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The Watch Appreciation Thread - Page 1543

post #23131 of 35582
Quote:
Originally Posted by in stitches View Post

Quote:
Originally Posted by dopey View Post

I look forward to stitchy's comments - these are great discussions.
Also - love the AT, Stitchy. It is a great watch. I think the small, no-date, black face is my favorite from that line (railmaster, I think), but they are all great watches. Someone will be very happy with it.
Quote:
Originally Posted by wurger View Post

Haha, stitchy and I both comes from sales background, can't wait for his POV. biggrin.gif

ill go out of order here for a minute. the AT is great. id be super tempted if i had not got my hands on the ToG. im hoping it finds a home with a loving owner, maybe even an SFer as some interest has been shown.

ANOTHER LONG POST!!!!! Warning: Spoiler! (Click to show)

back to dinos point #4. i do understand where he is coming from, especially since he is a serious customer. how can one really be expected to commit to a purchase without a price? and i think the rest of the story was kind of the proof being in the pudding with that fellow that he wasnt really ever going to put his money where his mouth was. in a way its not entirely dissimilar from buying a used car, some places negotiate/hold out on price until the customer starts with a number, some places just up and say this is the price, take it or leave it.

each has its upsides and downsides. if you are going to be willing to negotiate, you have to be good at it and not come off like a sleaze-ball. if you succeed at that, it can be great for buyer and seller. if not, it can be horrible. if you are going to have a no hassle policy, you also have to have good prices and you have to stick to your guns. if you have crappy prices or if people know that you are a flip flopper on your policy, that can also be horrible.

that being said, no seller really HAS to negotiate or not not negotiate, its a matter of a business owner deciding what way is best for his business based on his clientele/demographic/competitors... my experience as a person who has done work in both, but mostly within places that do negotiate, is as follows:

the idea is, "you dont want to be the customers first stop, you want to be their last." meaning, often times a person comes in looking at a piece, and they are drilling you for your bottom dollar just so they can go to their friend/cousin/other place.... and say "hey, i can get this for X, you said you will beat anyone, thats the number yo have to beat." and that sucks for place number one. no one likes dropping their pants only to be glanced at and then walked out on. when you are willing to negotiate, you want someone who has done their homework and is ready to rock and roll if you can give a great deal and come to mutually agreeable terms.

obviously no seller can expect a potential buyer to 100% agree to a purchase without a firm price. what i think the SA in that situation was trying to do, but failed miserably at was as follows. any serious buyer will know the price of the watch, and the range within he can expect a potential discount.

the question therefore is not,

A. "will you 100% buy this from me if i give you my best price (and lets assume you believe me that i really am giving you my best price), even though you dont know what i am going to say?" that is dumb.

the question is

B. "we both know you are truly interested in this piece and that you know the price range. if i give you my best possible price, are you willing to potentially make the purchase today, or at least leave a deposit to guarantee it? because if you are just pricing me out, i cant give you my best price. we can talk when you are really giving me a chance to close this deal." because the flip side of that is the customer who has no intent of buying at all, but just wants to leverage you. that is what the SA should be trying to avoid.

and some places that do that, will even give a number that isnt really their lowest, if they feel that whatever they say the customer will ask for a better deal. and yes, i have had countless customers do that, and you can almost always tell when its coming. lets say the price is 1750, if i say 1000, even though its a ridiculous price, that id only offer to keep someone from walking, they will ask for 950, and i cant do 950. if i say 1200 they will say 1100, and we agree. and they didnt get the best deal. they screwed themselves because i could tell that i had to leave myself room or there was no way to close it. thats part of the strategy both people agree to when you negotiate that way. and the reason is, because in those situations its not about that customer saving money, they just want to feel like they beat you. whatever you say, they need to pay less, and if they do, they feel they have won. you want to play games, fine, but know that its a gamble.

other times, i can tell the person really just wants the best deal, and ill put it out there HAPPILY. knowing that they are not just trying to win or leverage my offer for lower price, they just want a good deal, and im happy to oblige.

