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Gustin - Official Affiliate Thread - Page 620

post #9286 of 10357
Typed a reply but missed and forgot to read the replies. Here are my (hopefully concluding) thoughts.

Beauty is in the eye of the beholder. I agree. Some didn't mind this and some did. I personally did and disliked this.

I wouldn't mind entirely if I got a shoe that was tried on. But once again, to reiterate my point, I'm almost sure these were not a returned tried-on pair but a shoddy quality pair that was just shipped without even opening the box. I have no clue how this could have passed the quality of that of thr 100+ year old group of craftsman. These looked to have been passed around like a hooker from backer to backer or something. Don't sell or send a pair of shoes with many (IMO) flaws that was not listed used/seconds. Go ahead and sell a tried-on shoe that looks new with no non-ig orable/noticeable flaws. I'd buy it without hesitation. But please don't send me shoddy shoes that were (presumably) advertised as new.

These little flaws add up and when seen from a wider perspective, you go from "okay, not much of a problem" to "man, this is just too much". Holes are somewhat of a nitpick.

Lastly, leather quality and creasing. correct me if I'm wrong but the huge area of creasing shown will never occur naturally. The noticeable parts that will crease are the toe box, ankle, front lacing area, and a few spots here and there on the side of the shoes. Had there been fine minor creasing replacing the actual creasing area shown, I wouldn't have bothered to say anything. Personally I would get annoyed looking down every time and seeing this permanent from-day-one creased area that was not formed by my own daily walking.


I backed the Okayama jeans and these will be my second pair of raw denim jeans. Had to get a 31 slim as that was the closest measurements(thanks Blue Owl) to my UB201 in size 30. Slightly slimmer in the knee and thigh but they should stretch out a tiny bit. Decided to back this buy rather than a future one because I'd like to wear these all the time in the fall and winter.
Edited by geogga - 5/29/16 at 10:10am
post #9287 of 10357
Quote:
Originally Posted by skriefal View Post
 

To those who object to receiving a pair of shoes with a sign of having been tried on -- what do you think happens to the shoes or clothing that you tried on but didn't buy at Nordstroms, or Allen Edmonds, or any online or offline retailer?  They're put back on the shelves for sale as new, regardless of the price of the item.  If you insist on never getting an item that has been previously tried-on by anyone, the only likely result is that you'll force retailers to eliminate the "return" and "try before you buy" options.

 

On a positive note, I received a 2-pack of the heather grey t-shirts last week.  Ordered from the 'stock' store.  They're nice shirts, and I wouldn't have cared if there had been a sign of them having been tried on (but there wasn't).

You guys all bring up good points about what's right and fair of a customer to expect from a company using Gustin's model.  My only hang-up with this discussion is that sending out a tried on pair of shoes explicitly goes against their stated policies.  Production starts when the campaign is fully funded.  Shipping a completed pair of shoes is not part of production.  Second, they mention that they don't sell seconds or offer returns for sale.  Lastly, they have a stock store that people buy from and that they upcharge for anyways.  It's not like anyone is expecting them to eat the cost of a tried on pair of shoes.  And each customer should be making a sizing mistake 1 time only or never, and then ordering with confidence for the rest of their existence.  A simple addition to their stated policies would help them not contradict themselves.  Their current policies are clear and leave no wiggle room for shipping you a tried on pair of shoes, or any returns for that matter.  Something along the lines of "we will ship out any stock inventory to you as soon as possible if available."  That's all anyone can expect.

 

Go to Gustin's website and read what they have said about their production model before chiming in with what a customer should be ok with.  Anything less than a never before tried on pair of shoes produced specifically for that customer renders their How It Works stated policies false and a lie. 

post #9288 of 10357
Quote:
Originally Posted by Medoc View Post
 

You guys all bring up good points about what's right and fair of a customer to expect from a company using Gustin's model.  My only hang-up with this discussion is that sending out a tried on pair of shoes explicitly goes against their stated policies.  Production starts when the campaign is fully funded.  Shipping a completed pair of shoes is not part of production.  Second, they mention that they don't sell seconds or offer returns for sale.  Lastly, they have a stock store that people buy from and that they upcharge for anyways.  It's not like anyone is expecting them to eat the cost of a tried on pair of shoes.  And each customer should be making a sizing mistake 1 time only or never, and then ordering with confidence for the rest of their existence.  A simple addition to their stated policies would help them not contradict themselves.  Their current policies are clear and leave no wiggle room for shipping you a tried on pair of shoes, or any returns for that matter.  Something along the lines of "we will ship out any stock inventory to you as soon as possible if available."  That's all anyone can expect.

 

Go to Gustin's website and read what they have said about their production model before chiming in with what a customer should be ok with.  Anything less than a never before tried on pair of shoes produced specifically for that customer renders their How It Works stated policies false and a lie. 

Where do they say they do not offer returns for sale?  This notion that a pair of shoes is "produced specifically for" a particular customer seems fairly absurd to me.  If that's what they are claiming they do, fine, they should stick by their policy.  If that's their policy, they picked a pretty poor policy to do business with.

post #9289 of 10357
Quote:
Originally Posted by budapest12 View Post

Where do they say they do not offer returns for sale?  This notion that a pair of shoes is "produced specifically for" a particular customer seems fairly absurd to me.  If that's what they are claiming they do, fine, they should stick by their policy.  If that's their policy, they picked a pretty poor policy to do business with.

