or Connect
Styleforum › Forums › Men's Style › Classic Menswear › The Watch Appreciation Thread
New Posts  All Forums:Forum Nav:

The Watch Appreciation Thread - Page 1544

post #23146 of 34778
Quote:
Originally Posted by Dino944 View Post

Hi Stitchy, no worries.  I just wanted you to be clear that it wasn't like I walked in off the street and the sales associate at Cellini did not have ample time to evaluate whether I was a serious customer.  I met him in the store.  Informed him of my intentions, asked generally about discounting, and did not ask for an actual price until I was sure I wanted a Jumbo and I had done some homework.  Then he and I had a few follow up phone calls.  I wouldn't want some one to jerk me around in my business and I don't do that to others.  I don't like playing games.  I asked an up front honest question, all I ask is be polite and give me a fair and honest answer.  Even if the guy said he couldn't discount it, that would be fine.  I wouldn't buy from him as I don't need to over pay for an item, but I'd have more respect for him for being honest with me.  

As for not undercutting the second guy...he was straight up and honest, and I like that.  He gave me his best deal without excuses or playing games...the other sales person was a leech only looking to piggy back on the other guy's deal.  If he couldn't come up with his best price on his own, he certainly should not be rewarded for matching the other guy or for beating him by a few dollars when he never would have done it on his own.  If it cost me a few extra dollars, well I think the good sales man earned it, as I could see he is the kind of guy I could do business with again. I'd rather give my business to the guy that treated me properly.  If we all only shop with the guys that undercut the guys that makee an effort to give a best price, eventually the guy originally giving the best price will be put out of business and we will be stuck dealing with the slimy used car tactics sales person.  

Yes I agree, the person just seeking a price to use to gain leverage for negotiating with a friend/relative is wasting a sales associates time.  

I don't think sales people and customers should be adversaries, although sometimes I'm sure both sides see it that way.  As I stated before, with regard items that can be negotiated, if everyone is reasonable and up front, consumers and sales people can all feel like winners and create a relationship that fosters both sides looking forward to doing business together again.  

Kudos for not undercutting the 2nd guy, any sales is a interpersonal transaction of relationships and respect. In the end of the day, if you like the SA, you are more likely to buy from him even though he doesn't necessary provide the lowest price; same goes the other way, if the SA likes you, he is more likely to give you the best price.

I know there is a the saying never buy stuff off friends and family, but if they do try to take advantage of you due to your relationship, then they are absolutely trash and not worth keeping.
post #23147 of 34778
Quote:
Originally Posted by in stitches View Post


"While I get the entire thing about someone using their negotiations with a sales associate to get a price or leverage from some place a friend or relative has...then on some level did you really lose a sale no matter what price you gave? He had no intention of buying from you...so you couldn't really lose the sale. Although, if you gave a tough low figure...it probably annoyed and put quite a squeeze on the friend/relative dealer."

i dont look at it as being about losing a sale. yes, there was no sale to be made to begin with. its more that someone who is merely using you as leverage, and has absolutely no intention of buying from you, does not in my opinion deserve to even get a price quote. i just think its wrong. its like a grotesque peep show and a waste of the SAs time.

certainly buying pre-owned is different, and i was trying to draw on my BNIB sales experience for my post up there.

all in all, i think we pretty much agree here. especially in what you said here:

"and I'm a firm believer that on items that can be negotiated, everyone can be a winner. I should feel like I got a good deal, but I also want the sales associate or business owner to feel that they sold the item for a fair price, they can make a profit, and they were glad to do business with me."

thats 100% how i feel.

Yeah, totally agree, if someone is just tooling you as a leverage, they ain't showing you respect and they simply don't deserve a SA's time for a quote.

However, it's vitally important that SA don't simply judge a book by its cover, only through interaction with the customer that the SA can discover those facts. But then that takes experience and training.

And Dino gave the first SA every opportunity to do so, and he just failed to grasp the compelling points that Dino as a customer is looking for, thus failed in that sale.
post #23148 of 34778
Quote:
Originally Posted by Newcomer View Post

censored.gifcensored.gifcensored.gif

My JLC died again at 11:45. Poop.

WTF?
post #23149 of 34778
Quote:
Originally Posted by in stitches View Post

WTF?

I don't know what is going on. At ~11:45 p.m. (within a minute or two in either direction), the watch dies. Contacting the AD I bought it from, and it looks like I will be sending it back to Richemont. It has happened probably 10 times now. Must be some problem with the date mechanism maybe?