and imo that is 100% fair. as a business person you need to CYA, and a reasonable customer should know that. sometimes the customer calls the bluff and the price gets lower, sometimes they agree on the price even it it isnt the absolute lowest the SA can go. but why should the SA be required to always sell at the bottom most price? it doesnt matter if you the customer really got the BEST PRICE EVAR ZOMG!!!111! what matters is that the seller and buyer are both happy and satisfied with the price. i dont care how high a sellers margins are, thats not my business. all that matters is am i happy with the price. what he gets on his end is his business not mine.

now, a good sales person should be able to sort the liars from the pack, but there are always good liars who say that yes they are ready if the price is right, even though they are full of crap, but you know that is a potential situation when you agree to negotiate, and its your job as a sales person to do your best to assess the situation in front of you. the challenge is, being able to assess the customers level of readiness to commit if the price is right, knowing what number to put out first, and framing it in a way that you keep the customer engaged and interested without screwing yourself or the customer in the process. if you can do that, its a very beneficial way for both parties to transact. if you cant walk that line, then you wont find much success, as happened with dimo.


YMMV, but that is my take on this type of situation.

Top post from a seasoned sales, and there is nothing for me to add to!

especially the master class question of "we both know you are truly interested in this piece and that you know the price range. if i give you my best possible price, are you willing to potentially make the purchase today, or at least leave a deposit to guarantee it? because if you are just pricing me out, i cant give you my best price. we can talk when you are really giving me a chance to close this deal."
post #23132 of 35582
Quote:
Originally Posted by rnguy001 View Post

Roger - Some of your past timepieces have me salivating - Moser ...GS... JLC Master Reveil? I think we need to see a full chronological horological resume when you get the chance please! icon_gu_b_slayer[1].gif

I'd probably scare the crap out of myself pndering all the money I have spent on watches over the years. shog[1].gif

post #23133 of 35582

Stitchy - the way you rephrased the question in example "B" is not objectionable to me in any way.  But I too have gone watch shopping in NYC a few times.  Unsurpassed selection. NEVER bought anything.  Because what I hear time and again is example "A".  [Funny story about the last car dealer that tried to get me to put $500 on my cc as a "good faith" precondition to negotiating price, but I'm trying to stay on topic here].

 

I don't get this in T.O.  A dealer will tell me their best price without trying to strong-arm me to commit to an on-the-spot purchase. I may be considering a competing model that this dealer doesn't carry. I may try to effect a quick sale to help fund the purchase.  I may have any number of reasons for NOT being willing to drop coin then and there, yet still be very serious in my intention to buy that watch from that dealer.

 

But if I can't get a straight answer on price, that aint gonna happen.

 

Admittedly most of my purchases are on the secondary market, but my shopping experience in T.O. at better ADs has consistently been good.  In NYC, consistently not.  And this is the reason.

post #23134 of 35582
You know, funny enough, where I live I have received absolutely terrible service. The last couple of times I have worn my JLC when out watch shopping, and at both ADs near me the sales rep said something to the effect of "you look like you could use an upgrade, let me show you these B&Ms or Hamiltons. These are our Rolexes / IWCs / whatever, let me show you something more reasonably priced."

By saying that, they are making so many darned assumptions it is absurd. I do not get the watch bashing. That is probably the most questionable technique I have seen. Thus, I have purchased my watches exclusively from FADs.
post #23135 of 35582
Lots if sales people are morans. More later. smile.gif
post #23136 of 35582
Quote:
Originally Posted by wurger View Post


Haha, stitchy and I both comes from sales background, can't wait for his POV. biggrin.gif

I've worked in high end retail also.  

Quote:
Originally Posted by in stitches View Post

ANOTHER LONG POST!!!!!

back to dinos point #4. i do understand where he is coming from, especially since he is a serious customer. how can one really be expected to commit to a purchase without a price? and i think the rest of the story was kind of the proof being in the pudding with that fellow that he wasnt really ever going to put his money where his mouth was. in a way its not entirely dissimilar from buying a used car, some places negotiate/hold out on price until the customer starts with a number, some places just up and say this is the price, take it or leave it.

each has its upsides and downsides. if you are going to be willing to negotiate, you have to be good at it and not come off like a sleaze-ball. if you succeed at that, it can be great for buyer and seller. if not, it can be horrible. if you are going to have a no hassle policy, you also have to have good prices and you have to stick to your guns. if you have crappy prices or if people know that you are a flip flopper on your policy, that can also be horrible.

