I've been a lurker for some time and appreciate all the advice and information...
I've finally started upgrading my wardrobe and opted to pick up a pair of the Allen Edmonds Harrison shoes as my first relatively expensive pair of shoes. Nice leather, they offer a square cap toe bal oxford, sounded perfect for my needs especially after reading some of the praise for their products and service on this site.
I wish I could say I was on board after my experience and I'm curious as to the sentiment of members on this board. The short-"ish" version of my story first and then my questions...
I went in store to purchase these shoes after seeing them online and liked them, unfortunately they didn't have my size available so they offered to have a virgin pair made for me and sent to my home, an offer I readily accepted and for which I paid full retail. I was told it would take 3 to 4 weeks for my shoes to arrive. Four days later a package from Allen Edmonds arrives at my home. The shoes that arrived were absolutely horrendous, not one or two issues, but 8 or so immediately visible defects as can be seen in this album:
I was obviously upset and immediately documented the issues and emailed customer service to give voice to my shock and disappointment; these were clearly not first (or even second) quality and they definitely were not a 'fresh' virgin pair as they were shipped the morning after I placed my order.
Fast forward a couple of days, I get a less than extremely apologetic email from customer service with a terse apology and an offer to have a new pair made and sent to me.... that's it. I took the way it was written as "sorry we tried to screw you, and you caught us, we'll do what we should have done the first time now". No other expression of regret or compensation for this incident.
So.... I say all of that to say... is this what you all are seeing as the new standard of quality and service from this incarnation of AE after being bought out? Is it worth allowing them to simply replace them or should I push harder for compensation for the wasted time and aggravation?
It sounds as if I'm not better going to Alden (the Independence vs. reg Alden shoes are the same cost so that isn't a consideration) as they have the image of having quality issues as well. Also, before anyone suggests it, I'm in Atlanta so a C&J isn't exactly an option for me until I make a trip to NYC, we're limited here (GA) on what's available to us.
Thanks for your thoughts and happy to learn and be a part of SF.