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post #23161 of 35779
^^that is how to do it. just make sure that within every layer there is bubble warp or packing paper... so its snug on every level and not shaking around at all. ^^
post #23162 of 35779
Nuke

I sent my JLC in a few months ago through a local AD.

Are you sending in the watch yourself or through an AD? One huge advantage of having the AD as a middle man on in this case, is that if something goes awry, the AD will hopefully get your back.

JLC didn't want to cover service for my NSA even under warranty, but the AD 'convinced' them to do so. I doubt I would've been able to have done this myself.

It sounds like JLC has been pretty responsive so far, and I wish you the best of luck!
Quote:
Originally Posted by Newcomer View Post

Thanks all, I will be sure to keep you updated. Doing one more experiment today, then off to Fort Worth it goes!

The JLC concierge told me not to send it back in the box. She said bubble wrap it and send it in a box. I have decided I am going to wrap it in a spare dust cloth, bubble wrap it, put it in a smaller box, put the smaller box in a bigger box with packing peanuts, and ship it off.
post #23163 of 35779
Quote:
Originally Posted by rnguy001 View Post

Are you sending in the watch yourself or through an AD? One huge advantage of having the AD as a middle man on in this case, is that if something goes awry, the AD will hopefully get your back.

JLC didn't want to cover service for my NSA even under warranty, but the AD 'convinced' them to do so. I doubt I would've been able to have done this myself.

It sounds like JLC has been pretty responsive so far, and I wish you the best of luck!

 

Glad things worked out with using the AD as a middle man for you.  I myself would have thought it was a good idea.  However, that is not really the case.  A friend and one of my relatives learned the hard way ALWAYS send it directly to the company (if there is a dispute, as to speak with customer service, they will generally get things sorted out...you're a big boy advocate for what you need).  

 

Here is why...some ADs (not all), in the 2 instances I know of one is a small single store AD for (JLC, Patek, VC, AP, IWC) and another is a huge chain with the above same brands, each billed a client as though the watch went to the companies service center but in reality the watch went to a cheaper local watch maker (or in the case of the larger store, their inhouse watch maker).  The AD pocketed the difference.   Each watch came back with new problems and in one situation a terrible case finish.  My relative had an AP his the case was not properly sealed closed.  He didn't wear it for a while, then wore it swimming water got into it.  It was a big headache...and AP had no record of it getting there. Years later, I met and worked with a former employee of the smaller AD who said, the owner of the AD was always sending watches out for repairs to a local watch maker, rather than the authorized service center, and billed the client as though it went to PP, AP, VC, etc.  In the other instance my friend brought his Breitling to a major chain where he bought (an AD for them), and wanted them to send it to Breitling for service.  He got the watch back, it wasn't functioning properly and the case was very poorly re-finished.  He brought it back and complained.  They tried again and he was very unhappy so he called Breitling directly...only to discover his watch had never been sent there.  The AD must have used its in house watchmaker.  Breitling advised him always to send the watches directly to them.  In both cases the watches were so screwed up they owners ended up selling/trading them.  

 

Might not happen with most AD's, but IMHO not worth the risk.  

post #23164 of 35779
Quote:
Originally Posted by Newcomer View Post

That is good to hear! I am going to ship it off tomorrow. JLC customer service has been great so far. They have given me their FedEx account, and said they would take care of insurance.

Quote:
Originally Posted by zippyh View Post

BTW, I would never send a watch Fedex or UPS without 3rd party insurance.
Fedex and UPS will gladly take your money for as much insurance as you want however it only covers something like $500 for jewelry.
USPS Registered mail with insurance is the way to go. It takes a while but is relatively inexpensive.

ParcelPro is the only way to go, in my experience. They insure upwards of $100k and work directly with both FedEx and UPS, both domestic and international. Neither FedEx nor UPS "insurance" is any good on jewelry or watches. The last time I checked, USPS also had some fine print exempting jewelry and watches for registered and insured. Loads of threads on TZ and Purists on this issue, so be careful how you ship.
post #23165 of 35779
Fortunately, JLC said they were going to take care of the insurance and the shipping. I will take notes on all these recommendations though, it is good to know for the future. And yeah, I have decided to ship it right back to JLC. I mean, honestly, I have babied the heck out of this watch. There is really no reason on my end why it is having issues.

