Originally Posted by in stitches
NS - agree 100%. i learned that same lesson in one of my first jobs as well. i was also talking to an art dealer recently who told me that she had just had a woman walk in that she literally thought was a homeless vagabond. but she treater like she would anyone else. the lady bought a painting for 900k on the spot.
Sales people would be wise to take the advice of Queen Elizabeth. One time she was asked something to the effect of, ...You deal with so many types of people from royalty and celebrities, to average people. Is it difficult knowing how to deal with different types of people? The Queen answered, "I have one set of manners and I use them for everyone."
Originally Posted by Kai
The Ferrari dealer I visited wasn't actually interested in selling (new) Ferraris. He just wanted to sell cars to people he knew, who would then trade them back in so he could flip them for big profits. I don't think I've been treated with less interest and less respect at any car dealer I've ever visited (or just about any retailer for that matter.) He didn't want my business and made that abundantly clear.
Most Ferrari dealers have no unsold new models. There is usually a list to buy new ones, and some dealers policy was/and may still be...You have to buy a pre-owned Ferrari from them before they will put you on the list and take your order for a new one. Things may have changed since the economic down turn of say 2008/09.
Originally Posted by Keith T
Quick anecdote re: customer service...
I was once in a local AD's shop looking at some watches when I heard my sales lady being paged overhead.
This is a pretty big place-- they've got JLC, Vacheron, Panerai, Tag, FP Journe, etc.....lots of jewelry, too. (No Rolex, interestingly).
Anyway, we were looking at ...oh Piaget! They've also got Piaget, and I was checking out one of those ultra-thin beauties, right? White gold, about 38mm. Black croc strap...it was perfect...but I digress.Warning: Spoiler! (Click to show)
So I've maybe already taken 10 minutes of her time, and it's understood that I'm not really buying on this particular day, but she's a really nice lady, good salesperson. Used to be with another national retail jewelry outfit. I had bought my 210 from her about a year before this.
Anyway, she had ignored that initial page, because she said was "already with a customer" (me.)
Sincere or not, it did make me feel ...valued.....if that's not overstating it.
After about another minute goes by, I hear her paged again. This time, she apologized profusely, but said she better excuse herself for a moment and see what's going on.
I told her no big deal, I should be going anyway. Thanked her for her time.
So she takes a couple steps towards the service counter, and out of my peripheral vision, I see a guy walking towards us.
Then I hear my lady say, in mock disgust, "Oh NO....not this guy again!" Real sarcastically.
This fairly tall dude walks up to us-- dark hair, cut very short-- dressed quite casual, shorts and a t-shirt-- even wearing flip-flops if I recall correctly.
He says that he's sorry for interrupting, didn't mean to be rude.
He sticks out his hand to shake, and introduces himself..."Hi, I'm Matt."
It's Matt Schaub, quarterback of the Houston Texans.
I said hello, nice to meet you.
Super-nice guy. He gave the lady a big hug, asked about her family.
She asked him about how his foot was doing (he had one of those Lisfranc (sp?) injuries, and he said the rehab was going well.
So we just kind of all did the small talk thing for a bit....and then I excused myself. "Have a great day".
Sales lady tells me thanks for coming in, see you next time. And I head on out.
All in all, a pretty cool experience.
I can only assume that Schaub does a good bit of business in there. And if I had a bunch of NFL money, I probably would too.
Bastard probably bought the Altiplano that I wanted.
TRUE STORY, BRO.
Great story!!! Also great taste. I love the Altiplanos...and it was the "One that got away." Years ago I was in Chicago. I popped into an AD. They had lost their Piaget franchise and all Piaget's were 50% off. I looked at a handsome rose gold round Altiplano I believe it was 38mm. MRSP was $9,995. I could have had it for about $5K. Hesitated and decided to think on it (had other expenses to consider at the time), when I went back the next day it was gone! ARHHRGG
and I just wasn't in love with the WG version they had.
Originally Posted by apropos
Must... resist... Must... See... In... Person... First...
Cool serial number on your eBay Art Deco though.
I think I'll just keep saving for the platinum Reverso Moonphase. Now that
is a bazinga
watch... which I've seen/held in person. Very rare in the secondary market, for obvious reasons.
Silver powder numerals on a ruthenium dial... what else can I say right? Bazinga!!
I tried one of those on many years ago and it was way out of my price range....but that is my favorite Reverso of all time! I came close to buying the standard manual wind, RG Sun/Moon years ago...but was swayed by a VC. However, I look forward to joining the Reverso owners club some day.