I will keep y'all informed. Also, for those that have sent a watch back for servicing... how did you package it up?
post #23150 of 34778
That sucks. frown.gif

Are you going to be sending it back in the box or by itself? Either way, if you're doing it through the AD they should know how to package it 100% correctly.
post #23151 of 34778
Quote:
Originally Posted by Newcomer View Post


I don't know what is going on. At ~11:45 p.m. (within a minute or two in either direction), the watch dies. Contacting the AD I bought it from, and it looks like I will be sending it back to Richemont. It has happened probably 10 times now. Must be some problem with the date mechanism maybe?

I will keep y'all informed. Also, for those that have sent a watch back for servicing... how did you package it up?

 

Damn man, that's a huge bummer.  I have a single foam watch roll case that Breitling sent my watch back in once after service, so that's what I use.  UPS declared value only.

post #23152 of 34778
Quote:
Originally Posted by in stitches View Post

That sucks. frown.gif

Are you going to be sending it back in the box or by itself? Either way, if you're doing it through the AD they should know how to package it 100% correctly.

You know, I may just send it back to the Richemont Service Center, since it is only a few hours away from me. It will at the very least be less expensive than sending it to Philadelphia. I was going to send it in the original box, but I may just buy some sort of transporting thing. I will call the JLC concierge and ask what they recommend.
Quote:
Originally Posted by RedDevil10 View Post

Damn man, that's a huge bummer.  I have a single foam watch roll case that Breitling sent my watch back in once after service, so that's what I use.  UPS declared value only.

UPS declared value, hmm, I will have to look into that. I need to pick up a foam watch roll type of thing.

It is very weird. I posted a thread on WUS, and one of the posters said he had a similar problem with the watch. His watch was having problems being manually wound as well, which I noticed was an issue for mine. Pretty lame.
post #23153 of 34778
i only once sent a watch back to the manufacture. my B&M. it also just stopped. it was under warranty so i sent it through the local AD. not the AD it was purchased from, as it was an engagement gift from my wife who bought it elsewhere, but the local AD was happy to help. they took care of shipping and the watch was repaired for free and in under 3 months iirc. never had another issue with it.
post #23154 of 34778
That is good to hear! I am going to ship it off tomorrow. JLC customer service has been great so far. They have given me their FedEx account, and said they would take care of insurance. They also said the watch should be back within a week or two. Very pleased so far.
post #23155 of 34778
Quote:
Originally Posted by Newcomer View Post

That is good to hear! I am going to ship it off tomorrow. JLC customer service has been great so far. They have given me their FedEx account, and said they would take care of insurance. They also said the watch should be back within a week or two. Very pleased so far.

 

That's great, good luck with the rest.

post #23156 of 34778
BTW, I would never send a watch Fedex or UPS without 3rd party insurance.
Fedex and UPS will gladly take your money for as much insurance as you want however it only covers something like $500 for jewelry.
USPS Registered mail with insurance is the way to go. It takes a while but is relatively inexpensive.
post #23157 of 34778
Quote:
Originally Posted by zippyh View Post

BTW, I would never send a watch Fedex or UPS without 3rd party insurance.
Fedex and UPS will gladly take your money for as much insurance as you want however it only covers something like $500 for jewelry.
USPS Registered mail with insurance is the way to go. It takes a while but is relatively inexpensive.

 

Unless it has changed (and please tell me if it has!), that $500 limit is for international shipments containing jewelry.  

post #23158 of 34778
Quote:
Originally Posted by Newcomer View Post

That is good to hear! I am going to ship it off tomorrow. JLC customer service has been great so far. They have given me their FedEx account, and said they would take care of insurance. They also said the watch should be back within a week or two. Very pleased so far.

glad to hear, buddy!
post #23159 of 34778

Best of luck, Nuke.

post #23160 of 34778
Thanks all, I will be sure to keep you updated. Doing one more experiment today, then off to Fort Worth it goes!

The JLC concierge told me not to send it back in the box. She said bubble wrap it and send it in a box. I have decided I am going to wrap it in a spare dust cloth, bubble wrap it, put it in a smaller box, put the smaller box in a bigger box with packing peanuts, and ship it off.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Classic Menswear
Styleforum › Forums › Men's Style › Classic Menswear › The Watch Appreciation Thread