I will be sure to put on my big-boy advocate pants Dino.
post #23166 of 35779
dino - what a shameful story. the worst of it being the lying and misrepresentation. but even from a business standpoint, the ADs shortsightedness in deciding to make a few dollars on a repair at the cost of losing a paying customer is absurd. some people are bad, some people are dumb, and some people are both.


medtech_expat - that who we use. very happy with them. but im not sure you can use them without having an account with them or if that costs anything?
post #23167 of 35779
Quote:
Originally Posted by medtech_expat View Post

Quote:
Originally Posted by Newcomer View Post

That is good to hear! I am going to ship it off tomorrow. JLC customer service has been great so far. They have given me their FedEx account, and said they would take care of insurance.

Quote:
Originally Posted by zippyh View Post

BTW, I would never send a watch Fedex or UPS without 3rd party insurance.
Fedex and UPS will gladly take your money for as much insurance as you want however it only covers something like $500 for jewelry.
USPS Registered mail with insurance is the way to go. It takes a while but is relatively inexpensive.

ParcelPro is the only way to go, in my experience. They insure upwards of $100k and work directly with both FedEx and UPS, both domestic and international. Neither FedEx nor UPS "insurance" is any good on jewelry or watches. The last time I checked, USPS also had some fine print exempting jewelry and watches for registered and insured. Loads of threads on TZ and Purists on this issue, so be careful how you ship.

It's been a few years since I've had to ship one of my watches, but I remember on TZ the recommendation was to use USPS Registered.
I remember Brietling even recommended it when I sent something in for service.
USPS site mentions Jewelry as being covered.
http://pe.usps.com/text/dmm300/503.htm#1100045
post #23168 of 35779
Quote:
Originally Posted by Dino944 View Post

 

Glad things worked out with using the AD as a middle man for you.  I myself would have thought it was a good idea.  However, that is not really the case.  A friend and one of my relatives learned the hard way ALWAYS send it directly to the company (if there is a dispute, as to speak with customer service, they will generally get things sorted out...you're a big boy advocate for what you need).  

 

Here is why...some ADs (not all), in the 2 instances I know of one is a small single store AD for (JLC, Patek, VC, AP, IWC) and another is a huge chain with the above same brands, each billed a client as though the watch went to the companies service center but in reality the watch went to a cheaper local watch maker (or in the case of the larger store, their inhouse watch maker).  The AD pocketed the difference.   Each watch came back with new problems and in one situation a terrible case finish.  My relative had an AP his the case was not properly sealed closed.  He didn't wear it for a while, then wore it swimming water got into it.  It was a big headache...and AP had no record of it getting there. Years later, I met and worked with a former employee of the smaller AD who said, the owner of the AD was always sending watches out for repairs to a local watch maker, rather than the authorized service center, and billed the client as though it went to PP, AP, VC, etc.  In the other instance my friend brought his Breitling to a major chain where he bought (an AD for them), and wanted them to send it to Breitling for service.  He got the watch back, it wasn't functioning properly and the case was very poorly re-finished.  He brought it back and complained.  They tried again and he was very unhappy so he called Breitling directly...only to discover his watch had never been sent there.  The AD must have used its in house watchmaker.  Breitling advised him always to send the watches directly to them.  In both cases the watches were so screwed up they owners ended up selling/trading them.  

 

Might not happen with most AD's, but IMHO not worth the risk.  

 

Jayzus that sux.

 

Best wishes on shipping and that repair, Nuke.  Sorry this happened to you. 

 

(And before wurger comments on the severe weakening of my spelling skills, this is deliberate: sometimes I like spelling and abbreviating stuff 'coz imma kinda hip like dat, you dig?)

post #23169 of 35779
delayed reply:
Quote:
Originally Posted by Dino944 View Post

The older associate assisting my father knew he was wearing a Rolex and said, "You should be careful of what you say, we have guests."

smart man.

Quote:
Stitchy, I forgot to address this.  I'm pretty familiar with the market for most watches (which are discounted, which are not). I've never presumed any seller HAS to discount an item.  It's at their discretion.  However, if its a watch I know no one pays MSRP for, I will certainly inquire about a discount if its a watch I want.  If they say no, I'm not offended.  I just know its not the right place for that watch.  On the other hand I've purchased watches that I knew were not discounted, did not bother to ask about discounts (since I knew they didn't exist), wanted the watch and paid the MRSP.


just want to clarify, when i said that, it wasnt a neg at you or customers in general. i didnt mean that no seller HAS to discount, to say that people shouldnt expect it. i meant it to say that no seller should feel like its something they have to do or not do. its a business decision like any other that should be properly thought through, and its the job of the business owner to make the right call for his situation.

and i agree that unless its a non-discounted item or if there is a certain prestige or experience that a person is willing to pay for, like shopping in tiffany, paying full MSRP for an item that is known to be discounted, is silly.