that being said, no seller really HAS to negotiate or not not negotiate, its a matter of a business owner deciding what way is best for his business based on his clientele/demographic/competitors... my experience as a person who has done work in both, but mostly within places that do negotiate, is as follows:

the idea is, "you dont want to be the customers first stop, you want to be their last." meaning, often times a person comes in looking at a piece, and they are drilling you for your bottom dollar just so they can go to their friend/cousin/other place.... and say "hey, i can get this for X, you said you will beat anyone, thats the number yo have to beat." and that sucks for place number one. no one likes dropping their pants only to be glanced at and then walked out on. when you are willing to negotiate, you want someone who has done their homework and is ready to rock and roll if you can give a great deal and come to mutually agreeable terms.

obviously no seller can expect a potential buyer to 100% agree to a purchase without a firm price. what i think the SA in that situation was trying to do, but failed miserably at was as follows. any serious buyer will know the price of the watch, and the range within he can expect a potential discount.

the question therefore is not,

A. "will you 100% buy this from me if i give you my best price (and lets assume you believe me that i really am giving you my best price), even though you dont know what i am going to say?" that is dumb.

the question is

B. "we both know you are truly interested in this piece and that you know the price range. if i give you my best possible price, are you willing to potentially make the purchase today, or at least leave a deposit to guarantee it? because if you are just pricing me out, i cant give you my best price. we can talk when you are really giving me a chance to close this deal." because the flip side of that is the customer who has no intent of buying at all, but just wants to leverage you. that is what the SA should be trying to avoid.

and some places that do that, will even give a number that isnt really their lowest, if they feel that whatever they say the customer will ask for a better deal. and yes, i have had countless customers do that, and you can almost always tell when its coming. lets say the price is 1750, if i say 1000, even though its a ridiculous price, that id only offer to keep someone from walking, they will ask for 950, and i cant do 950. if i say 1200 they will say 1100, and we agree. and they didnt get the best deal. they screwed themselves because i could tell that i had to leave myself room or there was no way to close it. thats part of the strategy both people agree to when you negotiate that way. and the reason is, because in those situations its not about that customer saving money, they just want to feel like they beat you. whatever you say, they need to pay less, and if they do, they feel they have won. you want to play games, fine, but know that its a gamble.

other times, i can tell the person really just wants the best deal, and ill put it out there HAPPILY. knowing that they are not just trying to win or leverage my offer for lower price, they just want a good deal, and im happy to oblige.

and imo that is 100% fair. as a business person you need to CYA, and a reasonable customer should know that. sometimes the customer calls the bluff and the price gets lower, sometimes they agree on the price even it it isnt the absolute lowest the SA can go. but why should the SA be required to always sell at the bottom most price? it doesnt matter if you the customer really got the BEST PRICE EVAR ZOMG!!!111! what matters is that the seller and buyer are both happy and satisfied with the price. i dont care how high a sellers margins are, thats not my business. all that matters is am i happy with the price. what he gets on his end is his business not mine.

now, a good sales person should be able to sort the liars from the pack, but there are always good liars who say that yes they are ready if the price is right, even though they are full of crap, but you know that is a potential situation when you agree to negotiate, and its your job as a sales person to do your best to assess the situation in front of you. the challenge is, being able to assess the customers level of readiness to commit if the price is right, knowing what number to put out first, and framing it in a way that you keep the customer engaged and interested without screwing yourself or the customer in the process. if you can do that, its a very beneficial way for both parties to transact. if you cant walk that line, then you wont find much success, as happened with dimo.


YMMV, but that is my take on this type of situation.

Stitchy,

 

Always a pleasure reading your thoughts on watches and from a sales perspective.  Let me start by saying, I've worked in high end retail.  I know what its like spend time on tire kickers or people that are just in the store with friends to look like big shots who might buy a high end item...but never do.  So I have sympathy for sales associates, and I'm a firm believer that on items that can be negotiated, everyone can be a winner. I should feel like I got a good deal, but I also want the sales associate or business owner to feel that they sold the item for a fair price, they can make a profit, and they were glad to do business with me.  I've had sales relationships that have lasted for several years (in some cases more than 10 years).  I've been invited to their homes and parties...so if I had a history of jerking business owners or sales people around, I probably wouldn't get invited to their homes.

