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Gustin - Official Affiliate Thread - Page 20

post #286 of 3491
Quote:
Originally Posted by OzzyJones View Post

One last thing. Excellent customer service is great. You know what's better? Excellent quality control. I think people should voice their concerns whether they're sorted out quickly or not cos some might not want to run the risk of waiting 2 months or more for something you've paid for only to have to return it, potentially for nothing better than a refund or store credit. Just my 2c

have you ever worked in manufacturing or have any experience? there is no quality control that will ever nullify production issues. Hell, Toyota pioneered an entire industry with Six Sigma and they had one of the largest recalls of recent history. Errors in manufacturing are always going to exist in some form or fashion, it is how you deals with the issue when they arise that will make or break you. The level of service I have received from Gustin has been top notch and I have no hesitations about ordering from them again. But to say excellent quality control would negate the need for customer service is simply incorrect

post #287 of 3491
Quote:
Originally Posted by rydenfan View Post

have you ever worked in manufacturing or have any experience? there is no quality control that will ever nullify production issues. Hell, Toyota pioneered an entire industry with Six Sigma and they had one of the largest recalls of recent history. Errors in manufacturing are always going to exist in some form or fashion, it is how you deals with the issue when they arise that will make or break you. The level of service I have received from Gustin has been top notch and I have no hesitations about ordering from them again. But to say excellent quality control would negate the need for customer service is simply incorrect
I think you misunderstand me. One doesn't negate the need for the other. Comparing Toyota to Gustin is a bit ridiculous too: a run of 100 shirts could be gone over with a magnifying glass in a day, by one person
post #288 of 3491
Quote:
Originally Posted by OzzyJones View Post

I think you misunderstand me. One doesn't negate the need for the other. Comparing Toyota to Gustin is a bit ridiculous too: a run of 100 shirts could be gone over with a magnifying glass in a day, by one person

Yep, gotta side with Ozzy on this one. Every problem (and let's be honest there are only a handful) in this thread could have probably been avoided had there been one person from Gustin with a clipboard or checklist on site the day that each run of 100 (and many of them were only runs of 50) went out the door.
post #289 of 3491
Quote:
Originally Posted by cthip View Post

One last thought. What happens if Gustin (or the factories it contracts with) does notice a flaw in a garment? Since each garment has already been "pre-sold" to a backer, it has to ship--whether it's flawed or not. I'd assume that Gustin builds in some allowance for a small percentage of garments to be rejected, but what if more flaws than expected occur? Because fabric quantities are limited, there might not be enough of a particular fabric to re-make the garment. So far, we haven't heard reports of any backers having their order canceled. My sneaking suspicion (DISCLAIMER: BASELESS SPECULATION HERE) is that garments with known flaws would have to ship to the customer. This thought is particularly troubling to me.

 

I know someone (who I referred) who got an email a little before the ship date saying that his order had to be cancelled because of QC issues.  They offered him 1) a full refund, 2) a new product shipping immediately, or 3) a store credit + an extra $20.  And according to the email he showed me their defect rate is about 12 pairs a month, or 1%.

 

And if the internet tends to bring out people who have had problems, allow me to go on record as being perfectly satisfied.  I have two pairs of Gustins that are immaculate, with two more on the way (including the grey silks, OH YEAH).  My one criticism is that they seem to be getting increasingly miserly with the referral bonuses.  I referred enough friends and acquaintances under the old "get $20" standard to basically get a new pair of jeans for free (and I think someone said it used to be even higher).  Now it's a lousy $5.  Ain't nobody got time for that.


Edited by aschup - 11/22/13 at 12:55pm
post #290 of 3491
Quote:
Originally Posted by cthip View Post



Yep, gotta side with Ozzy on this one. Every problem (and let's be honest there are only a handful) in this thread could have probably been avoided had there been one person from Gustin with a clipboard or checklist on site the day that each run of 100 (and many of them were only runs of 50) went out the door.

 



I am a 100% satisfied customer (waiting for two flannel shirts, a pair of grey silks and the fourteener) but must agree with the above statement.

The issue I had with my shirt and the back collar button being off center should have been caught at that asembly step by the person doing the work. If not them, the person directly after. This is assuming they do not simply perform that manufacturing step and not check the quality of their work.

Whoever missed that error simply needs a refresher course in what to look for at that step.