Quote:
Hi Stitchy, no worries.  I just wanted you to be clear that it wasn't like I walked in off the street and the sales associate at Cellini did not have ample time to evaluate whether I was a serious customer. Warning: Spoiler! (Click to show)
 I met him in the store.  Informed him of my intentions, asked generally about discounting, and did not ask for an actual price until I was sure I wanted a Jumbo and I had done some homework.  Then he and I had a few follow up phone calls.  I wouldn't want some one to jerk me around in my business and I don't do that to others.  I don't like playing games.  I asked an up front honest question, all I ask is be polite and give me a fair and honest answer.  Even if the guy said he couldn't discount it, that would be fine.  I wouldn't buy from him as I don't need to over pay for an item, but I'd have more respect for him for being honest with me.

that was clear from the get go. i never meant to imply that i doubted your honesty in your situation.
Quote:
As for not undercutting the second guy...he was straight up and honest, and I like that.   Warning: Spoiler! (Click to show)
He gave me his best deal without excuses or playing games...the other sales person was a leech only looking to piggy back on the other guy's deal.  If he couldn't come up with his best price on his own, he certainly should not be rewarded for matching the other guy or for beating him by a few dollars when he never would have done it on his own.  If it cost me a few extra dollars, well I think the good sales man earned it, as I could see he is the kind of guy I could do business with again. I'd rather give my business to the guy that treated me properly.  If we all only shop with the guys that undercut the guys that makee an effort to give a best price, eventually the guy originally giving the best price will be put out of business and we will be stuck dealing with the slimy used car tactics sales person.

agree 100%.
Warning: Spoiler! (Click to show)
Quote:
Yes I agree, the person just seeking a price to use to gain leverage for negotiating with a friend/relative is wasting a sales associates time.  

I don't think sales people and customers should be adversaries, although sometimes I'm sure both sides see it that way.  As I stated before, with regard items that can be negotiated, if everyone is reasonable and up front, consumers and sales people can all feel like winners and create a relationship that fosters both sides looking forward to doing business together again.

again, agree 100%.
post #23170 of 35779
Quote:
Originally Posted by zippyh View Post

It's been a few years since I've had to ship one of my watches, but I remember on TZ the recommendation was to use USPS Registered.
I remember Brietling even recommended it when I sent something in for service.
USPS site mentions Jewelry as being covered.
http://pe.usps.com/text/dmm300/503.htm#1100045

Rolex recommends the same.  They tell you NOT to ship it at the end of the week so it won't spend a weekend at a warehouse.  They also tell you write RUSA on the box not Rolex ...or the box will disappear!

Quote:
Originally Posted by Newcomer View Post

Warning: Spoiler! (Click to show)

Fortunately, JLC said they were going to take care of the insurance and the shipping. I will take notes on all these recommendations though, it is good to know for the future. And yeah, I have decided to ship it right back to JLC. I mean, honestly, I have babied the heck out of this watch. There is really no reason on my end why it is having issues.


I will be sure to put on my big-boy advocate pants Dino.

Good man!!!  Also, heed Rolex's advice, send it out on a Monday so it isn't potentially spending the weekend in a warehouse.  

Quote:
Originally Posted by in stitches View Post

dino - what a shameful story. the worst of it being the lying and misrepresentation. but even from a business standpoint, the ADs shortsightedness in deciding to make a few dollars on a repair at the cost of losing a paying customer is absurd. some people are bad, some people are dumb, and some people are both.
 

Yes, hard to imagine such petty behavior to make a few hundred dollars all at the expense of permanently loosing a customer's future business.  Sadly it happens!

Quote:
Originally Posted by in stitches View Post

delayed reply:
smart man.
just want to clarify, when i said that, it wasnt a neg at you or customers in general. i didnt mean that no seller HAS to discount, to say that people shouldnt expect it. i meant it to say that no seller should feel like its something they have to do or not do. its a business decision like any other that should be properly thought through, and its the job of the business owner to make the right call for his situation.

and i agree that unless its a non-discounted item or if there is a certain prestige or experience that a person is willing to pay for, like shopping in tiffany, paying full MSRP for an item that is known to be discounted, is silly.
that was clear from the get go. i never meant to imply that i doubted your honesty in your situation.
agree 100%.
Warning: Spoiler! (Click to show)
Quote:
Yes I agree, the person just seeking a price to use to gain leverage for negotiating with a friend/relative is wasting a sales associates time.  