 

That being said, in an effort to just have a paragraph or so about each of the stores I visited in NYC, a few details were left out.  However, so that you have a more complete understanding of my dealings with Cellini, and the AD from another state, let me start by saying, I started my quest for a high end sports watch on a visit to NYC in May 2012, without any intention of buying during that trip.  I wanted to look and try on VCs, APs, Pateks, and a few other watches that are not available through ADs or Boutiques in my home state.  Each place I went to on my initial visit I told them I was considering a few watches to mark an occasion, and I needed to see them and try them on to narrow down my selection.  I discovered that none of the ADs in the States had received their allotment of Jumbos.  After spending time looking at APs with the sales associate at Cellini, I explained what I was interested in and what I was looking in terms of brands.  I told him I still had some looking to do.  I did ask what kind of discounting one could expect on an AP as I had never bought one.  He said they discount, but not as much as they used to years ago.  He gave me his card and said to call him if I decided that I really wanted a Jumbo and he would look into availability.  He said to shop with him last. He also asked for my contact info which I gave to him.  I did my home work, decided I wanted the Jumbo and called several places.

 

I called Govberg, since I had heard of them and they said they had a wait list and probably no discount.  I called a place I knew was an AD in Chicago, they said they only expected 1 watch for the year and that it was spoke for at full price.  I called the AD (I eventually bought from) and he we chatted on the phone.  He talked to me about APs history, Genta, the RO's history and other interesting things having to do with the brand.  I told him I was interested in a Jumbo.  He said he said he would have to talk to the AP Rep about availability and that he would call me the next day.  He called and we chatted some more about APs, ROs, and the availability of Jumbos.  I asked him what the best deal he could offer me was.  He put me on hold for a minute or so, and then gave me a figure.  I asked if he could do any better.  He replied, that he wished he could, but that was the best he could do.  He was closing for the day and told me to think on it and if were interested he would need a small deposit $500.  I said ok.  The next day I called the Cellini guy and told him I had done my home work and I was interested in a RO Jumbo.  He said he would have to look into availability.  I said what can he do on the price...he asked me if I could commit to buying it right now.  I asked how I could commit when he hadn't given me a price? He said he could only get me a soft price right now and if I were certain I would commit to him, he would see if he could do better..  Then he started to tell me that its a tough model to get, blah blah blah.  I said, "Look I visited you in your store.  I called you on the phone to get a price and availability.  I have a price from another AD."  At which point he asked what the price was.  I said that wouldn't be fair to the other guy who already gave me a price.  If you want me to consider buying from you I need a price." He said he would get back to me on availability and price.  I said sounds good.  He called me later that day and gave me a price and availability. I said I have a better price from the other AD, but thank you.  He said he gave me a soft price and that maybe had a little more room but he didn't think there would be a lot.  I said, the other guy gave me his best price if you want to do the same fine, but if not his price is better.  Then he started telling me their customer service is better than anyone else's.  Then he said well if he knew what the other offered and maybe they could match it.  I said, what for...if it weren't for the other guy I wouldn't get a better price from you so shouldn't I reward the other guy.  He said he would see what he could do.  He called and left a message saying he could only do a very little better. The other guy was significantly less, so I didn't bother to find out what a second very small discount was, especially as I found the entire ordeal a f*cking waste of my time.  I wasn't trying to screw him over, nickel and dime him, waste his time, or make him sell for what he couldn't sell it for.  Just give me the best deal you can.  If it works great if not, no hard feelings.  However, if the other guy could give me a single fair price...it just made me feel the Cellini guy wasted my time (and his own).  I find the used car tactics annoying and tiresome.  I sent my deposit to the other guy, he ordered my watch and he got the sale.  

 

While I get the entire thing about someone using their negotiations with a sales associate to get a price or leverage from some place a friend or relative has...then on some level did you really lose a sale no matter what price you gave?  He had no intention of buying from you...so you couldn't really lose the sale.  Although, if you gave a tough low figure...it probably annoyed and put quite a squeeze on the friend/relative dealer.  

