Originally Posted by CousinDonuts
OP - not to be a jerk, while the pictures and names don't seem to jive with what may be generally thought to be a spread or a cutaway, it is up to the consumer to understand the product they are buying. Since it appears they make the pictures available on the site, it is your fault for assuming and not checking. There are plenty of websites out there that have a slightly different interpretation of something, many times in a head scratching way. But just because their definition doesn't match yours doesn't mean they are in the wrong. If I owned the business, I would not give you your money back. (but I don't, so good luck)
However, pointing this out is helpful for others who wish to buy in the future.
I take your point, however, the images the customer sees when going through the ordering process are, in my opinion, mislabeled compared to convention.
The picture on the left is representative of the actual shirt, and the picture on the right is what you see when ordering. Perhaps it is just the different angles of the photographs that make the collars look so different to me, but that is all the more reason for customers to be able to rely on conventional product labeling.
If I look at a picture of a blucher that is labeled a balmoral, I still know what I am getting. In this case, it is much more ambiguous for the customer.