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Shoe repair or return attempt?

post #1 of 6
Thread Starter 
Got these about 1-1.5 years ago at the Zegna outlet in Salzburg. They were around €260, so about 40% off.

I really like the shoes, particularly the dainite for the rain. Any thoughts on whether this can be repaired? I'd just go ask but I have a hard time making it to repair shops given their hours, so would like to have an idea beforehand.

Cheers



post #2 of 6
Correct me if I'm wrong, but it looks as though the leather has actually torn along the line of brogueing.

I'm no expert, but I think that the only way that could be repaired would be to put a leather patch underneath and then sew it on by stitching through the top layer of leather along and around the tear. In other words, it would probably be quite a visible repair, although the suede might help to make it a bit more difficult to see, compared to calf leather.

So, if you don't mind the thought that any repair could be quite visible, then try to find the time to take it somewhere so that they can have a look at it.
post #3 of 6
The leather seems to be torn so the only cure for them is sadly burning to put them out of their misery.
post #4 of 6
Thread Starter 
yeah i was afraid of this. well, just sent of a customer service request and will probably ring the outlet shop some time this week, but i wouldn't say i'm very hopeful.
post #5 of 6
Thread Starter 
update for those interested in customer service: zegna has responded and wants to talk about finding a solution to the problem, so will keep posted. i haven't exactly had great experiences with customer services on this side of the pond so i'm curious how this will end up.

EDIT:

So they evidently will take a return and issue me a coupon, the worth of which is yet to be determined. Not bad, I suppose!
post #6 of 6
Thread Starter 
UPDATE for anyone interested in Zegna customer service: So after writing through the Zegna International customer service portal on the Web site, I had a response from the Salzburg outlet store manager within 24 hours, and within 4 days of sending the shoes via post to the outlet, a gift certificate in the amount of the purchase, for use at any Zegna store.

So all in all a very pleasant surprise in a land not known for its accommodating customer service or its smooth interdepartmental communications.
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