 

I think in your situation Stitchy, on used pieces its more complicated.  What you can sell a piece for an still do well, maybe be different than for an AD.  You guys buy your pieces from owners who may or may not know the market so there is greater variation for what you can buy for and sell for and make a good profit.  Also, when the next piece in similar condition is coming in you don't know and neither does the buyer. Another store may not have the same pieces to directly compete with you.  With ADs their purchase price is the same, they can get the same inventory etc..  Their margins may differ a bit based on overhead etc., but theoretically, most can should be able to give similar deals.  

 

In the end I'm a firm believer that fair deals can be made where everyone is happy, buyer and seller.  But my experience in NYC ADs, (more so than anywhere) is the used car sales man tactics, where they won't even give a price unless I say I'll buy, without having a real price from them. 

post #23137 of 35582
Only time I was ever treated like I was completely invisible in a watch shop was at Wempe in NY, about 10 years ago. Haven't been back since.

Wanted to look at Langes, and seriously could have bought one that day, had things gone well. Admittedly, I was in jeans, but i would have assumed the Breguet I was wearing would have suggested I was at least a serious potential customer.
post #23138 of 35582
Looks like I can cross watch shopping off my list when I visit NYC later this year.
post #23139 of 35582
thanks, wurger!

dino, thanks for reading my post and for replying.

i hope i didnt come off as accusatory of you in my post, i tried hard to make it clear that i though that the SA botched that deal, not you. i thought you were being perfectly reasonable. he was in a situation where you upfront told him you were ready to buy and you had a good price elsewhere. you gave him a shot at the deal, he flubbed it. he should have taken the gamble and put his best offer out there. if he was confident enough to do so, he may have gotten the sale. but he wasnt.

it was also very honorable of you not to undercut the second guy you liked. im sure if you said his price there is a good chance the original guy would have at least matched it. by being fair, you may have spent a few dollars more, but you dealt honorably, and that says a lot.

regarding this,

"While I get the entire thing about someone using their negotiations with a sales associate to get a price or leverage from some place a friend or relative has...then on some level did you really lose a sale no matter what price you gave? He had no intention of buying from you...so you couldn't really lose the sale. Although, if you gave a tough low figure...it probably annoyed and put quite a squeeze on the friend/relative dealer."

i dont look at it as being about losing a sale. yes, there was no sale to be made to begin with. its more that someone who is merely using you as leverage, and has absolutely no intention of buying from you, does not in my opinion deserve to even get a price quote. i just think its wrong. its like a grotesque peep show and a waste of the SAs time.

certainly buying pre-owned is different, and i was trying to draw on my BNIB sales experience for my post up there.

all in all, i think we pretty much agree here. especially in what you said here:

"and I'm a firm believer that on items that can be negotiated, everyone can be a winner. I should feel like I got a good deal, but I also want the sales associate or business owner to feel that they sold the item for a fair price, they can make a profit, and they were glad to do business with me."

thats 100% how i feel.
post #23140 of 35582
i will say, that in the wempe i visited in manhattan (on 5th ave iirc) i have had only superb experiences. very nice folk, happy to show me stuff even though i said clearly i was just ogling. and no hovering. maybe i was just lucky, or its my pretty face lol.
post #23141 of 35582
Quote:
Originally Posted by RogerP View Post

I don't get this in T.O.  A dealer will tell me their best price without trying to strong-arm me to commit to an on-the-spot purchase. I may be considering a competing model that this dealer doesn't carry. I may try to effect a quick sale to help fund the purchase.  I may have any number of reasons for NOT being willing to drop coin then and there, yet still be very serious in my intention to buy that watch from that dealer.

 

But if I can't get a straight answer on price, that aint gonna happen.

 

Admittedly most of my purchases are on the secondary market, but my shopping experience in T.O. at better ADs has consistently been good.  In NYC, consistently not.  And this is the reason.

