypal. You can pay that with any major credit card. Currently the site only accepts Visa or Mastercard.

post #5351 of 6215
Quote:
Originally Posted by mikethewhite View Post

Hey Rick,

I'm having an incredibly hard time ordering online (or by any means, really).

Whenever I attempt to place an order I'm greeted by the following:




Just to make sure I'm not crazy, I've done the following:
-Tried Chrome and Firefox
-Tried 3 different credit cards
-Verified my address
-Tried different PCs

At this point I have to assume there is something wrong with your shopping card back-end?

More annoyingly, my cart will time out and wipe after a short while. So whenever I try this again I have to re-create all my MTM shirts (since you can't add pre-saved designed directly to your cart), re-save them, add all my other items, etc.

I tried calling your telephone number a few times during Eastern Time business hours, but was greeted by a friendly auto-response saying nobody was available.

I also tried emailing support, where I did get a friendly response. Unfortunately responses here take 24-48hrs, so troubleshooting this problem is going to take a while...

Is there something I am missing, or anything else I can do? I am desperately trying to seing you money, but it's turning out to be very difficult.

Michael

I had the same issue placing an order over the weekend. It's your credit card placing a fraud hold on your card. Mine was due to buying three suits in the middle of the night from Canada. Apparently it was enough to flag my card and it took three calls to my credit card and a half hour to straighten it out.
post #5352 of 6215

I was thinking earlier today - I would love a long sleeve version of the polos.

 

They're my go to for casual wear outside of the oxfords, and I'd love to be able to wear them into Fall/Winter.

post #5353 of 6215
Quote:
Originally Posted by chiggyv View Post

I was thinking earlier today - I would love a long sleeve version of the polos.


They're my go to for casual wear outside of the oxfords, and I'd love to be able to wear them into Fall/Winter.


THIS
post #5354 of 6215
Quote:
Originally Posted by chiggyv View Post
 

I was thinking earlier today - I would love a long sleeve version of the polos.

 

They're my go to for casual wear outside of the oxfords, and I'd love to be able to wear them into Fall/Winter.

Quote:
Originally Posted by CMAc7 View Post


THIS

 

 

I would totally be down for a few long sleeve polos, add a pocket though? if not I would love to see a few short sleeve polos with a pocket for next year.

post #5355 of 6215
Quote:
Originally Posted by toddl View Post

I had the same issue placing an order over the weekend. It's your credit card placing a fraud hold on your card. Mine was due to buying three suits in the middle of the night from Canada. Apparently it was enough to flag my card and it took three calls to my credit card and a half hour to straighten it out.

This was it, called my bank and they confirmed the hold. Apologies to @spiermackay, problem was my own.
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