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The Watch Appreciation Thread - Page 1368

post #20506 of 39315
Quote:
Originally Posted by in stitches View Post

Well, I don't expect half-literate rednecks to read that, silly.

wink.gif

well....when i saw the bottom and it said this..
Quote:
Originally Posted by in stitches View Post

just my opinion.

i knew it was just paragraphs of mumblepost. nod[1].gif
post #20507 of 39315
I love you too, derek.
post #20508 of 39315
Quote:
Originally Posted by in stitches View Post

I love you too, derek.

this is why we're friends. you get me.
post #20509 of 39315
Thanks for that view point, Stitch. As someone not in just sales, but specifically the sales of watches, it's great to hear it from the other side.

I may be off base here, but I would expect there to be 'stricter' requirements of sales people working high end goods, no? For example, at a Ferrari dealership, I would expect that the sales people there have been taught how to deal with Ferrari customers - their (many times) needy and entitled demands, right down to the nitty gritty stuff only a Ferrari dealership could offer. I dont' think you could approach a Ferrari customer/client the same way you do a Ford or Toyota or even Lexus customer..

So would someone working at a Lange boutique likely be taught the same - "hey we're dealing with higher clientele here, and there's a higher expectation of our product and therefore our example and our image, and so you should occasionally expect A, B and C from our customers. And this is how we go about it.." I would expect a Lange or Patek boutique to offer a different sales experience than say a Tourneau for example, and I would think they would pride themselves on catering to a higher end of customer as well (in terms of financial resources).

That being said, I definitely hear what you're saying. As customers we have to hold up our end of the deal - and not request/demand things that are not within policy or protocol. It's nice to get favors, but they should not always be expected. When we do get favors and gifts, then it definitely is that cherry on top that sometimes makes for a lasting relationship.

Though not directly in sales, I deal with sometimes entitled customers to a degree, and I'm sure they always think they're right. It's frustrating as hell.
post #20510 of 39315

NOVA TWAT MEET UP?

 

that includes you stitchy

post #20511 of 39315
Quote:
Originally Posted by no frills View Post

^^ mimo, I am happy to oblige. Here is my new "two-tone perpetual calendar dual time split seconds chronograph!" That's right, boys and girls. I've got timepieces from Patek that allows for split seconds chronograph functionality - the ability to time two events simultaneously. No, it's not the 5004 or the 5204. I cannot afford either of those pieces. So, instead, I present my innovative split seconds chronograph - dual face watch, yellow gold and platinum, both with silver dials. For the first event I click the top pusher on the platinum, and for the second event I click the top pusher on the yellow gold. Voila! In fact, this "split seconds chronograph" of mine not only allows me to time two events at the same time... it's also a "perpetual calendar dual time" complication, which allows me to track the time/day/date/moonphase for TWO PLACES IN THE WORLD at the same time! How 'bout that! Not even the 5004 or the 5204 can do that! Heh heh. 8698211253_2a5b8e4439.jpg

excellent! lol8[1].gif
post #20512 of 39315
Quote:
Originally Posted by DerekS View Post

this is why we're friends. you get me.

nod[1].gif
Quote:
Originally Posted by rnguy001 View Post

Thanks for that view point, Stitch. As someone not in just sales, but specifically the sales of watches, it's great to hear it from the other side.
Warning: Spoiler! (Click to show)
I may be off base here, but I would expect there to be 'stricter' requirements of sales people working high end goods, no? For example, at a Ferrari dealership, I would expect that the sales people there have been taught how to deal with Ferrari customers - their (many times) needy and entitled demands, right down to the nitty gritty stuff only a Ferrari dealership could offer. I dont' think you could approach a Ferrari customer/client the same way you do a Ford or Toyota or even Lexus customer..

So would someone working at a Lange boutique likely be taught the same - "hey we're dealing with higher clientele here, and there's a higher expectation of our product and therefore our example and our image, and so you should occasionally expect A, B and C from our customers. And this is how we go about it.." I would expect a Lange or Patek boutique to offer a different sales experience than say a Tourneau for example, and I would think they would pride themselves on catering to a higher end of customer as well (in terms of financial resources).

That being said, I definitely hear what you're saying. As customers we have to hold up our end of the deal - and not request/demand things that are not within policy or protocol. It's nice to get favors, but they should not always be expected. When we do get favors and gifts, then it definitely is that cherry on top that sometimes makes for a lasting relationship.