I don't think sales people and customers should be adversaries, although sometimes I'm sure both sides see it that way.  As I stated before, with regard items that can be negotiated, if everyone is reasonable and up front, consumers and sales people can all feel like winners and create a relationship that fosters both sides looking forward to doing business together again.

again, agree 100%.

No worries...looks like we are on the same page again!!! fistbump.gif

post #23171 of 35779
and that makes me happy! icon_gu_b_slayer[1].gif
post #23172 of 35779
That sounds horrible, and there are certainly suspect AD's out there I suppose. Luckily I've been fortunate enough to get AD's that are completely professional and trustworthy. They give me the receipts/service manifest from JLC or Panerai (in the other instance I've used them), so there's no questions where my watches go.

Again, if you can deal directly with Manufacture, then I wish you nothing but the best, but my experience with my AD's have been invaluable and headache free
Quote:
Originally Posted by Dino944 View Post

Glad things worked out with using the AD as a middle man for you.  I myself would have thought it was a good idea.  However, that is not really the case.  A friend and one of my relatives learned the hard way ALWAYS send it directly to the company (if there is a dispute, as to speak with customer service, they will generally get things sorted out...you're a big boy advocate for what you need).  

Here is why...some ADs (not all), in the 2 instances I know of one is a small single store AD for (JLC, Patek, VC, AP, IWC) and another is a huge chain with the above same brands, each billed a client as though the watch went to the companies service center but in reality the watch went to a cheaper local watch maker (or in the case of the larger store, their inhouse watch maker).  The AD pocketed the difference.   Each watch came back with new problems and in one situation a terrible case finish.  My relative had an AP his the case was not properly sealed closed.  He didn't wear it for a while, then wore it swimming water got into it.  It was a big headache...and AP had no record of it getting there. Years later, I met and worked with a former employee of the smaller AD who said, the owner of the AD was always sending watches out for repairs to a local watch maker, rather than the authorized service center, and billed the client as though it went to PP, AP, VC, etc.  In the other instance my friend brought his Breitling to a major chain where he bought (an AD for them), and wanted them to send it to Breitling for service.  He got the watch back, it wasn't functioning properly and the case was very poorly re-finished.  He brought it back and complained.  They tried again and he was very unhappy so he called Breitling directly...only to discover his watch had never been sent there.  The AD must have used its in house watchmaker.  Breitling advised him always to send the watches directly to them.  In both cases the watches were so screwed up they owners ended up selling/trading them.  

Might not happen with most AD's, but IMHO not worth the risk.  
post #23173 of 35779
Quote:
Originally Posted by rnguy001 View Post

That sounds horrible, and there are certainly suspect AD's out there I suppose. Luckily I've been fortunate enough to get AD's that are completely professional and trustworthy. They give me the receipts/service manifest from JLC or Panerai (in the other instance I've used them), so there's no questions where my watches go.

Again, if you can deal directly with Manufacture, then I wish you nothing but the best, but my experience with my AD's have been invaluable and headache free

There are probably many good reputable ADs.  Its just there are some that do some pretty underhanded stuff.  You've found a good AD and that works for you.  I'm a lawyer so I'm used to fight[1].gifin my daily life.  Not a big deal.  In addition, I look at it that even in your case, you might have been stuck paying for a repair that should have been covered (maybe a grand tops)...in the cases of the 2 guys I know...their watches were really F@cked up and they took huge losses selling/trading them in the condition in which the ADs returned the watches to them.

post #23174 of 35779
Newcomer, very sorry to hear about this unfortunate malfunction.

I saw you had posted about it the other day, but was hoping that perhaps the situation had "resolved itself" and the watch was running properly....wishful thinking, I suppose.

Others have already given some excellent advice in terms of possibly dealing direct with the manufacturer, how to best insure your timepiece, the appropriate packing materials, etc.

Perhaps the only other recommendation I would have is that you should seriously consider catching the next available flight and personally returning your JLC directly back to Le Sentier.

I think you could manage, even if it were just a coach class ticket...you might enjoy the trip...

Warning: Spoiler! (Click to show)

Edited by Keith T - 7/18/13 at 2:15pm
post #23175 of 35779
Quote:
Originally Posted by Keith T View Post

I think you could manage, even if it were just a coach class ticket...you might enjoy the trip...

Warning: Spoiler! (Click to show)

Sure, she might be on your flight (even in coach) but more likely you'll be sitting next to one of the people that I encounter on airplanes - you know the one with the back fat, wearing the wife beater? uhoh.gif Yeah, that guy. Now that I've put that image in your head, shipping doesn't sound so bad, does it?
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