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The Allen Edmonds MTO Thread - Page 607

post #9091 of 9368

How is this even an issue? If you don't like the shoes, send them back. That's it.

 

post #9092 of 9368
Quote:
Originally Posted by Dario65 View Post

How is this even an issue? If you don't like the shoes, send them back. That's it.


 

No way dude, someone, like, totally owes him a few pairs of shoes to compensate him for his time and grief.

When Bernie is president, free shell for all!
post #9093 of 9368
Quote:
Originally Posted by BackInTheJox View Post

No way dude, someone, like, totally owes him a few pairs of shoes to compensate him for his time and grief.

When Bernie is president, free shell for all!

Now, now. Don't blame all of us (Uncle Bernie fans) for this one gentleman's opinion!
post #9094 of 9368
How about we change it up with a pair of brown shell cordovan Jefferson. Chili welt, wheeling and fudging, double RB outsoles, independence lining and insole without padding. The more I where them, the shinier they get.



And a PPC shot with in-n-out shake


I also love that different panels have different shades

Edited by gatszu - 2/23/16 at 12:43pm
post #9095 of 9368
Quote:
Originally Posted by gatszu View Post

How about we change it up with a pair of brown shell cordovan Jefferson. Chili welt, wheeling and fudging, double RB outsoles, independence lining and insole without padding. The more I where them, the shinier they get. Warning: Spoiler! (Click to show)



And a PPC shot with in-n-out shake
Super nice. I need brown shell. I can feel the hunger. Wonder if I could convince them to do a pair of the Freiburg...
post #9096 of 9368
Quote:
Originally Posted by BackInTheJox View Post

No way dude, someone, like, totally owes him a few pairs of shoes to compensate him for his time and grief.

When Bernie is president, free shell for all!

So what you are saying is that you want to take some of my shell and redistribute it to others. Is that right?
post #9097 of 9368
Quote:
Originally Posted by suitntieguy View Post

Quote:
Originally Posted by BackInTheJox View Post

No way dude, someone, like, totally owes him a few pairs of shoes to compensate him for his time and grief.

When Bernie is president, free shell for all!

So what you are saying is that you want to take some of my shell and redistribute it to others. Is that right?

Nah. Take from guys with more shell than they know what to do with, like Mac.
post #9098 of 9368
Quote:
Originally Posted by BackInTheJox View Post


No way dude, someone, like, totally owes him a few pairs of shoes to compensate him for his time and grief.

When Bernie is president, free shell for all!

This was hysterical. Maybe each entering freshman will get free shell to complement their free tuition. (This meant more as a joke then a political comment.) 

post #9099 of 9368

I have AE's in D width, E Width and EEE width and one thing I have noticed with AE is that it seems they do not adjust the last from the balls of the feet forward between D to EEE where other manufacturers seem to adjust the front portion also to keep the proportion of the shoe...Any else notice this? It seems clear to me on the Shaker last and the 511 last

post #9100 of 9368
@Kahuna75 what I have also noticed is that when they go up in length, the distance from heel to ball increases more than distance from ball to toe. When I go up in length, the ball of my foot slips into the ball of the shoe and the toes get squeezed because the toes on the shoe is too narrow
post #9101 of 9368
Quote:
Originally Posted by M635Guy View Post
 

 

I understand your point, but honestly (A) I'm not 100% convinced he's being fully accurate or reasonable in his complaints, at least as a whole.  For example, LOTS of folks are complaining in the Alden world about the darkening of shell colors (#8/Cigar - Cigar especially looks almost black to my eye) and the lack of the lighter colors (Whiskey/Ravello).  The folks who have been around for a while (not to mention Nick Horween himself) are saying "That is the nature of shell - it is a variable."  There are other areas of his beefs (e.g. sizing) that seem to be opportunities for "user error" as much as a fault of AE.  Notice he's posted no pictures at all. (B) I'd say fairness might be a sizable discount on a future purchase or on the boots he keeps.  Not free boots.  Sheesh.  and (C) I think he's unlikely to be a loyal customer going forward - they lose no matter what they do IMHO.

 

I've spent a lot of time in sales and working with customers, and you can generally tell the customers who are just looking for a reason to be dissatisfied and then leverage the situation to get something for nothing.  He reeks of it.  I'm not saying he doesn't have some potentially valid reasons to be unhappy (the color variation between two shoes is the only thing he's mentioned where he isn't at least part of the variable), nor am I saying AE shouldn't attempt to do what is right and reasonable, but his manner and tone tells me all I need to know.  

 

I travel a lot - well over 100K miles a year in the air - and I see lots of folks like him screaming and yelling when things go wrong, and I wonder if they realize how much better people fare who tend to approach things calmly, with a reasonable tone and fair requests.

 

Anyway...


if you've done a lot of business with AE, i think you might consider giving him the benefit of the doubt vs assuming the worst or even attacking him.  someone who buys 3 pairs of cordovan shoes at once is probably not inclined to complain (including shipping things back) just to get something for free.  his time is more valuable than that.  he said one pair is mismatched and the other pair is the wrong size (not a bad fit, but a size he didn't order) and color. i've ordered a good bit from AE, including a handful of MTOs.  sounds believable to me.  i think AE should expect that a customer spending double their average sales price (per pair times 3) would be highly discerning and placing importance on the details.

post #9102 of 9368
Quote:
Originally Posted by mrfixit View Post
 


if you've done a lot of business with AE, i think you might consider giving him the benefit of the doubt vs assuming the worst or even attacking him.  someone who buys 3 pairs of cordovan shoes at once is probably not inclined to complain (including shipping things back) just to get something for free.  his time is more valuable than that.  he said one pair is mismatched and the other pair is the wrong size (not a bad fit, but a size he didn't order) and color. i've ordered a good bit from AE, including a handful of MTOs.  sounds believable to me.  i think AE should expect that a customer spending double their average sales price (per pair times 3) would be highly discerning and placing importance on the details.

 

I've extended this more than I wanted to, but I felt like I should respond to this. 

 

You're right that if the shoes are marked 12 D and he ordered 12 E then it is an obvious error and fix on their part.  I inferred (possibly incorrectly) that he felt they were made to a 12 D.  Between the variables in shoe fit even within the same last (bal vs. blucher fit different for me in the same last for example) and the tightness typical in shell since it stretches less during lasting, I understood him to say he felt it was too small, not made and marked the wrong size. If I was wrong on that score, my apologies to him, but ultimately my issue here is his attitude, not the facts of his issues.  I've already agreed he had some reason to be frustrated, but giving the benefit of the doubt for how he's conducing himself is another matter.  That said, I'm not going in the right direction here either, so this will be my last post on the topic. 

 

Apologies for the diversion from some really cool makeups!

post #9103 of 9368
Quote:
Originally Posted by gatszu View Post

@Kahuna75 what I have also noticed is that when they go up in length, the distance from heel to ball increases more than distance from ball to toe. When I go up in length, the ball of my foot slips into the ball of the shoe and the toes get squeezed because the toes on the shoe is too narrow

That is interesting I will pay attention to that. I put on my standard 13D Shakers right after wearing my 13e ones and was sort of shocked at the visual difference to me...so I then compared my 13e to 12eee daltons and noticed the same....on the wing boot it is less obvious at first.
post #9104 of 9368
Brown Bayfield from the GMTO. These have brown welt instead of chili
post #9105 of 9368
Quote:
Originally Posted by suitntieguy View Post

Anyone hear any rumors of another round of a shell MTO open window?

Bump... I'm not in the know, I just want the answer to be yes.
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