Though not directly in sales, I deal with sometimes entitled customers to a degree, and I'm sure they always think they're right. It's frustrating as hell.

glad you appreciated my point of view. i would not say you are off base, but what one should expect and what is reality are two very different things.

regarding boutiques v places like tourneau, its actually the independent places that often have better staff. they are smaller operations, often only one, two or maybe three locations, the owners are often on staff and they can be more particular with who they employ and how they are acting and being more proactive with issues that may arise and training.

with boutiques that are part of an organization of hundreds or even thousands of employees, the dilution from owner to VP to managing directors to hiring directors, to on-site mangers.... can often lead to an average lesser quality of sales staff. now, i have been to boutiques that have absolutely fantastic and super knowledgable sales people, but also places that have a not so great staff. its more of a hit or miss imo.

as a sidebar, in general, be wary of places that are primarily jewelry stores and only carry watches because they need to look a certain way. i find those places usually have the least knowledgable watch sales staff on average, even if they are as nice as can be.

as far as the guys request, i think it was perfectly reasonable for that type of customer to ask for that service, and it should have been granted. sadly, there seems to have been an unfortunate dynamic in the way he asked, and the person he happened upon.

Quote:
Originally Posted by Cylon View Post

NOVA TWAT MEET UP?
that includes you stitchy

id be glad to. smile.gif
post #20513 of 39315
Quote:
Originally Posted by in stitches View Post

regarding the ALS strap story that apropos related, i think it boils down to a few things. as a person who has worked most of my career in sales or sales related positions, in the jewelry industry and others, and both in sales and managerial roles, the onus in my opinion falls on a both parties a little bit.
Warning: Spoiler! (Click to show)


the customer: i dont know the whole story, but this is what it seems to me. i know everyone wants to hope that because they are a baller people will insta-recognize them without them having to say a word. but i hate to break it to ya, thats not reality. even a-list celebrities sometimes get turned away because they are not recognized. sure, this guy bought a very significant amount of high figure pieces, but guess what, lange makes expensive watches, and i bet there are many customers that spend like he does. and if he did not buy them in that boutique, its highly unlikely that anyone would know that he is a major customer, for all they know he got the watch on ebay.

and lets be honest, the guy is not a fool, he knew he was asking for something a little special. what he should have done, imo, to avoid that, would be to politely walk over to a sales person and either right off ask for a manager, or just put all the cards on the table. hi, my name is so and so, i have been a customer for a long time and have purchased x,y,z.... watches from ADs. i recently bought this strap here and i realize i dont really love it, it was only worn a few times, would it be possible to swap it out for another? i can almost assure you, had he done that, the outcome would have been significantly different.

now, for all i know he said all that, and did just that, but based on the result and what i read, i am confident that he probably just walked in, said hi please exchange this. the salesperson said no, because that is probably their standard policy, and yes all companies need policies or people will abuse them. and he said ok and walked out all mad that they did not recognize him and service him as he deserved. many many issues in these types of situations break down to poor communication. dont wait for people to figure out who you are, just tell them. it saves everyone a lot of aggravation and time. if i am wrong and he did that and was still turned away, whoever made that call is a moron and should be fired.

the salesperson: the hiring process for most of these sales postions is pretty simple, be pretty or handsome and well enough spoken or charismatic, and we will teach you enough product info so you can reasonably sell. many of them dont have much interest in upward mobility, they want to put in their hours, get their commissions (if there are any) and go home and take vacation. very run of the mill wage employees.

for such a person, when a customer walks in out of the blue that you dont know has bought through authorized channels, and asks for a favor, they pick up their head, and politely (hopefully) say, no i am sorry we can not do that. and then they wait for something more exciting to happen or for a smoke break.

a better sales person would have realized that something more might be as stake, asked a few questions to get the whole picture, and then said, let me ask my manager. the manager would have said yes, and everyone would be happy. but, not all sales people are astute like that, and its kind of a pity.

however, the only way to truly fix that, is to hire better people. and better people cost more money. and with all the growth these companies are experiencing that can add up fast. and guess where that cost goes? thats right, right into the price of the watches. because that is business. sure, it would be nice if every company could only employ top notch amazing sales people, but that is just not the reality. that being the case, know that going in, and say what you have to say, dont leave any guess work. and if the person you first speak to is not getting it done, ask someone else.

just my opinion.

 

+1,000  Well said Stitchy.  As someone that worked in sales years ago I couldn't have said it better myself!  fistbump.gif

Quote:
Originally Posted by rnguy001 View Post

Thanks for that view point, Stitch. As someone not in just sales, but specifically the sales of watches, it's great to hear it from the other side.