Maybe its a NYC thing.  I have very rarely had ADs outside of NYC try a strong arm approach to get me to commit to a sale before telling me a price.  As with you, that kind of deal is never going to happen with me.  If the sales person can't give me straight answer on price...how much trust will I ever have in him.  How can a build a lasting relationship with a sales associate who who I don't trust?  Plain and simple, I can't.

Quote:
Originally Posted by Newcomer View Post

You know, funny enough, where I live I have received absolutely terrible service. The last couple of times I have worn my JLC when out watch shopping, and at both ADs near me the sales rep said something to the effect of "you look like you could use an upgrade, let me show you these B&Ms or Hamiltons. These are our Rolexes / IWCs / whatever, let me show you something more reasonably priced."

By saying that, they are making so many darned assumptions it is absurd. I do not get the watch bashing. That is probably the most questionable technique I have seen. Thus, I have purchased my watches exclusively from FADs.

Really stupid tactic.  Years ago, I went into a high end jeweler in Boston, with my father.  They carried Patek, Vacheron, IWC, JLC, and a few other brands.  My father was wearing an all gold Submariner.  He asked to see a Patek.  While we were there a woman came in and asked if they carried Rolex.  A younger sales associate replied, "No, we only carry good brands."  The older associate assisting my father knew he was wearing a Rolex and said, "You should be careful of what you say, we have guests."

Quote:
Originally Posted by Flake View Post

Only time I was ever treated like I was completely invisible in a watch shop was at Wempe in NY, about 10 years ago. Haven't been back since.

Wanted to look at Langes, and seriously could have bought one that day, had things gone well. Admittedly, I was in jeans, but i would have assumed the Breguet I was wearing would have suggested I was at least a serious potential customer.

I've hit or miss service at Wempe.  But I've never gotten a price from them that made them a serious contender on anything. I would have thought that if you were wearing a Breguet the jeans would be irrelevant, and they would be happy to wait on you.  I guess not.  Its not right, but it happens.  My wife and I were in Vegas and she wanted an LV hand bag.  It was hotter than hell, and we weren't really dressed up (although we didn't look like slobs or tourists that only buy junky T-shirts) when we went into the LV Boutique at the Wynn.  No one could be bothered to talk to us.  They were all standing around a register chatting and playing with their phones.  I said to my wife ...no problem...we'll buy it at the Boston boutique...and we did. 

Quote:
Originally Posted by cyc wid it View Post

Looks like I can cross watch shopping off my list when I visit NYC later this year.

Its a fun place to see things...but in the more than 15 years I've occasionally been to the city, I've never ended up buying a watch there. 

Quote:
Originally Posted by in stitches View Post


that being said, no seller really HAS to negotiate or not not negotiate, its a matter of a business owner deciding what way is best for his business based on his clientele/demographic/competitors... my experience as a person who has done work in both, but mostly within places that do negotiate, is as follows:

Stitchy, I forgot to address this.  I'm pretty familiar with the market for most watches (which are discounted, which are not). I've never presumed any seller HAS to discount an item.  It's at their discretion.  However, if its a watch I know no one pays MSRP for, I will certainly inquire about a discount if its a watch I want.  If they say no, I'm not offended.  I just know its not the right place for that watch.  On the other hand I've purchased watches that I knew were not discounted, did not bother to ask about discounts (since I knew they didn't exist), wanted the watch and paid the MRSP.

Quote:
Originally Posted by in stitches View Post

dino, thanks for reading my post and for replying.

i hope i didnt come off as accusatory of you in my post, i tried hard to make it clear that i though that the SA botched that deal, not you. i thought you were being perfectly reasonable. he was in a situation where you upfront told him you were ready to buy and you had a good price elsewhere. you gave him a shot at the deal, he flubbed it. he should have taken the gamble and put his best offer out there. if he was confident enough to do so, he may have gotten the sale. but he wasnt.

it was also very honorable of you not to undercut the second guy you liked. im sure if you said his price there is a good chance the original guy would have at least matched it. by being fair, you may have spent a few dollars more, but you dealt honorably, and that says a lot.

regarding this,

"While I get the entire thing about someone using their negotiations with a sales associate to get a price or leverage from some place a friend or relative has...then on some level did you really lose a sale no matter what price you gave? He had no intention of buying from you...so you couldn't really lose the sale. Although, if you gave a tough low figure...it probably annoyed and put quite a squeeze on the friend/relative dealer."

