Dear Folks: So, it's like this: Guy bought a small item from me. I shipped it in one of those little USPS Priority Mail boxes. Took about two weeks to go from NY to CA, and when it did, the box was in a USPS plastic bag -- and empty. While in transit, it seems to have opened. Buyer has started dispute via ebay, item not delivered/as described, etc. Buyer paid by money order so paypal is not involved. I note I took reasonable care in shipping the item, and he elected not to pay for insurance. In all my listings I note that insurance is recommended (I require it for shipments of over 100 USD) and I also note that I am not responsible for uninsured items. At this point in the dispute, he is asking me how I can prove the box was sealed. Of course my shipping agent would not accept one unsealed. Perhaps I can get my shipping agent to make a statement to that effect. How to proceed. Other note is that to date, my feedback number of over 1350 is still 100%. What is it worth to keep it that way for a little longer? What are the bragging rights of 'perfect' feedback worth to me, the seller, or to you, the buyer? This is the first time in my experience that a box has opened in transit. Item in question cost 40 USD. What do you think I should do?
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6/10/07 at 2:14am