I may be off base here, but I would expect there to be 'stricter' requirements of sales people working high end goods, no? For example, at a Ferrari dealership, I would expect that the sales people there have been taught how to deal with Ferrari customers - their (many times) needy and entitled demands, right down to the nitty gritty stuff only a Ferrari dealership could offer. I dont' think you could approach a Ferrari customer/client the same way you do a Ford or Toyota or even Lexus customer..
 

Your Ferrari dealer example is quite interesting....but a tad off.  First I'd say they don't always know how to deal with customers.  An acquaintance who ones 2 Porsche 911s (each of which was about $120K), went into a Ferrari dealer with a few friend to look around.  They pulled up in his Audi R8 V10.  A sales person went over and asked the passenger "Oh is that your R8 and are you thinking of trading it toward a Ferrari?"  When the guy said, "No its my friend's car."  The sales person practically pushed him out of the watch to get over to the car owner and make and introduction.  The R8 owner told me he was completely offended by how rudely his friend was treated that he said he didn't need any help ...He then promptly went bought an Aston Martin.

 

Also, although I think Ferrari owners are picky, they are not as picky as say a Lexus owner or Mercedes owner.  Most people know exotic cars are a bit finicky and tend to be a bit forgiving and make excuses for them.  Lexus and Mercedes owners tend to be very fussy as they expect perfection. 

 

Quote:

Originally Posted by no frills View Post
Warning: Spoiler! (Click to show)


^^ mimo, I am happy to oblige. Here is my new "two-tone perpetual calendar dual time split seconds chronograph!" That's right, boys and girls. I've got timepieces from Patek that allows for split seconds chronograph functionality - the ability to time two events simultaneously. No, it's not the 5004 or the 5204. I cannot afford either of those pieces. So, instead, I present my innovative split seconds chronograph - dual face watch, yellow gold and platinum, both with silver dials. For the first event I click the top pusher on the platinum, and for the second event I click the top pusher on the yellow gold. Voila! In fact, this "split seconds chronograph" of mine not only allows me to time two events at the same time... it's also a "perpetual calendar dual time" complication, which allows me to track the time/day/date/moonphase for TWO PLACES IN THE WORLD at the same time! How 'bout that! Not even the

 

5004 or the 5204 can do that! Heh heh. 3970P_and_J

Frills you should contact Patek and offer to sell them your revolutionary idea for the next complication they should release.   All kidding aside they are beautiful  !!!

 

Quote:
Originally Posted by DerekS View Post


Stitch and i were talking about this watch yesterday...cant believe i forgot to suggest that. The ingy is an awesome watch. Rugged as hell too. I love the bracelet, but it also looks awesome on a strap..IIRC they did an AMG version on a black kevlar strap that was really sporty looking. Not something i typically like at all but it really looked nice on that.

I really liked the IWC Ingenuir ...but the AMG version didn't do much for me.

Quote:
Originally Posted by jbarwick View Post

So I was told by my fiance to give her some watch ideas for a wedding gift for me.  Budget is $10K.  I really like the dive watch style and the fact they they are rugged so some scratches will only add character.  A nicer dress watch is in the cards but I feel I would not wear it daily.  

 

So far my ideas are:

Omega Planet Ocean - Black dial, gray bezel, 42mm

Rolex Submariner - undecided on color

What other dive watches are on this caliber?  I feel like I have went through a ton and none pique my interest.

 

Now I told her I like the 2nd hand market idea which would put a Rolex Deepsea or a IWC Portuguese Auto (though not a dive watch).  I love the look of 70s sub with the patina and yellowish lume but she thinks they are too old plus she wants to see it in person.

 

Any ideas or pointers would be great!

Buy a new Submariner .  Its a great watch, and if you don't specifically need a dress watch its is a perfect watch for almost every occasion.  Hell, if you have to you can get away with it with a sport jacket or even a suit (although then I'd prefer a dress watch). 