i dont look at it as being about losing a sale. yes, there was no sale to be made to begin with. its more that someone who is merely using you as leverage, and has absolutely no intention of buying from you, does not in my opinion deserve to even get a price quote. i just think its wrong. its like a grotesque peep show and a waste of the SAs time.

all in all, i think we pretty much agree here. especially in what you said here:

"and I'm a firm believer that on items that can be negotiated, everyone can be a winner. I should feel like I got a good deal, but I also want the sales associate or business owner to feel that they sold the item for a fair price, they can make a profit, and they were glad to do business with me."

thats 100% how i feel.

Hi Stitchy, no worries.  I just wanted you to be clear that it wasn't like I walked in off the street and the sales associate at Cellini did not have ample time to evaluate whether I was a serious customer.  I met him in the store.  Informed him of my intentions, asked generally about discounting, and did not ask for an actual price until I was sure I wanted a Jumbo and I had done some homework.  Then he and I had a few follow up phone calls.  I wouldn't want some one to jerk me around in my business and I don't do that to others.  I don't like playing games.  I asked an up front honest question, all I ask is be polite and give me a fair and honest answer.  Even if the guy said he couldn't discount it, that would be fine.  I wouldn't buy from him as I don't need to over pay for an item, but I'd have more respect for him for being honest with me.  

 

As for not undercutting the second guy...he was straight up and honest, and I like that.  He gave me his best deal without excuses or playing games...the other sales person was a leech only looking to piggy back on the other guy's deal.  If he couldn't come up with his best price on his own, he certainly should not be rewarded for matching the other guy or for beating him by a few dollars when he never would have done it on his own.  If it cost me a few extra dollars, well I think the good sales man earned it, as I could see he is the kind of guy I could do business with again. I'd rather give my business to the guy that treated me properly.  If we all only shop with the guys that undercut the guys that makee an effort to give a best price, eventually the guy originally giving the best price will be put out of business and we will be stuck dealing with the slimy used car tactics sales person.  

 

Yes I agree, the person just seeking a price to use to gain leverage for negotiating with a friend/relative is wasting a sales associates time.  

 

I don't think sales people and customers should be adversaries, although sometimes I'm sure both sides see it that way.  As I stated before, with regard items that can be negotiated, if everyone is reasonable and up front, consumers and sales people can all feel like winners and create a relationship that fosters both sides looking forward to doing business together again.  

post #23142 of 35582
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My JLC died again at 11:45. Poop.
post #23143 of 35582
My $.02 on why NYC sucks for buying a watch, if you have other options-

1> Multiple AD's very close to each other. So getting them to compete with each other is much easier
2> High overhead in general, so they have a tighter margin
3> There are a ton of people with money that just don't want to leave the Island to save $5k on a $100k watch.

I suspect if you have a relationship at a place like Wempe (aka Frilly), it's a completely different story.
post #23144 of 35582

Sorry for the bad picture, but I bought this, in my taste, very cool steampunk-kinda watch from Etsy a couple of weeks ago and got it yesterday. The picture doesn't do the watch justice, since it's more gold-like in reality. Looks very cool!

 

My other, and somewhat different watch, is something I bought of the Cassiopeia shop (I live in Denmark) and is this Danish "Skagen" watch. It's kinda "blingy" I guess, but goes really well with a white shirt!

Link to the product here http://www.cassiopeia-shop.dk/skagen-357xlsss/

post #23145 of 35582
As another used to low volume high value sales I find there are buyers, time waster and the vast majority in between. The person who you know and who has bought from you before will get premium service and the best price you are prepared to offer, which may not be as low as someone elsewhere but is your best price. The person you have dealt with before and who has never bought is treated politely but you wish he would not keep asking for prices just to beat down whoever he always buys from so after a while your price to him is not the best. Every one else should receive very good service and certainly until you know better a good market discount. We have the advantage of selling a product that while similar to other products is not available as an identical item from multiple distributors.

There is a watch shop in London on whose adverts it says "don't come to us until you have been to every one else" - you know you are going to get the treatment that Dino had from Cellini from them.
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