Again, I will repeat - Gustin has stood by me 100% and in particular Cody who has been fantastic to deal with.

I will continue to purchase things that interest me.

....wait? What's that? I think there's a pair of 'The Dark' calling me. smile.gif
post #291 of 3491
And I'm on the Loomies! (Still waiting for double indis or double black too!)
post #292 of 3491
Quote:
Originally Posted by aschup View Post
My one criticism is that they seem to be getting increasingly miserly with the referral bonuses.  I referred enough friends and acquaintances under the old "get $20" standard to basically get a new pair of jeans for free (and I think someone said it used to be even higher).  Now it's a lousy $5.  Ain't nobody got time for that.

 

The reason we cut the program down is that a lot of people were abusing it.  We've had people who've created as many as 13 different accounts for themselves, referring themselves and making purchases.  It's not the majority of the people, but we're a tiny team and don't have the bandwidth to police it appropriately.

post #293 of 3491
Quote:
Originally Posted by gustin View Post
 

 

The reason we cut the program down is that a lot of people were abusing it.  We've had people who've created as many as 13 different accounts for themselves, referring themselves and making purchases.  It's not the majority of the people, but we're a tiny team and don't have the bandwidth to police it appropriately.

:censored: This is why we can't have nice things. 

post #294 of 3491
Quote:
Originally Posted by Lafayette View Post

More quality control issues with Gustin:

I ordered the 18 oz Super Heavy jeans.

They arrived with this flaw in the fly (near the top, you can see the thread not going all the way to the waistline):



I didn't think too much of it at the time.

I wore these about a dozen times and threw them in the washer. After washing and wearing them a couple of times, this was noticed:



The thread around one of the button holes on the fly has come undone. I have no idea if this was there before or after the washing cycle. I do know that it's unacceptable. I have $35 Levis that don't have these problems.

I plan on returning these to Gustin for either a replacement (if they have any of the same type) or a store credit.

I think Gustin should also credit me for the cost of the return shipping. I already paid the shipping for these to arrive. I don't think I should pay for the return shipping and even more shipping for another pair. There is no reason I should pay for Gustin's mistakes.

Why did you throw them in the washer... :facepalm: Your fault. 

and also you do realize most returns don't provide free shipping, not even major companies. And you're asking for a small startup like Gustin to give you that. Stop being so greedy man. It's $5..

And that thread unravel costs like less than $10 to fix at your local tailor. With denim like that and at that price, it's a steal. 

post #295 of 3491
Just wanna say I'm looking forward to getting the cobalt flannel once production's done.
post #296 of 3491
Quote:
Originally Posted by gustin View Post
 

 

The reason we cut the program down is that a lot of people were abusing it.  We've had people who've created as many as 13 different accounts for themselves, referring themselves and making purchases.  It's not the majority of the people, but we're a tiny team and don't have the bandwidth to police it appropriately.

Thanks for fucking it up for the rest of us, you assholes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

CREATOR: gd-jpeg v1.0 (using IJG JPEG v62), quality = 95

post #297 of 3491
@Lafayette, if a button fly thread bothers you then I dont think jeans are for you. It happens and frequently. I've had a tailor fix the same issue, for $5, on $380 Samurais, $275 Ande Whalls, LVC, and on and on. It's denim. Get over it.
post #298 of 3491
Quote:
Originally Posted by P. Bateman View Post

@Lafayette, if a button fly thread bothers you then I dont think jeans are for you. It happens and frequently. I've had a tailor fix the same issue, for $5, on $380 Samurais, $275 Ande Whalls, LVC, and on and on. It's denim. Get over it.


I once asked one of my local bros a few pretty damn specific questions on selvedge denim and his answer was, "Dude, they are just jeans!" lol

 

Bro, I'm so digg'n your avatar! Every time I see it, I get a kick out of it! :fistbump:

post #299 of 3491
Quote:
Originally Posted by aschup View Post

I know someone (who I referred) who got an email a little before the ship date saying that his order had to be cancelled because of QC issues.  They offered him 1) a full refund, 2) a new product shipping immediately, or 3) a store credit + an extra $20.

This is actually encouraging. I edited my earlier comments accordingly.
Edited by cthip - 11/23/13 at 7:46am
post #300 of 3491
Can you design a messenger/briefcase bag?
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