 

I'm not always practical, especially when watches are the issue.  That being said, do youself and your fiance a favor, just because the budget is $10,000 doesn't mean you should spend $10,000.  Not sure how young, or old, or established you guys are, but there may be other things you will want or need.  The Rolex can do everything you want it to do you its well under $10,000.  There will be time to get other more expensive watches later on.  If you guys are old or simply loaded, then completely disregard what I've said and blow then entire budget!

post #20514 of 39315

Im partial to the sagely advice just above. I prefer the older subs with the smaller lug profile. You can get one around 5k. Save the rest or get your wife something else and look like a stud icon_gu_b_slayer[1].gif

post #20515 of 39315
I agree with Dino and Cylon - JLC Deepsea Chrono! smile.gif
post #20516 of 39315
Quote:
Originally Posted by Dino944 View Post

+1,000  Well said Stitchy.  As someone that worked in sales years ago I couldn't have said it better myself!  fistbump.gif

thanks! much appreciated.
Quote:
Buy a new Submariner . Its a great watch, and if you don't specifically need a dress watch its is a perfect watch for almost every occasion. Hell, if you have to you can get away with it with a sport jacket or even a suit (although then I'd prefer a dress watch).
I'm not always practical, especially when watches are the issue.  That being said, do youself and your fiance a favor, just because the budget is $10,000 doesn't mean you should spend $10,000.  Not sure how young, or old, or established you guys are, but there may be other things you will want or need.  The Rolex can do everything you want it to do you its well under $10,000.  There will be time to get other more expensive watches later on.  If you guys are old or simply loaded, then completely disregard what I've said and blow then entire budget!

i would wear a sub with a suit and tie. dont even care.

alos, i have an appointment tomorrow to look at a sub from a gent looking to sell. maybe i can work a deal with the groom to be!
post #20517 of 39315
Quick anecdote re: customer service...

I was once in a local AD's shop looking at some watches when I heard my sales lady being paged overhead.

This is a pretty big place-- they've got JLC, Vacheron, Panerai, Tag, FP Journe, etc.....lots of jewelry, too. (No Rolex, interestingly).

Anyway, we were looking at ...oh Piaget! They've also got Piaget, and I was checking out one of those ultra-thin beauties, right? White gold, about 38mm. Black croc strap...it was perfect...but I digress.

So I've maybe already taken 10 minutes of her time, and it's understood that I'm not really buying on this particular day, but she's a really nice lady, good salesperson. Used to be with another national retail jewelry outfit. I had bought my 210 from her about a year before this.

Anyway, she had ignored that initial page, because she said was "already with a customer" (me.)

Sincere or not, it did make me feel ...valued.....if that's not overstating it.

After about another minute goes by, I hear her paged again. This time, she apologized profusely, but said she better excuse herself for a moment and see what's going on.

I told her no big deal, I should be going anyway. Thanked her for her time.

So she takes a couple steps towards the service counter, and out of my peripheral vision, I see a guy walking towards us.

Then I hear my lady say, in mock disgust, "Oh NO....not this guy again!" Real sarcastically.

This fairly tall dude walks up to us-- dark hair, cut very short-- dressed quite casual, shorts and a t-shirt-- even wearing flip-flops if I recall correctly.

He says that he's sorry for interrupting, didn't mean to be rude.

He sticks out his hand to shake, and introduces himself..."Hi, I'm Matt."

It's Matt Schaub, quarterback of the Houston Texans.

I said hello, nice to meet you.

Super-nice guy. He gave the lady a big hug, asked about her family.

She asked him about how his foot was doing (he had one of those Lisfranc (sp?) injuries, and he said the rehab was going well.

So we just kind of all did the small talk thing for a bit....and then I excused myself. "Have a great day".

Sales lady tells me thanks for coming in, see you next time. And I head on out.

All in all, a pretty cool experience.

I can only assume that Schaub does a good bit of business in there. And if I had a bunch of NFL money, I probably would too.

Bastard probably bought the Altiplano that I wanted.


TRUE STORY, BRO.
Edited by Keith T - 5/1/13 at 9:34pm
post #20518 of 39315
Not to be the voice of caution here.. But there is a pretty significant superstition over gifts of watches out there. Not that anyone is superstitious.

I happen to live in a household where neither watches nor shoes can be gifted. (Run out of time / walk out on you - are the gists of those superstitions.)
post #20519 of 39315
^ interesting, the only rule I heard was the one about not buying watches for your wife...
post #20520 of 39315
keith - awesome story. very cool.

also, its actually not so uncommon for a store to have many or almost all the major brands, but not rolex. they are pretty particular about who they let have the line (sometimes for better sometimes for worse), often more particular than most brands. and they also usually try not to flood the area. if there is one AD close by, even a crappy little place with not much else there, they will usually let that AD keep the territory, unless they mess up or cant keep up with the volume they need to.

coldcava - that is interesting, because for many, there is a specific custom to give the groom to a be, a nice watch. no hate, but i prefer that custom. both personally and professionally. smile.gif
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