From their "How it works" page:

"Do you have any items in stock that I can buy now?"

"No, sorry! We keep very limited inventory in our shop for returns, and don't offer them for sale."

Now I think that "them" most likely refers to the returns, not the limited inventory. Not sure but most likely.

If they did have a section for selling used/tried on shoes and explicitly stated the flaws (if any) on the shoes, I'm sure many would eat that up.
post #9290 of 10357
Quote:
Originally Posted by geogga View Post

Now I think that "them" most likely refers to the returns, not the limited inventory.

Agree to disagree here
post #9291 of 10357
Quote:
Originally Posted by budapest12 View Post
 

Where do they say they do not offer returns for sale?  This notion that a pair of shoes is "produced specifically for" a particular customer seems fairly absurd to me.  If that's what they are claiming they do, fine, they should stick by their policy.  If that's their policy, they picked a pretty poor policy to do business with.


Well, they claim that when an item is successfully funded, they go into production.  That implies that your item has not yet been made.  When production is complete, they would ship you your brand new item that was manufactured specifically for the backers of that production run (of which you would be one). 

 

I don't run a clothing business or understand the inner workings or Gustin.  I am forced to read their stated "How it Works" policy and take that as fact/law for their operations.  While their are sometimes unique instances that allow early shipping on returns, their stated policies don't convey this or allow for this interpretation.

post #9292 of 10357
For everyone bitching go spend the extra $200 and get a pair of common projects.


/rant
post #9293 of 10357

Someone put their foot into my shoe before I did!

 

Noooooooooooo

post #9294 of 10357
Quote:
Originally Posted by avsmusic1 View Post

Agree to disagree here

Looking at it again I'm inclined to say that they dont offer the returns for sale. Whatever.
post #9295 of 10357
.

Edited by Fueco - 5/29/16 at 1:20pm
post #9296 of 10357
Quote:
Originally Posted by Medoc View Post


Well, they claim that when an item is successfully funded, they go into production.  That implies that your item has not yet been made.  When production is complete, they would ship you your brand new item that was manufactured specifically for the backers of that production run (of which you would be one). 

I don't run a clothing business or understand the inner workings or Gustin.  I am forced to read their stated "How it Works" policy and take that as fact/law for their operations.  While their are sometimes unique instances that allow early shipping on returns, their stated policies don't convey this or allow for this interpretation.
I think they very well allow for this interpretation. Life and the way things generally work in the world allow for that interpretation.
post #9297 of 10357
Quote:
Originally Posted by justinkapur View Post

For everyone bitching go spend the extra $200 and get a pair of common projects.


/rant

CP's have been on sale at Totokaelo for around $275 for a few days. Still some pairs left. Achilles I think.
post #9298 of 10357
Quote:
Originally Posted by skriefal View Post
 

To those who object to receiving a pair of shoes with a sign of having been tried on -- what do you think happens to the shoes or clothing that you tried on but didn't buy at Nordstroms, or Allen Edmonds, or any online or offline retailer?  They're put back on the shelves for sale as new, regardless of the price of the item.  If you insist on never getting an item that has been previously tried-on by anyone, the only likely result is that you'll force retailers to eliminate the "return" and "try before you buy" options.

This is not a valid point because the shoes you purchase from Nordstrom, AE, other retailers were not made specifically for you.  So you have to take on the assumption that the shoes could possibly have been tried on before you.  But this is an MTO order, so it should be brand new if he receives it.  It should be made for him because he helped fund it.  I would make no defense if it was a stock store purchase, as those are either canceled orders, surplus, or returns.  But he ordered with full intention of waiting the 3 months to receive a brand new pair.  What they did was cut his order short by sending him a returned pair that was obviously worn.  That isn't right.  What would be comparable is if you got in on a shell C&J GMTO (been on the fence of joining one), and during the middle of waiting, they send you a returned pair with creasing.  I would be furious if that happened.

post #9299 of 10357
Quote:
Originally Posted by devastitis View Post
What would be comparable is if you got in on a shell C&J GMTO (been on the fence of joining one), and during the middle of waiting, they send you a returned pair with creasing.  I would be furious if that happened.


I would say thank god because that wait is too damn long and shell lasts forever anyway. Just put some cream on there and wear it the next day.

 

(Obviously, thats just me.)

post #9300 of 10357
Jezus this is officially getting rediculus - this biz model allows G a fairly close count to mitigate the costs of inventory. So if they get 100 ppl to back a certain denim they are probably actually ordering 105 to account for sizing problems - and thats pretty much the end

Let's not pretend that someone is sitting at the cutting table (at the contractor) thinking about each one of us individually as they work the scissors. As if they are finishing up each pair and pausing poetically thinking "Avsmusic1 is really going to love these"

Are any of us really buying from G excited to wait 3+ months b/c it'll be "made just for me?"
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