Common guys; l think you are being alittle hard. Andy would receive very little commission as a result of the forum. Note: andy's forum has only [around] 20 active members and [around]1000 members in total. The fact is; the same old people are always keeping the forum active, their is not alot of new people joining the forum. lf l was a company, l wouldn't pay Andy much commission either. (His audience is too small). l think Andy pays budget rates for a company that delivers second rate service. Why shouldn't he? He gets small commissions and we get the service for free. We should appreciate this.
Since I started this thread, I should state that it's not my intention to take, take, take, and not give anything back (and I apologize if it came off that way). My frustration is in not being able to navigate around what I think is a very worthwhile
site. Communication is at the root of almost all problems, and if Andy makes it clear that there are some site problems/issues, and ways to remedy it, then I'd be happy to consider them. But to just let things go on as they do, without communicating what's at stake, is to run the risk of losing people due to a (falsely) perceived lack of commitment to service. If your store's lights are flickering, you gotta' tell the customers you're gonna fix it...or ask somebody for a light bulb. Don't just let 'em walk away. I guess that's my point.